Hope Valley Holidays

Понравилось Good location. Plenty of space and pitches all flat. Main facilities clearly quite new and clean. Although we didn’t use it, can see how the games room is an added good extra especially if staying with kids.

Не понравилось The issues with the water pressure were a genuine problem. First night we couldn’t have a a shower because they weren’t working. Second night we got in early and they worked great, but I know other guests struggled later. Third night they worked eventually but we’d tried earlier without success. It’s clearly a known issue and I’m sure it’s being worked on, but for me this really needs sorting especially for when the site gets busier - it was quiet during our stay.

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Понравилось Location

Не понравилось The showers were terrible! Very little to no water pressure.
Shouldn’t be allowed to be a campsite. Very disappointed

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От менеджера: Hi Steve

We are really disappointed that you did not enjoy your stay and wish you had come to speak with us about it.

There was a series of power cuts, and low water pressure in the Hope Valley on Friday and Saturday, impacting businesses and homes. And whilst we haven't had it confirmed to us yet, it is likely the the power failings caused zero water pressure from the water main (Severn Trent) across the site, for some periods of the weekend.

We have an investment plan in place this winter which will buffer us from the failings of utility companies.

We apologies for the distress that the lack of power and Severn Trent's water supply seems to have caused you for your one night stay on Friday night.

Best regards,

Hope Valley Holidays

Понравилось quiet, peaceful area. Modern facilities.

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От менеджера: Thanks for the review Jo!

Понравилось Lovely sheltered campsite with spacious and quiet pitches. Great amenities, fun games room, clean washrooms, sheltered washing up stations, and friendly hosts.

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От менеджера: Thanks for the review Ben
Great to hear that you enjoyed all the facilities
We hope to see you both again
Best regards
Gill and Andy

Понравилось Beautiful grounds

Не понравилось Not such a dislike, great facilities will be a 10/10 place when the water is fixed 👍🏽

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Понравилось Beautiful site, good and sparkling clean facilities, lovely manager/owner, great location.

A genuinely beautiful spot that feels v private and natural while also having good flat pitches.

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От менеджера: Thanks for the great review Nick. It was lovely meeting you both and your very lovely dog. It was great that you got out to explore some lovely areas.

We hope that you can visit again soon!

Best regards,

Gill and Andy

Понравилось Great site. Nice and quiet. Added bonus of allowing fire pits.
Will defo stay here again.

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От менеджера: Thanks for the great review Philip!
We are delighted that you enjoyed your stay.
Please do visit us again!
Best regards,
Gill and Andy

Понравилось Spotlessly clean toilet block

Не понравилось Noisy road right on top of the site all times of the day and night
Noisy train right on top of the site all day and until gone midnight
Lots of Noisy kids

Daughter had to leave site and go home (4 hour drive away) as her dog barked at another dog for a few minutes before the quite time rule of 8am and someone complained . This wasn't handled very well by the owner who herself came to tell us off with her 4 dogs which obviously didn't help matters . Its a dog friendly site until they bark then they kick them off !

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От менеджера: Hi Steve

We are delighted that you liked the spotlessly clean shower block

Unfortunately, your party breached our T&C's and decided to give us a 1/10 as a result, which seems a bit strange.

To clarify about your daughter's dog...

You and your daughter were in breach of our T&C's which state;
1. Well behaved dogs are welcome (perhaps we should change this to 'well behaved owners')
2. Quite site from 10pm to 7am

What actually happened;
1. The dog was barking relentlessly at gone 10.30pm in Friday. All in your party were clapping and laughing at the dog which seemed to made it bark more.
2. The dog was again barking and barking at 6.45am on Saturday
3. I spoke with your daughter and wife at 9am on Saturday and explained our T&C's and that they need to respect them, have the dog under control, or would need to leave. During this conversation your daughter struggled to keep hold of the dog which was launching and barking at me
4. I left your wife and daughter asking them to decide what to do. At no point did anyone fro your party speak with me or Andy to discuss what their plans were to enable them to abide with the T&C's
5. We did not tell your daughter to leave, she made that decision.
6. Your comment about my 4 dogs.... we don't even have 4 dogs. 2 of our dogs were in our private garden and the other 1 was in the house when I was speaking with your wife and daughter.

This summer we have had 144 bookings with dogs, and this booking has been the only one that has caused any trouble by breaching our T&C's


To respond to your comment about noisy children. This simply is not true. There were children on-site, in the family field (you were in an adults only field), and everyone on site (apart from yourselves) were quite well before 10pm all weekend (possibly because of the rain)


To respond to your comment about trains and the road being noisy all night. Again this simply is not true, as proven by other reviewers.

Unfortunately your party breached our T&C's and you haven't liked being asked to comply with them. We are a firm and fair team at Hope Valley Holidays and do our upmost to ensure that everyone on site enjoys their stay, and when everyone complies with our very simple T&C's, everyone has a great time.

Понравилось Not alot

Не понравилось Low water pressure ment showers etc wasn't available. Not hope valleys fault but no communication before hand was very poor. We have a campervan and could have filled up before we left home.
Also it seems that they have a dislike to dogs as they gave an ultimatum to the people camped opposite us about their dog barking. We only heard this dog barking twice both times when someone or when our dog went passed. Sorry we won't book again next year when we return to Hope.

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От менеджера: Hi Leslie

It is a real shame that you didn't enjoy your stay. At no point did you raise any issues with us, we are a very friendly team and do our upmost to help all customers with anything they may need with (jump leads / first aid kits / ice / tea towels / walking routes etc). If you wanted to fill your van with water we could have done that.

Regarding the intermittent drop in water pressure that impacts the whole valley... We do include this on the welcome email that goes to customers 2 days prior to arrival. And you will have seen on-site our information about the large investment that we (not Severn Trent who are actually responsible) are making to make improvements for our customers.

Your wife though did seemed to very much enjoy her hot shower and the free hair dryers.... I know this as she was in the shower block when I was cleaning it....

Regarding another customer's dog..... we welcome 'well behaved dogs' and have had 144 bookings with dogs this summer. The booking you refer to is the only one that has breached T&C's and caused a disruption to the site. It was barking a lot during the site quiet hours and could be heard across the entire site. The owner was struggling to hold the dog back when I spoke with her, and she decided to leave when we asked her to comply with our T&C's.

Your 1/10 review seems rather unfounded!

Понравилось The location was great with lots to do on the doorstep, the site was really green, despite the hot summer, we felt safe and the facilities were clean. The views were also lovely.

Не понравилось The water pressure issues at this site were not acceptable. At several points it was difficult, if not impossible to effectively wash our hands, brush our teeth or clean the dishes. And you can forget about having a shower unless you drop on at the perfect time (didn’t figure out what this was).

The trains were also very loud, but ear plugs on the second night helped this a lot (for some of us).

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