Billing Aquadrome

Mi è piaciuto Kids liked the pump track and lots too do

Non mi è piaciuto Stayed for one night couldn't get a slot swimming

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Mi è piaciuto Campsite was a ok.

Non mi è piaciuto Not enough toilets and showers
Dirty toilets
Slip and slide was filthy and water was smelly
Inflatable water park water was full of goose poo, felt disgusting

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Dal gestore: Thank you for taking the time to share your feedback with us.

We’re pleased to hear the campsite was OK, although we’re sorry some parts of your stay didn’t quite meet expectations. We know a holiday should be full of fun memories not unexpected encounters with muddy floors or a little extra “bird confetti” along the way!

We’re very lucky to have such an amazing park surrounded by wildlife, and we love celebrating the nature that shares the space with us. Our feathered visitors are very much part of what makes our park special, although we understand that keeping areas clean and enjoyable for guests is important too.

Our teams work hard to keep the facilities clean and welcoming, but during our busiest periods they do get very well used. We’ll share your comments regarding the toilets, showers, and water activities with the relevant teams.

Creating memorable family experiences and celebrating the outdoors is in our nature, and we appreciate your feedback as it helps us keep improving.

Mi è piaciuto Lots to do for small children

Non mi è piaciuto Dirty, the toilets where full of water and mud , some toilets did not even flush and were blocked..not good on a night when there is a big cue to wait for the toilets. Also what toilets do not provide basic hand hygiene hand soap wouldn't go a miss but clearly billing aqua dome feel that washing hands with water is enough.
Duck/ geese poo every where. The slip and slide smelt like sewage would not be surprised if kids are ill after a weekend here.
Also another thing in regards to the toilet was the security kept trying to open the door on my children when going to the toilet even though he saw them going in. Don't think I would return here

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Dal gestore: Thank you for taking the time to share your feedback with us.

We're sorry to hear your stay wasn't quite the experience you were hoping for. We know nobody wants a holiday adventure to include muddy shoes, blocked toilets, or unexpected puddles where they shouldn’t be!

Our teams work incredibly hard to keep our facilities clean, tidy, and welcoming throughout the day. We do appreciate that during our busiest periods our facilities are used by a high number of guests, and unfortunately, some guests do not always treat the facilities with the care and respect they should. This is just as frustrating for us, as our teams put a lot of pride into maintaining the park.

We’re a busy with lots happening, especially during peak season, and creating a fun and welcoming place for families is in our nature. Thank you again for your feedback, as it helps us continue to improve.

Mi è piaciuto The atmosphere was friendly even to a geordie

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Dal gestore: Thank you for taking the time to leave your fantastic feedback!

We absolutely loved reading your comment! We're so pleased you enjoyed the friendly atmosphere and don't worry, Geordies are always welcome at Billing Aquadrome!

Creating a warm and welcoming environment for everyone is in our nature, so it's brilliant to hear that this was part of your experience.

We can't wait to welcome you back for more fun and holiday memories soon!

Mi è piaciuto Gifts given to customers. alpacas. Dog gift box.

Non mi è piaciuto No option for early check in

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Dal gestore: Thank you so much for taking the time to leave us your feedback.

We're delighted to hear you enjoyed the gifts for your dog we know how important they are so why not!! . It's fantastic to know these little touches helped make your stay even more special.

our alpacas are just the very best so much fun!

We're sorry to hear you were disappointed that we don't offer an early check-in option. Although we can't provide access to your accommodation before check-in, you are very welcome to arrive on park from 12 midday to enjoy our facilities and start making holiday memories while your accommodation is being prepared.

Thank you once again for your feedback, we hope to welcome you back again soon because it's in our nature.

Kind regards,

Mi è piaciuto This is a lovely family friendly site. Good amenities. Lots for the kids. Clean site with good pitch space. Staff were all very friendly. Special mention to Sherrie for the brilliant alpaca feeding experience! Definitely would return.

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Dal gestore: Thank you so much for your fantastic review!

We're absolutely delighted to hear you and your family had such a wonderful stay with us. It’s great to know you enjoyed the spacious pitches, clean facilities, friendly team, and, of course, all the fun on offer for the children.

A huge shout-out to Sherrie! We'll make sure your lovely comments are passed on to her. She'll be over the moon to know she made your alpaca feeding experience so memorable. Our alpacas certainly have plenty of personality (and they know it!), so we're glad Sherrie introduced you to all their quirky characters and made the experience feel so personal.

We can't wait to welcome you back for more family adventures, a few more alpaca selfies, and maybe a cheeky nibble or two from our four-legged friends! After all... it's in our nature.

Mi è piaciuto Every thing

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Dal gestore: Thank you so much for the amazing review!

Everything?! We absolutely love that! It doesn't get much better than hearing you enjoyed... well... everything!

Thank you for making us smile. We can't wait to welcome you back for more fun, laughter, and fantastic holiday memories because, at Meadow Bay, it's in our nature!

Mi è piaciuto Nothing

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Dal gestore: Thank you for taking the time to leave your comments.

I'm very sorry to read about your experience, as this is certainly not the standard we strive to deliver. We are continually investing in and improving our park, and we're proud that it is getting better and better.

Mi è piaciuto First time I’ve been to that site, really good site very friendly staff excellent facilities.

Non mi è piaciuto The only thing I would say the showers were a little hot other than that perfect definitely will come again.

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Dal gestore: Thank you so much for your fantastic review!

We’re delighted to hear that your first visit with us was such a great one. It sounds like you discovered exactly what we love about the park friendly faces, great facilities, and plenty to enjoy during your stay.

We’ll be sure to pass your lovely comments on to the team. They’ll be chuffed to know they helped make your visit a memorable one.

As for the showers… we think they may have been a little too enthusiastic with the warm welcome! We’ll make sure we have a word and remind them they’re there to refresh guests, not recreate a tropical rainforest experience!

We’re so pleased you’d come back to see us again. We’ll have the kettle ready, the smiles waiting, and plenty more adventures for you to enjoy because it’s in our nature.

Mi è piaciuto Loads to do for my children with different options for everyone.

Non mi è piaciuto The gravel pitch locations need better care. There was loads of dog poo around and the grass needed cutting.

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Dal gestore: Thank you for taking the time to leave your review.

We're delighted to hear that your children had such a fantastic time and that there were plenty of activities and entertainment options for everyone to enjoy. That's exactly what we love to hear!

We're sorry to hear about your concerns regarding the gravel pitch. While it may have appeared to be dog fouling, it's actually more likely to have been left by our wonderful wildlife, which is part of what makes Billing Aquadrome so special. Our resident geese and ducks do occasionally leave a little "confetti" around the park, especially near the lakes and open grassed areas!

We also appreciate your comments about the grass and will share your feedback with the park team.

Thank you again for your feedback. We hope to welcome you and your family back again soon for more fun-filled adventures because, at Meadow Bay, it's in our nature to enjoy and protect the beautiful wildlife that calls our park home while creating memorable holidays for everyone.