The Happy Pheasant Caravan Park and Campsite

A aimé : We had a really warm welcome from Anita, who could not have been more helpful. Even suggested good days out and the best local places to eat! The site is walking distance to Malpas and all amenities. Campsite is really well looked after and facilities are spotless. Pitches are large, sheltered and level. We’ll definitely be returning.

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A aimé : Loved the site. The decor, the surroundings, the shirt walk to village with a lovely pub.

N'a pas aimé: Concerned about the fact that we had to make contact in order to leave. Awaiting the arrival of our 1st grandchild and if that happened in the early hours we wouldn’t be able to leave. We did try one day to call the owners in the morning but their mobile was switched off, this was a niggling doubt of ours. The electric was metered, again this was new as having travelled through Europe where things were very relaxed, felt again slightly against the grain. Beautiful site and well
Maintained but with more rules than many other sites we have visited. Showers and more toilets would have helped.

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Réponse du gestionnaire : , Disappointing but I guess this is what is to be expected with post-holiday blues and a chance to win £500 for slating someone’s business. You originally booked for 2 nights with P-up at our park after reading the advert noting it says over 60+ times that we only have toilets and not showers. Thought out your stay you commented many times on how nice and well-kept park was. You were scheduled to leave after 2 nights, You said that you loved the park and the area that much and asked would we be able to book you in for a 3rd night’s stay. So we did, to do this we moved bookings around to accommodate you and also reduced the cost of the additional night as we now do not take booking via P-up. Then, the following day you again requested a 4th night’s stay, so again we moved people around and reduced the cost to accommodate you. With you stating that our park facilities are so, so bad I don’t understand why you rebooked twice on the run, in fact you turned your 2 night stay into a 4 night stay and even asked to stay for the additional weekend but unfortunately we could not accommodate you.

The way the world is nowadays we have to have CCTV and a means of stopping caravans being stolen for insurance purposes, hence the triple locked high level security barrier. We put this in place to keep peoples belongings safe like your caravan was for its stay and to stop access to the wrong types of people. As you are aware the barrier only needs to be opened for caravans as cars will freely go underneath without it having to be opened. We obviously don’t hand out keys to the barrier, as what would be the point in having it.

Our work phone is never off, regarding the security barrier you stated in your review “Awaiting the arrival of our 1st grandchild and if that happened in the early hours we wouldn’t be able to leave”. Suggesting that we could have somehow jeopardised you missing the birth and thus implying that it would have been our fault if you would have missed it, this is totally wrong of you!. If it was such a worry for you, then, it would have been a better idea not to book an extra 2 nights stay, in fact I don’t understand why you even went on holiday in the first place as it was obviously so important to you that you didn’t miss out especially going to a campsite that is 7 and a half hours away from your home.

I’m no expect, but I’m guessing that it would have taken you a good 2+ hours to pack up and take down your awning then drive at 60mph all the way home. It’s also fortunate that your 1st grandchild wasn’t born while you were sipping Pimms in one of the local pubs in the village. If I needed to get somewhere as important as you state in you review, I would have left the caravan, jumped in the car and got home 3-4 hours earlier and dealt the caravan after my 1st grand child had been born not somehow blame and twist it around to be the park owners fault if you miss it when you had opportunity after opportunity leave but chose not to.
I have checked the CCTV on the gate and you actually waited 6 minutes 34 seconds that morning for the security barrier to be opened.
Hope you enjoy your first grandchild.
J

A aimé : Very quiet and relaxing, a perfect place for recharging your batteries. Two big fields for the dogs to exercise on. Lovely walks alongside the sandstone canal.

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A aimé : Clean and friendly.

N'a pas aimé: No showers

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Réponse du gestionnaire : Again, no bar, no nightclubs, no swimming pool, no children, no games room and yes no showers. You knew all this before you booked, Its plastered all over the internet and on our old p-up advert.
J

A aimé : Fabulous friendly host, made us feel really welcome. Lovely quiet site, lots of extra touches like flower wreaths on the gate and little gardens by every pitch. Massive dog walking field, and lots of dog walks where we didn't see another soul all the way around.

We had the best fish and chips from Malpas, that we have had for years!Malpas has everything that you need.

This will go on our regular touring list.

N'a pas aimé: Only downside was the toilets were not really suitable for someone with disabilities.

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A aimé : The happy pheasant campsite is run by a lovely couple, who are friendly and very approachable. The site is immaculate and with some lovely touches to make it look smart. I can highly recommend this site and will definitely be going back for another stay.

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A aimé : The most amazing site which we are very lucky to be so close too. The site was immaculate and had very basic amenities (no showers), but had everything we needed. Beautiful views, great pitches, and wonderful hosts. We were invited to a party in a communal area and Anita had put a table of food, cakes and drinks out for guests! It was absolutely brilliant and we've already booked to go again.
Really close to Malpas village which is stunning with lots to do, beautiful walks from the site. No complaints whatsoever

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A aimé : We liked everything at this site, it's well maintained, the pitches are nice and big. Full serviced pitches where very good. Anita the owner greeted us and was very friendly and welcoming, she gave information of the area with walks and the village which was a short walk away with pubs and shops which gave us good places to eat. The site is very quiet and relaxing with just the birdsong to listen to. Would highly recommend this site and will return.

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A aimé : Loved the site owners very friendly and helpful. Site was beautiful and had plenty of room for our campervan. Lovely walk to village with shops/chippy and dog friendly pub.

N'a pas aimé: Would have liked showers on site as we only have toilet facilities in our campervan. No WiFi on site

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A aimé : Lovely quiet site to relax Anita the Owner helpful will definitely be there again. Excellent pitch and facilities clean and well kept.

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