A aimé Pitch was good location was good

N'a pas aimé All facilities were shut on site even the shop couldn’t get any food on site , when we went to reception she said it states on the website No it didn’t just said out of season some facilities would we shut . They need to state the dates more clearly happy to take your money but nothing was opened lots of people on the site were moaning about this . They even charge you £3 quid to use the swimming pool and the lady on reception was miserable as sin . Please check before you book this site out of season

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Réponse du gestionnaire : Thank you for your review, Stephen. We are pleased you liked your pitch and the location. We do need to clarify the comments about there being 'lots of people on site moaning'. During your stay, the upper area alone, which can accommodate around 100 tents, 19 electric tent pitches and 26 touring caravans, had just 8 bookings. This was therefore a very quiet out of season stay. It is also not correct to say that all facilities were closed. The swimming pool was open daily, and the shop was available every day on request, as clearly stated on the sign on the door. Some other facilities do operate reduced opening outside the main season, which is normal when guest numbers are much lower. The swimming pool is clearly advertised as carrying an additional £3 per person charge. These are not hidden conditions, and we agree with your own advice that guests should read the information provided and check with us before booking if there is any doubt. Given that the issues raised are mainly things that should not have come as a surprise, an overall score of 2 out of 10 feels incredibly unfair.

A aimé Very nice park, liked the pool & club house food very good.

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