Gopsall Hall Farm

Polubione Had a great stay, the toilets and showers were super clean (especially for a campsite during rainy days) and the playground was great for a toddler 🥰 we‘ll definitely come back 🥰

Polecane znajomym Odwiedź ponownie

Polubione Always have a fantastic time here, thinks it’s our 4th or 5th time over the years. facilities clean and tidy, other guests are very respectful of the shared spaces. Lovely staff and grounds

Niepolubione Not their fault of course having a ban on BBQs and fire pits due to the hot/dry weather we’ve been having. However, facilities have been great and we managed perfectly fine. Hopefully next year we’ll be able to do a BBQ and a camp fire

Polecane znajomym Odwiedź ponownie

Polubione Lovely site always cleaning lovely little park for younger ones. We arrived Sunday so caught the back end of the music but will be back to experience the full music experience.

Niepolubione Only recommendation would be perhaps to jetwash the washing up area as not very clean around the sinks. Though not a major issue we always clean the sink down before & after washing up but not everyone does.
Also maybe a bit better signage on the main road & when we arrived as to where to go but these were really minor things & didn't detract from the lovely site that they clearly put a lot of effort into.

Polecane znajomym Odwiedź ponownie

Polubione Loved the play park for our son. The location of the site is lovely. Campsite toilets and communal areas were kept clean.
Thank you for a lovely stay.

Polecane znajomym Odwiedź ponownie

Polubione Everything well set out site

Polecane znajomym Odwiedź ponownie

Polubione The surrounding area was beautiful, quite and spacious. Fantastic park for the children. Well looked after showers.

Niepolubione Bar shut at 5pm, a long way from anything.
Water was discoloured and unable to drink.

Polecane znajomym Odwiedź ponownie

Od administratora: Hi Lyndsey, many thanks for the review. Please note, we are extending our summer holiday week day bar opening times to 7pm (it is open from 9am for coffees etc).

Our fantastic farm pub (The Gopsall Inn) is open April-September on Fridays, Saturdays, and Sundays until 10pm.

As you will have been made aware we had a very rare water outage meaning the water company chlorinated the water when fixing it (to make sure it was safe) and due to the outage I understand extra air gets into it creating a discoloured appearance. The water was very much safe to drink - we were reassured by Severn Trent who dealt with the outage, which was approximately 4 miles away from the farm.

Many thanks!

Polubione The site is beautiful

Niepolubione We stayed for two nights and, unfortunately, came away disappointed, particularly as the site is advertised as a peaceful place and our previous stay also involved significant noise from other guests.
During this stay there was an unexpected water outage, which I completely appreciate was outside the site's control. However, the communication around it didn't reach us, so we weren't aware that bottled drinking water was available at reception. We also had dogs with us and, although there was an emergency water supply available later in the day, we weren't aware that additional water could have been provided for them. The owner has since explained what happened with the emails and has been very apologetic, which I do appreciate. They are also looking at improving their emergency water provision, which is reassuring.
There were also road closures around the farm during our stay, meaning there was only one practical route in and we ended up following a lengthy diversion as our sat nav wasn't aware of the closure. Again, the owner explained that the information should have been included in the pre-arrival email but, due to an issue with our email address, it wasn't received. They have said they are addressing this.
Regarding noise, the group celebrating a 16th birthday during our stay were actually lovely and very respectful, so this isn't a criticism of them personally. However, we did experience enough noise to make us question the description of the site as peaceful, particularly given our previous experience here.
To be fair, the owner responded thoroughly to our concerns after our stay and clearly does take feedback seriously. Unfortunately, despite the positive response, the overall experience means we wouldn't choose to return.

Polecane znajomym Odwiedź ponownie

Od administratora: Hi Samantha, I appreciate your pragmatic review. We feel it is, however, disappointing that you have reviewed so poorly and taken this to a public forum because the crux of the issues you experienced were due to an exceptional event - the water went off for around 12 hours due to a mains water burst approximately 4 miles from our property. We have not experienced an outage like this and we have been on the farm since the 1960s so this was an extremely rare occurrence.

We feel a kinder approach would have been to acknowledge that we are a small business and that we put our hands up about the communication issue. We of course believe there is a place for poor reviews in this world but this doesn't feel appropriate to mark us down here. If there hadn't have been a water outage we are sure your experience, stay, and rating of the site would have been much higher.

As you have eluded to we did everything we could have done to support guests, which included walking down and verbal providing updates, regular email updates, as well as providing complimentary water. Our guests (and their pets) welfare is our number one priority.

As explained in our email response: we informed every adult staying onsite what was going on but sadly you were off site at these times and unbeknownst to us our emails to you were not going through.

Our reception remained open during the course of the outage with us being on hand to help if needed. You also had our contact number and made a call to us and we explained during this call that water was available to our guests and their pets.

And of course with the water outage going on we were not going to leave the site and our customers alone without support until supply came back.

Having taken the time to explain the lessons learnt and apologise it is particularly painful to receive a negative review for something that stemmed from something out of our control.

We are sorry your stay didn't go as planned.

Polubione Loved everything about it! It’s a beautiful place to camp and will definitely be back!

Polecane znajomym Odwiedź ponownie

Polubione Everything

Polecane znajomym Odwiedź ponownie

Polubione Site , location , barn pub and cafe on site

Polecane znajomym Odwiedź ponownie