Coldstream Holiday Park

A aimé Loved the fact that the tent pitches were laid out with designated parking and tent space.
Nothing worse than going out for the day and coming back to someone parked in your spot!

N'a pas aimé Toilets were not checked frequently enough.
The same spots of rubbish/hair in the drain/ dirt that was there at 4pm where still there at 9 the next morning.
Nappy bin full of beer cans.

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Réponse du gestionnaire : Hello there,

Thanks so much for taking the time to share your feedback. We're really happy to hear that you loved our tent pitches and designated parking! It's one of the things we've put a lot of thought into, and it's great to know that it's making a real difference to our campers. We agree—coming back to find your spot taken is definitely a frustrating experience, and we're glad we could prevent that for you.

We're so sorry to hear about the issues you encountered with the toilet facilities, though. The situation you've described is completely unacceptable and falls far short of the standards we aim to maintain. We've spoken with our cleaning team to address the infrequent checks and ensure that the facilities are being cleaned thoroughly and regularly throughout the day. This is an important part of making sure our campsite is a comfortable and hygienic place for all our guests.

Your feedback is incredibly valuable, as it helps us pinpoint exactly where we need to improve. We hope you'll consider staying with us again so we can show you the high standards we're capable of.

Thanks again for your honest review.

A aimé Lovely campsite well looked after.

N'a pas aimé Sanitary bins in toilets were over flowing even though it had been signed as being cleaned.

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Réponse du gestionnaire : We are sorry to hear about the sanitary bins, we aim to keep the toilets at clean and tidy as possible. This issues will be addressed by the housekeeping manager to ensure this does not happen again.

We hope to see you again!

A aimé The views

N'a pas aimé Toilet block to too small for the size of the site, could be cleaner. Pitches a very small & very uneven even with blocks. Caravan next to us had an awning up and was right next to our van. Site is very dull & boring.

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Réponse du gestionnaire : Thank you for your feedback. We appreciate you taking the time to share your experience with us, and we're glad to hear you enjoyed the views.

We're very sorry to hear that you were unhappy with several aspects of your stay. We take all feedback seriously and will be sure to pass on your comments about the pitch sizes.

I apologize that you found our park dull and boring. We pride ourselves on being a quiet and peaceful country park, and we're located within easy walking distance of Coldstream, where you'll find a variety of bars, restaurants, and other amenities.

Regarding the toilet and shower facilities, we want to assure you that our toilet block is the required size for the number of pitches on site, as set out by AA requirements. We also have a regular cleaning schedule in place, and we are looking into ways to ensure our high standards are consistently met, even during peak season.

Kind Regards
The Coldstream Team

A aimé Site was modern and check in / out was easy. Staff were friendly. Nice open spaces and the play area was a bonus with the little one.

N'a pas aimé Toilet and shower block weren’t the cleanest but probably due to the amount of people at the site as there isn’t many toilet / shower rooms. But overall a good experience.

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Réponse du gestionnaire : Thank you for the wonderful feedback! We're so glad you enjoyed our modern site, the easy check-in/out process, and the friendly staff. It's great to hear that the open spaces and play area were a hit with your little one.

We're sorry to hear that the toilet and shower block wasn't as clean as you would have liked. We want to assure you that our toilets and showers are fully cleaned twice daily. We also provide cleaning supplies for guests to use, but unfortunately, some guests don't use them, and this can impact the cleanliness for others.

Regarding your comment about the number of facilities, we want to let you know that we meet the required amount of toilets and showers for our touring and camping guests, as set by AA requirements. There are also overflow units at the rear of the Amenity block for guests use.

We hope to see you again soon for another good experience!

Warm Regards
The Coldstream Team

A aimé Location.
Staff friendly and helpful.

N'a pas aimé Shower cubicles very small and often flooded.
Shower/toilet block in need of a good clean - a lot of cobwebs.

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Réponse du gestionnaire : Thank you for taking the time to leave us a review. We're so glad to hear that you enjoyed our location and found our staff to be friendly and helpful.

We're sorry to hear about your experience with the shower and toilet block. We do our best to keep these areas clean, but due to our countryside location, spiders and their webs can reappear very quickly, especially when the doors to the amenity block are left open. We will, however, be redoubling our efforts to ensure a more thorough and frequent cleaning schedule.

