Lower Hyde Holiday Park

Gostou The kids entertainment work so hard

Não gostou Dirty showers that don’t drain so your stood in people muck! Toilets dirty and this is at all times of the day.
Security (yes security) stood around and don’t even acknowledge you.
Good overpriced crap and drinks expensive

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Do gestor: Hi Ruth,

Thank you for your honest feedback.

Please be assured that your feedback will be shared with the relevant team for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Gostou Location was great shanklin was a lovely area with lots to do around the island. Club house was great and loads of space

Não gostou Asked to be next the toilet block as I’m disabled and was told wasn’t available and was put on the other side of the site even tho there wasn’t anyone on site the whole time we was there. Rain was terrible and the pitch was very poor with mud and rain destroying our pitch and equipment ended up leaving a day earlier due to this

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Do gestor: Hello Henry,

We always aim to deliver a great experience, and we are genuinely disappointed when we don’t meet expectations.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion. ^JC

Gostou We thought the toilets and showers were clean and tidy, staff were friendly and helpful definitely stay there again,we felt safe and comfortable

Não gostou The shop on site to buy essentials was expensive considering you have a lidle next door thought prices could of been price matched

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Do gestor: Hi Ian,

Thank you so much for taking the time to share your review with us.

Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We'll definitely keep your suggestions in mind for next time, so we can make your holiday even better. ^JC

Gostou Plenty to do. Attractive campsite setting. Good location. Large, level and well placed pitches. Entertainment and arcades were good.

Não gostou Cleanliness of shower & toilet area was poor. The mens and the womens areas looked like they needed a deep clean. It was not pleasant to use. The floor was dirty, lime scale was abundant and there was hair on the walls.

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Do gestor: HI Kelly,

Thank you for taking the time to leave a review of your recent stay.

We truly value your feedback, as it helps us identify opportunities to improve and continually enhance the experience we provide for all our guests. Your comments will be shared with the resort today. ^JC

Gostou Plenty of pitching area lovely area.

Não gostou Bit far to showers/toilets

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Do gestor: Hi Mark,

Thanks for the great review!

We hope to see you again soon. ^SR

Gostou It was a lovely place to hang out and camp. We were in our campervan, there was a great bike path that lead from the site which gave us a fab 25 mile cycle to Godshill and beyond. Entertainment was great, little shop was really handy and close to all the places we wanted to visit.

Não gostou Only thing I could mention was the showers weren’t very good - they dribbled out rather than a good power .

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Do gestor: Hi Teresa,

Thank you for taking the time to leave such a positive review. We truly appreciate your feedback and hope to have the opportunity to welcome you back for another wonderful holiday in the future. ^JC

Gostou Spacious pitches are because it was quiet we were allowed to move pitches to one that suited.

Não gostou The toilet block let the site down. It was not cleaned properly for the week we stayed

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Do gestor: Hi Francesca,

Thank you for your review and for staying with us in May. We’re pleased to hear the team were able to help you move to a pitch that better suited your needs and that you enjoyed the extra space during your stay.

We’re very sorry to hear the cleanliness of the toilet block did not meet expectations. This is certainly not the standard we aim to provide, and your comments will be passed on to our park team so this can be reviewed and improved.

We appreciate your feedback and hope to welcome you back again in the future. ^EC

Gostou Spacious pitches, friendly staff, good facilities.
great location.

Não gostou sticky tables in restaurant but reasonably priced

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Do gestor: Hi there,

Thank you for your honest feedback.

We hope to be able to welcome you back in the future. ^SR

Gostou It was really quiet so we had loads of space, and there were 2 swings by the block which the kids loved and saved us going to the big park every time, great location for getting into Shanklin and to the beach. Shops nearby. Plenty of facilities on site, was just a shame the swimming was closed as that was a big reason we booked here, but we were allowed to use the pool on the site next door. Luckily we had great weather so it wasn't too bad having to walk 20 mins to get there.

Não gostou Showers and toilets weren't always the cleanest, but they were fine - we've certainly had worse. Main issue was that the swimming pools were shut and we only found out just before we were due to go so there wasn't anything we could do about it. I also felt like site WiFi was advertised when I booked, but actually you had to pay a daily fee if you wanted to sign in, and it was very limited, we ended up just using data and hot-spot.

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Do gestor: Hi there,

Thank you for taking the time to share your honest feedback with us.

We hope overall you have been able to enjoy your stay with us and we are able to welcome you back in the future. ^SR

Gostou Nothing
we were meant to stay for 2 nights left after 1 very quickly
were also booked into Nodes point but didnt go either.

Não gostou Sticky Floors, grubby tables in bar area.
Place not clean.
Toilet/shower blocks dirty

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Do gestor: Good evening,

Thank you for sharing your feedback, Susan.

We’re truly sorry to hear that your stay was not up to expectations. Cleanliness is a top priority for us, and we sincerely apologise for the sticky floors and the condition of the bar tables you encountered. This feedback has been shared with our cleaning and maintenance teams to ensure improvements are made.

We understand your decision to leave early, and we're genuinely sorry we didn’t have the opportunity to meet your expectations during your visit. If you do decide to give us another chance in the future, we would love to ensure you have a much more enjoyable stay.

Thank you again for your valuable comments. ^EC