Heaton House Farm

Gostou: Hosts were accommodating and let us arrive early so that we could pitch up early in time for my toddler’s nap time.
Facilities were clean and some of the best decorated we have stayed at.
Local pub with good food and friendly service (and a discount for residents of this site).

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Do gerente: Thank you so much for your wonderful review! We're delighted to hear that you had such a positive experience with us.

We understand how important it is to stick to your toddler's nap schedule, so we're glad we could accommodate your early arrival. It's also great to hear that you found our facilities clean and well-decorated; we take pride in maintaining a pleasant environment for our guests.

It's fantastic that you enjoyed the local pub as well! We’re thrilled to offer that added perk of a discount for our residents and are happy that you had a chance to enjoy their good food and friendly service.

We hope to welcome you and your family back soon for another enjoyable stay!

Kind regards, Lindsey

Gostou: Heaton house was so helpful when I realised I’d messed up my dates. Because of the weather the pitches were moved onto hard standing which was great. Thanks to all the staff

Não gostou: Nothing to dislike

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Do gerente: Thank you for your lovely review Ros!
It was great to welcome you back to the venue.
Hope to you see you again soon.
Kind regards, Lindsey

Gostou: Nice quiet stopover within walking distance of Rudyard Lake if you want a nice easy walk and 2 pubs. Coming back we stayed on the track and ate at the Knot Inn (really good food and 10% off with a leaflet from the site). The shower was a proper one and very clean. Bad communication meant we got stuck in the mud but the owner pulled us out (after giving us a proper "Basil Fawlty" telling off!) So if you receive an email and your pitch is on the grass check 1st!

Não gostou: The walk down to the pub/lake is on a country road. It's not very busy and there is a grass verge to stand on to allow cars to pass but we chose to get a taxi home from the pub as it was dark.

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Do gerente: Thank you for your 8/10 review!
We are pleased to hear you enjoyed your stopover and the local pub The Knot Inn.
Unfortunately with the vast amount of rain we received over the duration and before your stay, it did result in us having to change your pitch number last minute, however, we are happy to hear the owner was able to pull you out and the new pitch was more suitable.
Thank you for your kind words regarding the shower.
Kind regards,
Harriet

Gostou: The facilities, the proximity to the venue.

Não gostou: The hardstanding is anything but. However Mick was great about towing us out.

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Do gerente: Thank you for your 8/10 review.
We appreciate you taking the time to leave us a review.
We are pleased to hear that you found our facilities clean and that they are located close to the pitches.
With regards to the pitches type, I have checked our listing, and the pitches are listed as grass and not hard-standing however they do have a reinforced grass meshing underneath which does help to maintain the ground however with all the wet weather we have experienced recently the ground is inevitably very saturated.
We will pass on your thanks to Mick, the owner, who helped to tow you out!
We do hope that you will visit us again in the future.
Kind regards
Jo

Gostou: Spacious pitch, spotless toilets/shower. Great location.

Não gostou: Be aware this is a wedding venue. Music plays til midnight voices way after that.

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Do gerente: Thank you for your 10/10 review!
We are so pleased to hear that found our pitches are spacious and the facilities were spotless, I will let the housekeeping team know.
Yes, the location is amazing, with such a great base for exploring the local area with so much to see and do!
Yes, we do primarily operate as a wedding venue however we have clearly stated on our listing that you may experience some noise until midnight and as guests leave the venue however we hope that this didn't cause too many issues and we do hope that you visit us again in the future.
Kind regards
Jo

Gostou: Large site plenty of room, fresh water was at the end of the pitches and there was washing up, toilet, shower, and toilet-emptying facititles, all really well maintained.
Electric hook-up worked fine. Great value.

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Do gerente: Thank you for your lovely review Andy!
We are so happy to hear that you found your pitch to have plenty of room and that you had all the required amenities.
Our team works extremely hard to ensure that these are all maintained for our guests, so we are delighted to hear you noticed this.
We look forward to welcoming you back in the future!
Kind regards, Lindsey

Gostou: Everything. Very clean and tidy. Lovely site.

Não gostou: Nothing

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Do gerente: Thank you for your 10/10 review Maria!
We are so glad to hear that you liked everything about the site, what amazing photos you have captured of the beautiful views surrounding us.
We look forward to welcoming you back in the future!
Kind regards, Lindsey

Gostou: Clean and beautiful places

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Do gerente: Thank you for your 10/10 review Rineesh.
We are happy you found our campsite clean and beautiful. We hope to welcome you back in the future.
Kind regards, Harriet

Gostou: Clean toilets and showers
Level pitches

Não gostou: Music from wedding venue was audible till midnight
Washing up area not under cover

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Do gerente: Thank you for your review Jadon.
We are pleased to hear you found our toilets and shower facilities clean for your stay.
On our listing, we do let campers know we are an exclusive wedding venue and due to this there may be some noise audible until the end of the wedding, however, we hope this doesn't cause too much inconvenience for your stay.
That is fantastic to hear you enjoyed our level pitches.
Kind regard, Harriet

Gostou: After one family refused to move as they had taken both our pitch & theirs we were moved to a position that is not usually used, we had the best view on the site! Although no electric hook up at this new pitch heaton house rigged it up so we had electric, can’t fault them! Brilliant!

Não gostou: My only criticism (this is me being very picky) is only one shower, however it’s immaculate!

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Do gerente: Thank you for your 10/10 review Tracey!
I'm sorry to hear someone was in your pitch but very pleased to hear that our staff managed to rectify the situation and find you a space with such gorgeous views!
We do only have the one shower as we find many of our guests are self sufficient within their vans but we do take your comments on board!
I will pass on your feedback that you found the facilities immaculate, our team do work hard to maintain this.
We hope to welcome you back again in the future.
Kind regards, Saskia