Coldstream Holiday Park

Gostou Reception lady was very welcoming

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Do gestor: Thank you so much for the fantastic 10/10 rating! We're thrilled to hear that you had such a positive experience and that our receptionist made you feel so welcome. We'll be sure to pass your kind words on to her. We hope to see you again soon!
Kindest Regards
The Coldstream Team

Gostou Great site with excellent facilities. The staff were friendly and very helpful. Would definitely recommend.

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Do gestor: Thanks so much for the wonderful review! We're so glad you enjoyed our facilities and found our staff to be friendly and helpful. We hope to welcome you back again soon!
Warm Regards
The Coldstream Team

Gostou Nothing really

Não gostou Noisy as close to main road
Small pitches too close together
Other customers walking across front of pitch to get to refuse area, instead of using road 2m away (ignorance is bliss)

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Do gestor: Thank you for taking the time to leave us a review. We're sorry to hear that you had a negative experience during your stay.

We understand your concerns about the proximity of the pitches and other campers. Our touring pitches are of regulation size, and we do provide a leaflet to all campers and touring guests that asks them to respect others' space and use the designated roads and paths.

We apologize that this was not your experience and will use your feedback to find a better way to communicate these guidelines to all our guests.

Kind Regards
The Coldstream Team

Gostou Comfotable Camping pod
Warm & Dry
Great Location

Não gostou no Kettle in pod or pot wash to make a brew
showers a bit small

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Do gestor: Thanks for your review! We're glad you enjoyed the camping pod, and that you found it comfortable, warm, and dry. It's great to hear that you liked the location as well.

We apologize for the lack of a kettle. We'll definitely take your feedback into consideration as we continue to make improvements. We also appreciate you letting us know your thoughts about the showers.

Hopefully we will see you again in the near future.

Kind regards,
Coldstream Team

Gostou It is a well kept and well run site. Lovely countryside setting and very peaceful.

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Do gestor: Thanks for the fantastic review! We're so glad you enjoyed the peaceful, countryside setting and found our site well-kept. We hope to welcome you back again soon.

Kind regards,
The Coldstream Team.

Gostou Friendly staff, beautiful site,

Não gostou Nothing

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Do gestor: Thank you for your feedback!

We hope to welcome you back soon!

Kind regards,
Beth

Gostou Friendly staff. Good size pitch. Brilliant location for both Edinburgh and Northumberland day trips.

Não gostou Very noisy in the evening with people playing music/ watching tv at full volume. Toilets often dirty, had to clean showers before using and mop floor after other people every time I went in.

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Do gestor: Thank you for your review. We're glad to hear that you found our staff friendly, our pitches a good size, and our location brilliant for day trips to Edinburgh and Northumberland.

We are, however, very sorry to hear about the noise issues and the condition of the toilets and showers. We have a strict policy regarding noise to ensure a peaceful environment for all our guests, and we're disappointed that this wasn't upheld during your stay. We will be speaking with our wardens to ensure they are more proactive in managing noise complaints.

We're also very concerned about your comments on the cleanliness of our facilities. This does not meet the high standards we set for ourselves, and we apologize for the lack of hygiene you experienced. We have addressed this with our cleaning team to ensure our facilities are cleaned to a higher standard, and that all guests can enjoy a clean and pleasant experience.

We hope you will consider giving us another chance to show you the high-quality, peaceful stay that we're known for.

Kind regards,
Coldstream Team

Gostou Lovely location with good sized pitches.
Nice clean site with good amenities.

Não gostou Let down by noisy group of girls in 2 tents.

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Do gestor: Thank you for your feedback! We're so glad you enjoyed our lovely location and the size of our pitches. We also take a lot of pride in keeping our site clean, and we're happy to hear that our amenities met your expectations.

We're very sorry to hear about the disturbance caused by the group in two tents. We want all of our guests to have a peaceful and relaxing stay, and we're disappointed that this wasn't your experience. We have a strict policy regarding noise after 10 PM, and we regret that this wasn't enforced effectively during your visit.

We hope you'll give us another chance to provide you with the peaceful stay you deserve.

Kind regards,
The Coldstream Team

Gostou The campsite set up was good

Não gostou The Porter cabin toilets and shower was disgusting
Only two toilets and two showers that small job to get dry
one shower the floor was flooded

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Do gestor: Thank you for your review. We're glad to hear that you liked the campsite's layout.

I am very sorry to hear about your experience with the toilet and shower facilities. This is certainly not the standard we aim for. We provide a leaflet to all touring and camping guests at check-in about our amenity block etiquette, and we also leave cleaning products for guest use, though we know they aren't always used as intended. There are also two overflow units at the back of the block, with a notice directing guests to them. I'm sorry if you missed these during your stay.

We take your feedback seriously and will be addressing these issues with our cleaning and maintenance teams immediately. We hope to have the opportunity to provide you with a much better experience in the future.

Kind Regards
The Coldstream Team

Gostou We loved it! I would, most definitely, want to come back to this site. It was SO very peaceful. We only stayed for one night, as we were touring, but, I could easily book next summer for a week and use this site as our base. We also loved Coldstream, itself.

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Do gestor: Thank you so much for your wonderful review! We are delighted to hear how much you loved your stay with us and that you found our site so peaceful.

It's fantastic to know that even on a touring stop, we made such a positive impression. We'd be absolutely thrilled to welcome you back next summer for a longer stay, and it's great to hear you enjoyed Coldstream, too.

We look forward to seeing you again soon!

Warm Regards
Team Coldstream