We also appreciate your feedback regarding the size of the shower cubicles and will take this into consideration for future improvements. We hope to welcome you back again soon.

A aimé Friendly staff, clean toilets and showers. Easy check in and departure.

N'a pas aimé Not able to choose your own tent pitch, being very close to other tent pitches.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback with us. We're happy to hear that you found our staff friendly and our facilities clean, and that your check-in and departure were easy.

We understand your disappointment about not being able to choose your own pitch and being close to other tents. We want to explain our process a little more. We allocate pitches before arrival to accommodate specific guest requests. For example, some families like to be together, and others request specific areas of the campsite. This system allows us to manage these requests and ensure as many guests as possible are happy with their location.

We hope to see you again at Coldstream

A aimé Loved the site quiet well run great for the dogs . Will definitely use again .

N'a pas aimé Nothing

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Réponse du gestionnaire : We are pleased to hear that you and the dogs had a great stay with us!

Hope you see you again in the future.

A aimé Nice location, amenities near by.

N'a pas aimé Tent pitch located next to the toilet entrance meaning everybody squeezed through the gap of your tent and car to get to the toilet.

This shouldn’t be a tent pitch and should be segregated rather than a free for all.

Kids running around the tent and over the guy ropes.

Swarmed by wasps meaning no peace and getting stung not once, but twice. Commotion from the toilets all of the time. Hand dryers on the go constantly and people getting locked in the toilets.

Tent lit up at night because of the lights from the toilets on all of the time.

Cleanliness of the toilets/showers could do with some improvement. The showers on the outside have no drainage meaning your standing in a bath trying to have a shower as the water does not flow or drain and overflows the shower basin into the floor.

Terms and conditions state that dogs are required to be kept on a lead at all times however some people did not abide by this meaning random dogs were letting themselves into your tent.

We had a dog ourselves so did not appreciate other dogs encroaching where we are trying to relax.

Bins were an eyesore from the minute we got on site, overflowing, rubbish on the floor and surrounded by wasps.

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Réponse du gestionnaire : Thank you for taking the time to share your detailed feedback regarding your recent stay. We sincerely apologize that your experience did not meet your expectations.

We understand your concerns about pitch C1 and appreciate your honest feedback. It has historically been one of our most requested pitches due to its close proximity to the facilities, but we understand it may not be suitable for everyone. We want to assure you that guests are always welcome to request a pitch further away at the time of booking, and we're always happy to accommodate such requests when possible.

We're very sorry to hear about the issues you faced with wasps and other guests' dogs. We do have a strict policy that all dogs must be kept on a lead, and we will be reinforcing this with our staff to ensure all guests are reminded of the rules. We also understand your frustrations with the overflowing bins. We've recently upgraded our rubbish collection to twice a week to prevent this from happening in the future.

We will also be investigating the issues you've highlighted with the toilets and showers, particularly the drainage problems and the constant noise from the hand dryers. This is certainly not the standard we aim for, and we will address these points with our maintenance team immediately.

We hope you will consider staying with us again in the future, and we'd be happy to assist you in booking a more secluded pitch.

A aimé Nice area and large pitches. Onsite EV charging.

N'a pas aimé No pub or shop on site and facilities could be bigger for amount of people on site.

Some campers were a little loud until late, so difficult if kids were in bed.

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Réponse du gestionnaire : Thank you for your review! We're glad to hear you enjoyed the large pitches and the nice area, as well as the convenience of our onsite EV charging.

We appreciate your feedback regarding the lack of an onsite pub or shop, and the size of our facilities. We do have pubs and shops only 10 minutes walk from the campsite, but its something we can consider as we plan future improvements.

Regarding the noise, we're sorry that this impacted your stay. We aim to create a peaceful environment for all our guests, and we'll be more diligent about enforcing our quiet hours to ensure a better experience for families with children.

We hope to welcome you back again soon.

A aimé Facilities, atmosphere, helpful staff.

N'a pas aimé Nothing.

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Réponse du gestionnaire : We really appreciate the great review and that our staff are making a difference. Hope you will find the time to visit us again in the future.