Briarfields Touring Park

Понравилось Beautiful site, exceptionally clean and extremely helpful staff. We loved the secure field for our dog to have a run around in.

Не понравилось Absolutely nothing

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От менеджера: Thank you so much for your wonderful review and recommendation Amy!

We're absolutely delighted you enjoyed your stay at Briarfields and found the park so beautifully maintained and exceptionally clean. Our team put a huge amount of care into keeping everything looking its best, so your lovely comments will mean a great deal to them.

We're especially pleased your four-legged companion enjoyed Dorothy's Dog Field! There's nothing quite like having a safe, secure space for a good off-lead run around!

We hope to welcome you all back to Briarfields again very soon.
Jo, Scott & the Briarfields Team

Понравилось Third time visiting, one of our favourites sites.

Не понравилось Nothing

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От менеджера: Thank you so much for your lovely review!

Three visits and we're still one of your favourite sites – what a wonderful compliment! It really does mean the world to us when guests choose to return to Briarfields time and time again.

Thank you for your continued support and loyalty. We never take our returning guests for granted, and it's always such a pleasure to welcome familiar faces back to Briarfields.

Best Wishes,
Jo, Scott & the Briarfields Team

Понравилось Welcome by Angelle warm and instructive. Clean well kept site and facilities. Location and easy access to both Gloucester and Cheltenham.

Не понравилось Our belongings being left alone whilst we we were out for the day and being able to return to our plot without finding it occupied by some one else smelling of alcohol. Support from Michael in resolving the problem. We gained the impression it was a free for all and the bullies on site win.

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От менеджера: Thank you for taking the time to share your feedback following your stay at Briarfields.

Firstly, I'm genuinely sorry that an unfortunate situation with your pitch left you feeling so disappointed and upset. Reading your review has saddened me, particularly as providing a safe, welcoming and well-organised environment for all our guests is something we take enormous pride in.

I'm pleased you received such a warm welcome from Angela and appreciated our clean, well-maintained facilities and convenient location. However, I completely understand that the incident with your pitch overshadowed those positives.

I would just like to gently clarify what happened, as I wouldn't want you or anyone reading your review to be left with the impression that guests are free to occupy whichever pitch they choose.

All pitches at Briarfields are carefully allocated, and guests are expected to remain on their designated pitch unless a change has been agreed with our team.

On this occasion, a guest attending a rally had been given specific instructions to occupy one pitch on Thursday evening before moving to another on Friday. Unfortunately, they moved onto their Friday pitch without first checking with us, despite that pitch still being allocated to you. This created a very unfortunate situation that should never have affected your stay.

As soon as Michael was made aware of what had happened on Friday morning, he did his best to resolve the situation. I am genuinely sorry that you felt unsupported during this process, as that is certainly never how we want any guest to feel.

Please be assured that we do not operate a first-come, first-served system, nor do we tolerate guests disregarding pitch allocations or behaving in a way that makes others feel uncomfortable. We take the comfort and security of everyone staying with us extremely seriously.

Although the original misunderstanding arose from another guest moving without authorisation, I recognise that you were the ones inconvenienced, and for that I am truly sorry.

We will certainly be taking this experience on board and looking at how we can reinforce our pitch allocation instructions, particularly when accommodating a small rally to help prevent anything similar happening again.

It genuinely saddens me that this incident has left you with such a negative impression of Briarfields, especially when so much care and effort goes into making the park somewhere people feel happy, comfortable and welcome.

Thank you again for your feedback. I hope that, despite this unfortunate experience, you were still able to enjoy some aspects of your time with us.

Warm Regards,
Jo

Понравилось Perfect location, well looked after. Everything you need for a stay.

Не понравилось Na

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От менеджера: Thank you so much for your lovely review Mark :)

We're delighted you enjoyed your stay at Briarfields and found our location so convenient, with everything you needed for a comfortable visit.

It's especially nice to hear you felt the park was so well looked after. Our team put a great deal of care and pride into keeping Briarfields looking its best, so your kind words really do mean a lot to us.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back again soon.

Jo, Scott & the Briarfields Team

Понравилось Clean, comfortable, warm pod in a dedicated area with well thought out interior and exterior. Great bathroom facilities on site and great value for money. Would definitely stay again.

Не понравилось Nothing

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От менеджера: Thank you so much for your wonderful review Vanessa!

We're absolutely delighted you enjoyed your stay in one of our glamping pods and found it so clean, cosy, warm and comfortable.

