Atlantic Reach Resort

Gostou We had a wonderful holiday here. The people were all friendly, it was easy to access all of the activities. It was definitely worth booking the slip and slide as my kids loved it. It’s in easy access of great beaches.

Não gostou The only addition I would add is the outdoor pool really needs some work as do the toilets. I have Crohn’s disease so I was able to use the disabled toilets and they were far superior. They were constantly cleaned several times a day when we stayed peak season and a bank holiday.

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Gostou Our toilets were clean at all times

Não gostou Road ways are a pain to walk on, pitches are very uneven ours had a huge slope c43 pitch so sleeping in a tent wasn’t good. Shop prices over inflated, ‘pub’ wasn’t good either sticky tables and food was sub par. Didn’t try the swimming as was fully booked inside at all times

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Do gestor: Thank you for sharing your feedback. We’re pleased to hear you found the toilets clean during your stay.

We’re sorry that some aspects of your visit didn’t meet expectations, including the pitch slope, shop and pub experience, and availability at the swimming pool. We really appreciate your comments as they help us focus on improvements for future guests.

We hope you were still able to enjoy some time outdoors and make the most of your stay.

Gostou Lovely park with nice parks for kids to play we enjoys s'mores in the evening and a BBQ xx

Não gostou There was a couple shouting and swearing at each other really loudly, a few pitches away from us and the noise over night from the main road, if we visit again we would stay away from the main road area more towards the park which we did initially request. Other than that it's was a lovely experience. For the kids and us as a family. Thanks

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Gostou Definitely not the staff welcome staff in front office road arrogant quite up themselves as for the outdoor pole disgusting floating debris no filtration leaves dead bugs spoke to an owner who said they have this all the time sight don't care

Não gostou As above all the above is correct loads of complaints against this firm useless don't go there use your money wisely done spend it there on the last day had no water to a service pitch because of some sort of thought but the slipping slide had plenty of water because I was taking thousands of pounds

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Do gestor: Thank you for taking the time to share your feedback. We’re sorry to hear that aspects of your stay, including the pools and water supply on your pitch, did not meet your expectations.

For clarity, the Slip & Slide runs on a separate water system, which is why it remained open while other facilities were affected. We take all guest feedback seriously and use it to identify areas where we need to improve our facilities and service. We regret that your experience was disappointing and appreciate your comments.

Gostou Indoor pool was clean not to much chlorine.
Food in the pub was very good if a little expensive.
Plenty of water points in the camping area.
Children's areas were well set up.
Lots of activities for both adults and kids.

Não gostou Outdoor pool was dirty and had lots of leaves in it.
A better reception area and not just a shed would be good.
No fire pits or open fires allowed...

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Gostou Flat pitch, good size. Staff helpful. Nice shop and pub. Good play areas.

Não gostou Toilet and shower facilities disgusting and smelly. Booking the swimming pool in advance, the one time the QR code worked we had to wait 2 Days at 4 pm. Ok if you're planning on staying on site all day. Pitches too near to play areas.

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Gostou Lovely outdoors space, soft play nice and clean and staff in leisure centre friendly

Não gostou Outdoor pool cold and dirty. Shower block needed cleaning more often. Broken pipe under sink at washing up station. Didnt see any maintenance people and wasn’t fixed in the 8 nights we was there. Amusements need up dating. Couldn’t get a slot for the indoor pool.

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Do gestor: Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed our outdoor space, soft play, and found our leisure centre staff friendly.

We’re sorry that some areas didn’t meet your expectations. We really appreciate your comments regarding the pool temperature, shower block, and maintenance issues – we take these on board to help us improve for future guests. Our team works hard to keep things running smoothly, and your feedback helps us prioritise areas that need attention.

We hope despite these issues, you were still able to enjoy your stay and make some lovely memories with your family.

Gostou Great spacious pitches, very accommodating as we were away with friends so we wanted to be pitched together. great parks for the kids, pub on site was very nice and friendly, used outdoor pool, and mini golf. Also used the slip and slide which was very fun. Staff were very friendly and welcoming. Great location to explore Cornwall

Não gostou Water stopped working several times whilst we were there, which ment we weren’t able to use the showers when we wanted too.
Outdoor pool looks green, but it looks like the floor, and the shack by the pool was closed and looked very run down.

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Do gestor: Thank you for sharing your experience. We’re delighted to hear you enjoyed our spacious pitches, parks, Slip & Slide, and found our staff friendly and welcoming. It’s great that you and your friends were able to stay pitched together and enjoy your time exploring Cornwall.

We’re sorry for the inconvenience caused by the water interruptions and the condition of the pool area. Your feedback is very valuable and helps us focus on improvements for future guests.

We hope you still had a fun and memorable stay with your family!

Gostou Camping pitch good size and electric hook up as standard which was unexpected. Quiet family camping (mostly), lots of paid activities (we did not use this), not too far from Newquay. Leisure centre quite well maintained.

Não gostou Games room which was very old, run down and half of the machines were not working as they should. The water stopped working altogether in the ladies toilet/shower blocks on two separate days which was really frustrating, shower floor in the men’s block was spongey and water damaged. Couldn’t really go swimming as the indoor pool was booked up majority of the time. Outdoor pool we chose not to go in as it did not look very clean, photos looked nice online but definitely was not as in the photos. Facilities definitely need updating unfortunately.

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Do gestor: Thank you for sharing your feedback. We’re glad you found your pitch a good size and enjoyed the quiet family camping atmosphere, as well as the location near Newquay.

We’re sorry that some aspects of your stay didn’t meet expectations, including the games room, water interruptions, and condition of the pool and shower facilities. Your comments are very valuable and help us identify areas for improvement to make future stays better for our guests.

We hope you were still able to enjoy some of the time outdoors and make the most of your stay.

Gostou The only thing we liked were the pitch size

Não gostou Very dirty/dated showers and toilets
Outdoor pool was shocking, we booked to go before arriving. When we got there, we walked straight back out. It was full of dead bugs, leaves, looked like it hadn't been cleaned all year.
The indoor pool wasn't much better. No cubicles to get changed, pool water was cloudy, we lasted 10 minutes once we had hairs wrapping around are fingers as we swam that was our sign to get out.
None of the pools have life guards.
The arcades, we're also dated and most of them took your money and didn't work.
No entertainment.
The shop wasn't great.
The few staff we dealt with weren't very friendly.
We paid for a fully serviced touring pitch but was without water from around 7pm till 10.30am the following day. No updates on when it would be back on when we asked the staff trying to fix it, we were just told it happens this time of year. Not good when you pay for fully serviced.
The rest of the site we can't really comment on. After what we experienced we didn't bothered looking around the rest, we spent ours day off site.
When you look forward to your holiday all year and arrive to a site in that condition it's very disappointing.
Would not return and would not recommend.

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Do gestor: Thank you for taking the time to provide detailed feedback. We’re glad you found your pitch a good size.

We’re very sorry that many aspects of your stay did not meet your expectations, including the condition of the pools, showers, and arcade facilities, as well as the water interruption on your pitch. Your comments are extremely valuable, and we take them on board to help us identify areas that need urgent attention and improvement.

We understand how disappointing it can be when a holiday doesn’t meet expectations, and we truly regret that your experience was not what you had hoped for.