Oak View Holiday Park

A aimé : Very quite and well kept site. Staff helpful and friendly

N'a pas aimé: The hot water in the showers was only just warm enough to shower in. The hot water to wash up in was not worth walking to the washing up area. For what we paid I would have expected the hot water to have been a lot hotter

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Réponse du gestionnaire : Thank you Paul for taking time out of your day to leave us a review. It was lovely to meet you.

We have today looked into the problem that you had with the hot water and it is coming through with no problem, everything in the system has been checked. The only thing that we can think is that you were unfortunately coming along after the hot water had been used and the boilers had not had chance to catch up. We do apologise and hope that this will not put you off from staying with us again. The Oak View Team, Ruth and Rob. 😊

A aimé : Beautiful bluebell walk. Friendly manager.

N'a pas aimé: Blocked drains. Shady pitches. How cold it is on top of the hill! Poor recycling.

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Réponse du gestionnaire : Sally, thank you for leaving us a review, we are interested to know what our customers think and the we can hopefully rectify any problems. We are pleased that there were some things that you liked.

Re: Blocked drains: There was one partially blocked drain, you came and told us and it was cleared immediately.
Re: Shady pitches: If you wanted to move to another pitch and had come and told us, we would have gladly done this for you.
Re: Cold on top of the hill: Can't change the weather we're afraid.
Re: Poor recycling: We have a brand new bin area and have taken all the bins away from the service points around the park to make it nicer for out customers. We attach an information sheet both to your confirmation booking and your handout you receive on arrival telling you all what goes where. The bins are all clearly marked. It is then down to the customer to make the correct choice as to which bin to put the rubbish in.

We wish you all the best and happy travels. The Oak View Team, Ruth and Rob 😊

A aimé : Very friendly & helpful staff. Facilities clean & modern. Large pitches.

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Réponse du gestionnaire : Thank you very much for your review. We are glad that you found us to be friendly and helpful. We really do enjoy meeting every one of you and we are here to make your stay as pleasant as possible. We would really love to see you all again sometime and we wish you all the best and happy travels.
The Oak View Team, Ruth and Rob. 😊

A aimé : Location, cleanliness, toilet and shower blocks.

N'a pas aimé: N/A

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Réponse du gestionnaire : All the 10's......whoop whoop! 🙌🏻
Thank you so much, we are very glad that you were happy and would love to see you again sometime. Wishing you safe travels. The Oak View Team, Ruth and Rob 😊

A aimé : We went there to try out a new tent. The pitch we were given was great. Ruth was very helpful and we were not pressured to leave by a certain time on our last day as we were trying to figure out how the tent works. The facilities were clean and modern and well maintained.

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Réponse du gestionnaire : Thank you very much Pieter for your "all the tens" review. We do try as hard as we can, space allowing, to put our customers on the best pitch for the unit they have. We put a lot of thought into planning where everyone goes and if we are not manically busy, we do allow our customers to check out when ready. However, if it is very busy, we do ask that customers be off their pitches for 11am. This does not mean off site, just off the pitch ready for the next customer and our customers really help us out when they leave their pitches on time and we appreciate it.
We are pleased that you got to try out the new tent and liked our facilities. We look forward to seeing you again. The Oak View Team, Ruth and Rob.😊

A aimé : Well set out
Clean

N'a pas aimé: Nothing

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Réponse du gestionnaire : Thank you very much for your review, all the 10's.....Yay! We would love to see you both again! The Oak View Team, Ruth and Rob 😊

A aimé : The staff were super friendly and helpful. The campsite was small so easy to access all amenities

N'a pas aimé: There were a few other people which were noisy at night
Was freezing to socialise with our group outside the tents as no campfires are allowed

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Réponse du gestionnaire : Thank you very much for taking time to leave us a review. We like to know how our customers feel whether it be good or bad so that we can learn from their experience and hopefully make improvements.

We apologise about the noise from other people. This is not acceptable and we do have a quiet time which most of our customers do adhere to. No one spoke to either Rob or myself about this. Had you done so, we would have had polite words with the party involved. We suggest that any customers with a grievance do speak to us so that we can help, this is part of our job.

We are sorry that you were cold but our "No open fires" rule is our main big no-no. This is for the following reasons and is mentioned on PitchUp and on the handout we give you when you arrive so you know this before you arrive. We would suggest that if you want a camp fire, you go to a park that allows them.

Our customer's safety is the most important thing to us. When we are busy, we do not want children running about going head first into a fire pit.

Embers from campfires go up and come back down and burn holes through other peoples tents.

We have protected trees.

We did spend quite a while clearing up the huge pile of logs from your pitch, had you made a campfire with those, you would have been asked to leave. Having said all this, we would love to see you again and wish you all the best. The oak View Team. Ruth and Rob 😊

A aimé : Clean purpose built facilities checked every hour. Good amount of toilets and showers which were warm and had plenty of hot water. Pitches nicely spaced out and the owners/staff approachable and very helpful. Peaceful surroundings with beautiful bluebell wood to explore, access on site. Plentiful water and sanitation points around the site. A pleasant surprise fish and chip van on the saturday evening.
A good mix of hard standing and level grass pitches dotted amongst and trees.

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Réponse du gestionnaire : Wow, Lisa, thank you so much for your detailed and very helpful review. We are so glad that you had a nice weekend and thank you so much for leaving us an "All the 10's" review. This makes Rob and myself very happy, we don't own the park, we are staff but both love our jobs so when we get smashing reviews like this, it really makes our day. It's also really lovely when people go straight home and take the time to write us a review pretty much as soon as they get home, we must be doing something right!.
Please come and stay again! The Oak View Team, Ruth and Rob.😊

A aimé : Very peaceful, quiet campsite. Toilet block well maintained and clean. Staff super friendly and helpful.

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Réponse du gestionnaire : It was lovely to meet you and we are glad you enjoyed your stay. Perhaps next time you're this way you could stay a bit longer. We wish you well on your travels.
The Oak View Team.

A aimé : We were two couples and stayed here for two nights in our tents. The atmosphere was calm and welcoming, with friendly staff, The bathrooms and laundry area were spotless and well taken care of. It felt like a place run with care. We’d love to come back again!

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Réponse du gestionnaire : It was so lovely to see you all together relaxing and we are very glad that you felt that the atmosphere was was calm and welcoming. We are trying our best to make the site a happy place to come and we would very much like to see you all again some time. Thank you. The Oak View Team, Ruth and Rob. 😊