The Old Post Office Campsite

Mi è piaciuto Toilets and showers kept clean nice stream for the kids to play in and washing up facilities

Non mi è piaciuto Booked a pitch for my twin axle caravan, all dimensions of my caravan were added when booking. Upon my arrival we were allocated pitch 1 this was supposed to be a super pitch. My caravan is 7.9m long and the pitch was 8m. This left little to no space to manoeuvre my caravan into the space as large rocks are forming the edges also the power point is on the edge of the pitch. I must add I had to parallel park my caravan into this space. If I had not had a motor mover and the ability to lift the caravan while my son operated the motor mover we would have not got it in there. I stood looking at the pitch and the manager came over and ask me if I was wondering where to put my car. My reply was I’m wondering how I’m going to get my caravan onto the pitch, my caravan is 7.9m and that’s what the pitch is he said “I know but but we have no control of what pitch is allocated when booking it is done by the booking platform “. There was also no space for our car. This was the worst pitch I have ever stayed on and it should not be used for large caravans. Also to my disappointment we did arrive 40mins early, but we had 8hour drive to get there so timing was a bit off our end. We asked if we could park up for a bit as we were early and the answer was no. The site was not busy at the time we arrived so can’t see why this would be a problem. The roads were very tight getting there and now I had to turn the caravan around on site and head back out to find a place to wait this was not easy. It’s a real shame they were not more accommodating as this would be a great location for us to visit every year for our mountain biking. Wi fi was very poor. Booked the holiday a few months back and our circumstances changed and we weren’t bringing our dog so I rang a week before to ask for a refund and was told sorry they cannot refund within 21 days. We set up an awning to the side of the caravan and was told we had to pay £36 for the 6 night stay but we left a day early. We complained of overall experience and got £6 off. Will not be visiting this site again

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Dal gestore: Thank you for taking the time to write a review.

I am so sorry but we were unaware of all these problems you were having until the day of your departure, 5 days you were on site for and none of this was brought to our attention until you sent me an email the morning after you had left the site, staff are on site daily and if you had brought any of this to our attention they may have been able to help, i will however explain it again.

You were allocated the last super pitch that was available at the time of your booking and yes our systems auto allocate pitch numbers, you didn't request any special requirements and you had not booked an awning, our pitches state the size of them on all our booking platforms so surely knowing that your vehicle is 7.9m and knowing the pitch is 8m you would have known that booking this pitch that it would be quite tight. The large rocks are not surrounding the gravel area in which your motorhome is parked, They are on the grassed area surrounding the pitch nowhere near where the motorhome is parked. There were no other pitches available at the time of your arrival. and there was also no request from you to move.

Our check in time is 1pm it is clearly stated on all our booking platforms, we have a 2 hour turn around in between departures and arrivals, and have a lot to do in that time especially if the site is busy, our departure time is 11.00am and you arrived at 11.30, if customers have not left in time it has a knock on effect, it is the same if you were booking a hotel or a cottage they would not let you check in before the arrival time, it is no different on a campsite, hence it is on all our booking platforms, you were blocking the entrance/exit to the site and we still had caravans leaving.

Im sorry but i did not receive a phone call a week before your booking to say you weren't bringing your dogs, we did not know this until your arrival day, however as per our terms and conditions that are clearly stated on all our booking platforms, bookings cannot be amended within the 21 day window and no refunds are given, this is also clearly stated on your booking confirmation that you received, on our booking platform it also states any amendments outside the 21 day window and cancellations are a £15 admin fee so for the £10 that you paid for your dog having cancelled this you would have only lost out.

The awning that you did not book, it is an extra on all our booking platforms the same extras tab that you booked your dogs on, it is £6 per night for an awning, so yes you were charged for your awning, minus the day that you left early as you had sent an email requesting a breakdown. We were unaware of your early departure until i received an email hours after your departure, that was the first time out of your 5 days that we received any complaint.

It was your decision to only stay 5 out of the 6 nights of your booking, again our terms and conditions state that no refunds are given for early departures.

I hope this has cleared a few things up for you and we wish you all the best for your future camping trips

Mi è piaciuto Quiet, clean site located on the banks of a river. Pitches well spaced and well presented. Dog friendly with walks within walking distance of site. A good pub and cafe (both with food) within easy walking distance of site.

Non mi è piaciuto Showers, toilets and and washing facilities are adequate. However in gents, only 1 urinal positioned immediately next to wash basins of which there are only 2. There are 2 showers which require additional payment (coins).
While we were there the bins were full with a notice requesting for rubbish to be taken away - not great.

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Dal gestore: Thank you for taking the time to write a review.

We are glad to hear you enjoyed your stay.

I thought i would highlight a few of your dislikes, as you will have been informed on your arrival the showers being free was short term, the old coin machines were stopping the showers from working, so we had to disconnect them so that you had showers, they were always going to be replaced, so the free showers on your arrival was a bonus, yes they are different coin machines from the women's as they are now obsolete, however we have plenty of the coins required in the office of which we provided.