It's especially lovely to hear you appreciated the thought that's gone into both the interior and exterior of our pods. We've put a great deal of love and care into creating a little home from home, with everything our guests need for a relaxing stay, so knowing those extra details were noticed really does mean a lot to us.

We're also thrilled you found our bathroom facilities excellent and felt your stay represented such great value for money. Our team work incredibly hard to keep everything spotless, so we'll be sure to share your kind words with them.

Thank you for choosing to glamp with us, and we look forward to welcoming you back to Briarfields for another cosy getaway soon.

Jo, Scott & the Briarfields Team

Понравилось Clean quite friendly people and easy access to Cheltenham

Не понравилось Everything is good as it is

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От менеджера: Thank you so much for your lovely review Gerald :)

We're delighted you enjoyed your stay at Briarfields and found the park clean, quiet and welcoming. It's also great to hear you appreciated how easy it is to get into Cheltenham from the park.

And we absolutely love your comment that “everything is good as it is” what a wonderful compliment! We put a great deal of care into making Briarfields somewhere our guests can relax and feel at home, so it's lovely to know we got things right for you.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back again soon.

Jo, Scott & the Briarfields Team

Понравилось The pitch up at Briarswood was a great stay, close to public transport either to go into Cheltenham or Gloucester running approximately every 15mins 24hrs a day.
The people managing the pitch up are friendly and extremely knowledgeable and helpful.
The place is clean and amenities are excellent with both disabled and normal facilities.

Не понравилось Nothing

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От менеджера: Thank you so much for your wonderful review!

We're absolutely delighted you enjoyed your stay at Briarfields and found our location so convenient for exploring Cheltenham and Gloucester. Having such excellent public transport links close to the park really does make getting out and about so much easier.

It's especially lovely to hear your kind comments about our team. We take great pride in offering a genuinely warm welcome and being on hand to help with anything our guests might need, so knowing you found everyone so friendly, knowledgeable and helpful means a great deal to us.

We're also pleased you appreciated our clean, well-maintained facilities, including our accessible facilities, and that there was absolutely nothing to dislike.

Thank you for choosing Briarfields, and we hope to have the pleasure of welcoming you back whenever your travels bring you to Gloucestershire again.

Jo, Scott & the Briarfields Team

Понравилось Lovely site, great staff.

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От менеджера: Thank you so much for your lovely review!

We're delighted you enjoyed your stay at Briarfields and found our team so friendly and welcoming.

We're especially pleased to hear you'd recommend us to friends and would happily visit again :)

Thank you for choosing Briarfields, and we look forward to welcoming you back again soon.

Jo, Scott & the Briarfields Team

Понравилось Lovely friendly staff, clean orderly site with excellent facilities. Convenient for Cheltenham and easy to find

Не понравилось WiFi was a little glitchy

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От менеджера: Thank you so much for taking the time to leave us such a lovely review!

We're delighted you enjoyed your stay at Briarfields and found our team friendly and welcoming, the park clean and well organised, and our facilities excellent. Our team work incredibly hard, so your kind comments really do mean a lot to us.

It's also great to hear you found us easy to reach and conveniently located for exploring Cheltenham.

We're sorry the Wi-Fi was a little glitchy during your stay. We invested in a complete upgrade of our Wi-Fi system at the end of last season, and it's generally been performing very well, so we're disappointed it wasn't quite as reliable as it should have been for you. We do wish you'd mentioned it while you were here, as we'd have been more than happy to investigate and see if we could resolve the issue.

Thank you again for choosing Briarfields and for sharing your feedback. We hope to have the pleasure of welcoming you back again in the future.

Jo, Scott & the Briarfields Team

Понравилось The welcome at reception the grounds the shower block an the pod az amazing we will be back again

Не понравилось Nothing the all stay was top notch

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От менеджера: Thank you so much for your fantastic review Chris!

We're absolutely delighted you had such an amazing stay at Briarfields and that everything was “top notch” from start to finish!

It's lovely to hear you received such a warm welcome at reception and enjoyed our beautifully maintained grounds, spotless shower facilities and, of course, your glamping pod. We put a great deal of love and care into every part of the park, so knowing you appreciated it all really does mean a lot to us.

Best of all, we're thrilled to hear you'll be coming back, that's the biggest compliment we could ask for.

Thank you for choosing to glamp with us. We can't wait to welcome you back to Briarfields for another stay!

Jo, Scott & the Briarfields Team