Coldstream Holiday Park

A aimé Beautiful, immaculate site.
We were very lucky to have glorious weather.
Lovely walks around the area and a short walk into town.
Toilets / wash room always clean.
Pitch slightly sloped, so needed our levelling ramps. Grass to the side with plenty space to relax.
All staff we came across were very friendly.

N'a pas aimé Nothing

Recommanderait à des amis Séjournerait à nouveau

A aimé Nice site, good size pitches where we were.

N'a pas aimé The toilet facilities. Not enough toilets or showers.

Recommanderait à des amis Séjournerait à nouveau

A aimé Tidy and well laid out with handy facilities

N'a pas aimé That the facilities doors code system was not adhered to. Left open to elements and untidy by other guests. There were no standards.

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Réponse du gestionnaire : Thank you for your feedback. We are pleased you found the park tidy and well laid out, but we are sorry to hear that the actions of other guests impacted your stay.

We take the cleanliness of our facilities very seriously. Our team checks and cleans the block at least twice daily, and we provide cleaning products on-site for guests to use between professional cleans. Regarding the door codes, we do provide every guest checking in for touring or camping with the same information leaflet outlining site rules and security protocols to ensure the facilities remain private and clean.

While we strive for excellence, we sadly cannot be responsible for guests who do not adhere to these standards or respect the shared spaces. However, we always encourage guests to report any issues to us directly at the time; had we been made aware, we would have tended to the matter immediately to rectify the situation.

We appreciate your comments and hope to welcome you back for a much improved experience in the future.

Warm Regards
The Coldstream Team

A aimé Every single bit about this place is fantastic,we camped in one of the electric hookup pitches,very well presented and showers,toilet areas very clean and cleaned very often.

N'a pas aimé Nothing

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : Thank you so much for the fantastic review! We are thrilled to hear that you enjoyed every bit of your stay with us. Our team works incredibly hard to keep the pitches and facilities sparkling clean, so it’s wonderful to know their efforts made your trip perfect. We can’t wait to welcome you back for another stay under the stars!
Kindest Regards
The Coldstream Team

A aimé What a lovely clean site. Shower/toilet block very clean. Owners are lovely. Nice little walk into town where there are a couple of nice pubs. Would recommend this site 100% and will definitely be back. Thank you for a lovely stay.

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Réponse du gestionnaire : Thank you so much for the wonderful review! We are thrilled to hear that you enjoyed your stay and found the site and facilities to your liking.

It is always a pleasure to hear that our guests enjoyed the local walk into town and the nearby pubs. We truly appreciate your 100% recommendation, and we look forward to welcoming you back for another lovely stay soon!

Warm Regards
The Coldstream Team

A aimé Everything was clean

N'a pas aimé Portocabin/toilet shower was always flooded
Main toilet/shower block showers were really cramped only room for one at a time
Pod was very disappointing only fold down sofa bed and bunk beds only suitable for small fit adults or children. A tiny high up shelf and nothing else. Warm weather the bbq table outside would suffice but April too cold so nowhere to sit and eat inside.
Constant noise from main road nearby

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Réponse du gestionnaire : Thank you for your feedback. We appreciate the opportunity to address your concerns and clarify a few details regarding our facilities.

Facility Maintenance & Showers
We take cleanliness and maintenance very seriously. Regarding the flooding you mentioned, we did have one report of a blocked drain in the amenity block; however, this was resolved within 30 minutes of being reported.

While the standard showers are designed to be compact, we do offer two standalone shower units at the rear of the block which provide a bit more space for our guests' comfort.

Accommodation & Equipment
We aim for full transparency regarding our pod layouts. The website description explicitly states that guests should "bring all camping equipment minus the tent," including linen, sleeping bags, and cooking equipment. The sleeping arrangements are listed as:

1 x Bunk bed

1 x Double sofa/futon

No internal toilet or shower (shared facilities only)

As these are traditional camping pods, they are designed to provide a cosy, dry base for outdoor enthusiasts. We understand that during the colder April weather, the lack of indoor dining space can be a challenge if the outdoor picnic area is not in use.

Location
Our proximity to the main road provides easy access to the local area, though we understand that road noise can vary depending on individual sensitivity and traffic flow.

We value your input as it helps us improve the experience for future guests.

Warm Regards
The Coldstream Team

A aimé Ease of parking
Space
Facilties

N'a pas aimé Sloping hard standing
No wifi details in welcome pack.

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Réponse du gestionnaire : Thank you for taking the time to share your feedback. We’re pleased to hear you enjoyed the ease of parking, the space provided, and our onsite facilities.

I would like to sincerely apologize for the inconvenience regarding the pitch slope and the missing Wi-Fi information. To provide some context:

Pitch Allocation: Because your booking was made just a day prior to arrival, our flat pitches specifically reserved for motorhomes had already been fully booked. We always aim to provide the most level ground possible, but last-minute availability can occasionally be limited.

Wi-Fi Details: Our team usually provides Wi-Fi credentials during the check-in process. However, as you arrived after reception had closed, I understand this vital bit of info was missed.

Moving forward: We take your private feedback seriously. We are currently reviewing our Late Arrival Welcome Packs to ensure Wi-Fi details and other essential instructions are clearly included for guests arriving out of hours.

We appreciate your patience and hope to welcome you back again—perhaps with a bit more lead time so we can snag you one of those flatter spots!

Best regards
The Coldstream Team

A aimé Spacious, right beside facilities. Washing machines, microwaves and fridge freezers that you could use. Quiet, walking distance into town

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Réponse du gestionnaire : Thank you for the lovely review! It’s great to hear you enjoyed the spacious pitch, our facilities, and the easy walk into town—and I’m so glad the sunshine made for such a great stay.

Regarding your feedback on the Wi-Fi, I'm sorry you missed out on using it! We do advertise Wi-Fi on Pitch-up to help guests plan ahead, but we’ll look into making the login details more prominent on-site so they are easier to find.

We’re glad it didn't dampen your trip, and we hope to see you back again soon for more sunshine!

Warm Regards
The Coldstream Team

A aimé Stayed in a pod. Basically just a bedroom. But comfy mattress and plenty of space to spread out. Lots of power points but none near the beds.....good thing...? I thought so.

N'a pas aimé Water point not signed so unsure if it was safe to drink. Had to ask.

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Réponse du gestionnaire : Thank you for sharing your experience! I'm glad to hear you enjoyed the comfort and space of the pod, and that you found the "unplugged" nature of the power point layout a positive for your stay.

Regarding the water point:
I sincerely apologize for the uncertainty you had. Providing guidance on the water supply is a standard part of our check-in process, and we’re very sorry it was missed on this occasion. We will make sure our team is more diligent in pointing this out to ensure our guests feel settled right away.

We appreciate you bringing this to our attention and hope to welcome you back for an even smoother stay in the future!

Best regards,
The Coldstream Team

A aimé Plenty of space on the pitches, quiet site, nicely situated just on the edge of Coldstream town so you can walk in to grab some food or nip to the shops. Beautiful scenery and good/clean amenities. Nice and polite customer service. All made me feel very welcome.

N'a pas aimé Nothing

Recommanderait à des amis Séjournerait à nouveau

Réponse du gestionnaire : It was a pleasure having you stay with us! We’re so glad you enjoyed the walk into Coldstream and found the site peaceful and clean. Providing a warm welcome is what we do best, and we’re happy you felt right at home. See you next time!
Best Regards
The Coldstream Team