The bins are for general household waste, and recycling and have clear signs on them saying what not to put in them, due to this being ignored they were over filled and contaminated the bin men will not empty contaminated bins. TV,s ,Camping equipment ,from tents to blow up beds, electrical items, umbrellas, gas canisters, all sorts, were dumped in the bins, it is made clear on arrival that these items are to be taken home and disposed of, full Bin bags were being dumped on the floor in the surrounding area which then had a knock on effect, and customers and passers by were just following suit, we do not have the capacity to get rid of all these items. so yes unfortunately we had to close the bin area for two days, so that staff could sort through them allowing them to be emptied, of which they were on the morning of your departure.

I hope these things did not affect your holiday too much and we look forward to welcoming you back again in the near future.

Mi è piaciuto Very clean and well kept campsite. Some of the pitches are a good size and some closer together. The river is very nice. Lovely countryside walks just behind the pub which is next-door. Also, some more challenging hikes within walking distance. I didn’t find an easy way to dump Gray or fill my water because the faucet wasn’t near me. Good black dump.

Non mi è piaciuto This is a great place for families. For me it was a little too close to my neighbors and a little too much activity. Lots of kids playing dogs playing. If you’re camped on the river, you’ll have people going through the site to get down to the water. It’s lovely for community and fun, but not peace and solitude.

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Dal gestore: Thank you for taking the time to write a review.

We are glad to hear you enjoyed your stay at The Old Post office campsite.

And we look forward to welcoming you back in the near future.

Mi è piaciuto Love this site.

Non mi è piaciuto Plot 1 not great for a 8 m motorhome

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Dal gestore: Thank you for your lovely review!

We look forward to welcoming you back in the near future for another great stay.

Mi è piaciuto On arrival very, informative by staff and friendly. Pitch was large with outlook on river, very nice hearing water, so nice to swim in. Toilets and showers very nice, wash area clean. Great facilities, pub round corner.

Non mi è piaciuto Wrong info written on pitch up regarding on site shop and 10 min, walk to town.

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Dal gestore: Thank you for taking the time to write a lovely review!

We are glad to hear you had a great stay at The Old Post office campsite.

I have since reviewed your dislikes and i can say there isn't anywhere that states we have an onsite shop likewise with the 10 min walk to town. you may have misread it does say that there is a 10min walk to a gift shop and cafe.

I hope this helps and we look forward to welcoming you back for another great stay.

Mi è piaciuto Everything

Non mi è piaciuto Nothing

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Dal gestore: Thank you for your lovely review!

We are happy to hear you enjoyed your stay at The Old Post office campsite, we look forward to welcoming you back again soon for another great stay. :-)

Mi è piaciuto Great location and a cracking little site, beautiful stream/river running alongside camp great for a dip or paddle on a hot sunny day. This won't be our last visit!

Non mi è piaciuto Nothing

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Dal gestore: Hi ruth, Thank you for your lovely review!

It is great to hear you had such a good time at The Old Post Office Campsite and we hope to welcome you back in the near future for another great stay.

Mi è piaciuto Excellent location with very friendly staff! The toilets and shower facilities were immaculate! We even had free WiFi at all the pitches!!!

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Dal gestore: Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post office campsite, and we look forward to welcoming you back again soon for another great stay.

Mi è piaciuto Fantastic location.
Excellent facilities.
Only 23 pitches which meant the facilities were never overly busy.
Helpful and friendly staff.
Free good quality WiFi.
Very quiet site.
Pub / restaurant only yards away.
Good base for exploring western lake district.

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Dal gestore: Thank you for your lovely review!

We are glad to hear that you enjoyed your visit to The Old Post office campsite and the amenities that we have on site, we hope to welcome you back in the future for another great stay. :-)

Mi è piaciuto Cleanliness of site, bathroom blocks laundry and the pitches. Managers were friendly and approachable and accomadtinh as we did not want leave and were were able to extend our stay without any problems. Was even able to borrow a manly hammer!
The staff work extremely hard, we noticed on a few nights they had to return for different reasons and they never appear to stop, maybe worth investing in more staff.

Perfect location, plunge pool in river.

Small post office and shop nearby in Eskdale this has limited hours. Further afield in Seascale there is a pizza shop, co op and chinese takeaway. Please take cash, although there is a cash machine this was out of order on a couple of occasions.

I accidentally broke my wrist and west Cumbrian hospital also was good!

We will be going back and trying to figure out when, these guys need a round of applause for the superb running of this site! See you soon guys!

Non mi è piaciuto Nothing

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Dal gestore: Thank you Nicola for your lovely review.

We are glad to hear you had such a great stay at The Old Post Office to the point where you extended your stay, it's lovely to hear that you found the staff friendly and accommodating, and they could assist you with your needs, we are sorry to hear about your wrist and we wish you a speedy recovery.

We look forward to welcoming you back again in the near future.