Coldstream Holiday Park

Liked The campsite set up was good

Disliked The Porter cabin toilets and shower was disgusting
Only two toilets and two showers that small job to get dry
one shower the floor was flooded

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From the manager: Thank you for your review. We're glad to hear that you liked the campsite's layout.

I am very sorry to hear about your experience with the toilet and shower facilities. This is certainly not the standard we aim for. We provide a leaflet to all touring and camping guests at check-in about our amenity block etiquette, and we also leave cleaning products for guest use, though we know they aren't always used as intended. There are also two overflow units at the back of the block, with a notice directing guests to them. I'm sorry if you missed these during your stay.

We take your feedback seriously and will be addressing these issues with our cleaning and maintenance teams immediately. We hope to have the opportunity to provide you with a much better experience in the future.

Kind Regards
The Coldstream Team

Liked We loved it! I would, most definitely, want to come back to this site. It was SO very peaceful. We only stayed for one night, as we were touring, but, I could easily book next summer for a week and use this site as our base. We also loved Coldstream, itself.

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From the manager: Thank you so much for your wonderful review! We are delighted to hear how much you loved your stay with us and that you found our site so peaceful.

It's fantastic to know that even on a touring stop, we made such a positive impression. We'd be absolutely thrilled to welcome you back next summer for a longer stay, and it's great to hear you enjoyed Coldstream, too.

We look forward to seeing you again soon!

Warm Regards
Team Coldstream

Liked Very friendly clean site

Disliked Nothing to dislike

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From the manager: Thank you for your feedback. I am happy to see you loved our site and found the prices reasonable. We're sorry to see that your experience only scored a 2 out of 10. We hope you'll consider staying with us again in the future, as we are always working to improve and would love the chance to earn a higher score from you.
Warm Regards
Team Coldstream

Liked Very friendly site .facilities are good and clean . Amble showers for the amount of tourers on site, busy bank holiday so site seemed full .
Reception staff were excellent, really friendly and helpful . Really close to Coldstream, 10 minute walk into town . Nice walk by the river . Lovely pubs with good food .

Disliked Nothing , no complaints, all good .

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From the manager: Thank you so much for your kind review! We're thrilled to hear that you had a great stay with us, especially during a busy bank holiday.

It's wonderful to know that you found our site friendly, and that you were happy with the cleanliness and number of our facilities. We take great pride in our team, so your compliments about our reception staff are especially appreciated.

We're also glad you enjoyed our great location and were able to take advantage of the easy walk into Coldstream and along the river.

We hope to welcome you back again soon!

Kind Regards
Team Coldstream

Liked Pretty good site, lovely friendly staff, nice area on the camping field for kids to play football etc. Love that you can park your car right next to the pitch.

Disliked Could do with a bigger facilities block. Camping rules were not really enforced, should have been quiet period between 11pm & 8.30am but still a fair bit of noise going on until past midnight. I was under the impression that bookings for single sex parties were not allowed, however there was a group of at least 4 or 5 young women in the corner near us who were playing music and singing loudly until the early hours. Not ideal when you have a 7 year old who needs his sleep. All in all it’s an ok site & yes the staff are really lovely & friendly. We booked as we were attending a concert at Floors Castle and it was not too far away. We probably wouldn’t book again.

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From the manager: Thank you for taking the time to leave us a review. We're glad to hear that you enjoyed our friendly staff, the lovely area for kids to play, and the convenience of parking your car next to your pitch.

We're sorry to hear about the noise issues you experienced during your stay. We have a warden on duty 24/7, and had you called the warden's number, they would have been able to attend to any noise complaints immediately and enforce the quiet period.

Regarding the group of young women, when a booking is made online, we have no way of knowing if it is a single-sex party. Our policy against single-sex parties is primarily to prevent large groups of people from gathering, which can sometimes lead to excessive noise and disruption. We apologize for any inconvenience this caused you and your family.

We also appreciate your feedback about the facilities block. The size of our toilet block is the required size for the number of pitches we have, as required by Visit Scotland and the AA. However, in the future we will be looking to improve all our facilities.

We're glad that our location was convenient for you to attend the concert at Floors Castle. We hope you'll reconsider and give us another chance in the future. We're confident we can provide you with a more peaceful and enjoyable stay.
Kind Regards
Team Coldstream

Liked Great location, short walk to town and pubs, where food is available. Staff are exceptional. Park is neat and tidy. Really ebjoyed our stay and wouldnt hesitate to go back.

Disliked Toilets need a wee bit more maintenance as they always seem to be wet.

Recommend to friends Visit again

From the manager: Thank you for taking the time to leave us a review. We're so glad to hear that you enjoyed our great location and found our staff exceptional. It's wonderful that you had a great stay and would not hesitate to come back.

We also appreciate your feedback regarding the toilets. We're sorry to hear they weren't up to our usual standards during your visit. We have passed on your comments to our accommodation team to ensure this is addressed.

We look forward to welcoming you back again soon!

Kind Regards
Team Coldstream

Liked Everything about this site is above my expectations.

Disliked Nothing

Recommend to friends Visit again

From the manager: Thank you for the fantastic review! We're so glad to hear that we exceeded your expectations. We look forward to welcoming you back again soon.
Warmest Regards
Team Coldstream

Liked Nice facilities and large patch for the tent.

Recommend to friends Visit again

From the manager: Thanks for the great review! We're glad you enjoyed our facilities and found a nice spot for your tent. We hope to see you again soon!
Warm Regards
The Coldstream Team

Liked Easy to get to, easy to pitch, friendly staff on desk, plenty of water taps, clean modern site. Area and town mega.

Recommend to friends Visit again

From the manager: That's fantastic to hear! We're so glad you had such a positive experience with us.

It's great that you found the site easy to get to and that our team was friendly and helpful. We work hard to keep everything clean and modern, and it's wonderful to know you noticed.

We hope to see you again soon!

Kindest Regards
The Coldstream Team

Liked Lovely location not far from Coldstream and the river very easy to get go pitch’s plenty big enough

Disliked Could have done with more toilets but they have plans to make more

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From the manager: Thank you for taking the time to leave a review. We're glad you enjoyed our location and found the pitches to be a good size. We appreciate your feedback about the toilet facilities and will take this into consideration for future developments. We look forward to welcoming you back again!
Kind Regards
Team Coldstream