California Chalet and Touring Park

Gostou The surroundings

Não gostou Receptionist was very rude from the interaction

Chemical waste area needs work.

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Do gestor: Thank you for taking the time to share your feedback. I’m very sorry to hear that your experience at reception did not meet expectations — that is never the impression we want our guests to leave with.

I was the receptionist on duty that day and apologise if I came across as unhelpful or unfriendly. That certainly wasn’t my intention. I was simply trying to clarify why the entry code messages hadn’t been received, as our system showed they had been sent the previous day. However, I completely understand that this could have been communicated more warmly, and I’m sorry for any frustration this caused.

I’m not sure why your booking appeared to have been moved, but I’ve raised this with management so we can look into it and prevent similar confusion in the future.

Thank you also for your comments regarding the chemical waste area - this is being refurbished during the winter — your feedback has been passed on to our maintenance team for review. I’m glad to hear you otherwise enjoyed the site’s surroundings and facilities, and I do appreciate you taking the time to share your thoughts to help us improve.

Gostou Great location in a lovely park with pretty, easy walks and a great cafe. Clean and fairly new facilities. Really well maintained site.

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Do gestor: Thank you so much for your kind words! We’re delighted to hear you enjoyed our location, the walks, and the café at the Country Park. It’s great to know you found the facilities clean and well maintained — our team takes pride in keeping everything in top shape. We hope to welcome you back for another relaxing visit soon!

Gostou Lovely little site. Really peaceful and calm.
Showers were hot on every use and always clean and tidy.
Well kept site.

Não gostou No stools in the shower so hard to dry your feet and get the bottom half dressed without getting wet or putting towel on the floor.
Also no dog tie up places around the shower/toilet block which would be a great addition.

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Do gestor: Thank you so much for your lovely feedback — we’re delighted you enjoyed your stay and found the site peaceful and well-kept!

We really appreciate your comments about the shower facilities. The shower block is currently undergoing a refurbishment, and we’ll be making some improvements based on guest feedback — including more convenient features to make changing easier.

Regarding dog tie-up points, we’ve chosen not to install these as we often have young children on-site and want to maintain a safe environment for everyone.

Thank you again for taking the time to share your thoughts — we hope to welcome you back once our updates are complete!

Gostou Beautiful Peaceful Break,in the countryside..
What a lovely site, you’re just in the middle of the forest.Beautiful trees,sound of the birds tweeting,Never seen many robins,red kites flying over.
Before booking we read the reviews-There was a few comments on the shower block- The facilities were kept clean & tidy throughout our stay,All in working order. (At the end of the day you’re camping)
Staff friendly throughout our stay.
The site was very well maintained.
The country park is a very short walk from site,which we visited daily,fishing is £7 a day,
But you can’t really fish from site unless you have a chalets. So next time we will be more prepared.. (but it’s only a short walk to the lakes)
There are so many walks here to do. The area is beautiful. We would definitely recommend this site.

Não gostou Absolutely Nothing
Looking forward to returning

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Do gestor: Thank you so much for your lovely review! We’re delighted to hear you enjoyed the peace and beauty of our countryside setting — it really is special to wake up surrounded by nature and birdsong. We’re also glad you found the facilities clean and well maintained, and that our team made you feel welcome throughout your stay.

It’s great to know you made the most of the nearby country park and enjoyed exploring the local walks. We appreciate your note about fishing and are pleased you plan to come back better prepared next time!

We look forward to welcoming you again soon for another relaxing break in the countryside. 🌿

Gostou Its a lovely location and they are upgrading the pitches.

Não gostou No WiFi and put mobile signals

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Do gestor: Thank you for your feedback and for highlighting our lovely location — we’re glad you enjoyed your stay! We’re currently upgrading our site and pitches to enhance the overall guest experience. As part of these improvements, we’re also exploring WiFi options for the park. We appreciate your patience and hope to welcome you back soon to see the updates!

Gostou Lovely grounds, plenty of privacy and great layout. Clean and well maintained. Lovely walks nearby.

Não gostou Showers were basic, no room to get dressed without clothes getting wet but the block was clean.

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Do gestor: Thank you for taking the time to share your feedback! We're so pleased to hear you enjoyed the peaceful grounds, privacy, and surrounding walks — and that you found the site clean and well maintained.

We also really appreciate your comments about the shower facilities. We're currently reviewing options to improve comfort and functionality in our amenities blocks, and feedback like yours helps us prioritise the changes that matter most to our guests.

We hope to welcome you back again soon and share some of the improvements we’ll be making in the coming months!

Gostou The park was so lovely laid out and to have trees all around you was so charming and relaxing!staff and amenities were excellent to...all in all only stayed for 2 nights but will definitely be going back at somepoint for a longer stay....

Não gostou nothing not to dislike ,but everything to like...

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Do gestor: Thank you so much for your lovely review! We're thrilled to hear you enjoyed the peaceful, tree-filled surroundings and found our staff and amenities to be excellent. It's always wonderful to know that even a short stay left such a great impression.

We’re also excited to let you know that we have some exciting improvements planned for the site over the coming months — all designed to make your next visit even more enjoyable. We truly appreciate your kind words and look forward to welcoming you back for a longer, relaxing stay soon!

Gostou Good pre comms, great location, close to play park which the kids loved, handy for Wokingham, good local walks, good amenities on site

Não gostou Pitch was long and narrow despite being the ‘large option’ meaning we had to pitch awning on the grass

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Gostou Tidy park clean facilities

Não gostou We're not aware of our booking, did not receive key code or pitch details no one at reception 5.30 pm

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Do gestor: Thank you for your feedback.

We can confirm that an email/SMS was sent; however, we sincerely apologise that it was not received on your end. Unfortunately, we are unsure why this occurred, but please be assured that we are currently looking into the issue to prevent it from happening again.

We truly value your visit and hope to have the opportunity to welcome you back in the near future.

Gostou Reception team were lovely and extremely helpful.
Fully serviced pitch was perfect - nice not to have to move the Motorhome once all set up.
It was peaceful at night and there are lots of nice walks on the doorstep.
Cafe next door had a good menu. We had catered so we didn’t eat there but will definitely give it a go when we stay again.

Não gostou Nothing major - some upgrading going on during the day but, upgrades are good!

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Do gestor: Thank you so much for your lovely feedback! We're really pleased to hear that you enjoyed your stay — especially that our reception team made a great impression and that the fully serviced pitch suited your needs so well. It's great to know you appreciated the peaceful setting and the beautiful local walks too.

We're currently making a number of improvements across the site to enhance our guests' experience. While this does mean a bit of daytime activity, we're doing our best to keep any disruption to a minimum, and we really appreciate your understanding.

We’re glad you noticed the upgrades and we look forward to welcoming you back.