Sundrum Castle Holiday Park

A aimé : The staff, are all very friendly

N'a pas aimé: The food in the Tam O shanter was not very good bordering disgusting. The lasagna was cremated, and the chicken pasta was microwaved. This was my fourth choice as the other 3 they didn't have. Waited over an hour with 2 grandkids, and even if they would eat their dinner, had to call a Chinese. The pitch was soaking and this was after 4 days without rain (I only live 15 miles away). I went on the chat to see if I could pitch my tent earlier than 2pm and was told I could for £15 2 hours earlier. This was so I could put the tent up without my grandkids running around. I wasn't using any facilities and was on my own but still had to pay £15 for 2hrs early. I then received two emails, one with my original booking to say I could check-in at 1pm and then another to confirm my change to 12pm

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Réponse du gestionnaire : Hi John, thanks for taking the time to leave your review. While we're pleased you found the team to be friendly, we are sorry to hear you are disappointed with the food quality & options in our restaurant. All food is freshly made to order, so on rare occasions where we have missed the mark, we hope you were able to speak to one of our team in the restaurant to get this resolved. In relation to priority arrival, there is a small fee if you'd like to check-in before our standard check-in time. This is for guests who wish to guarantee an earlier check-in time of 12pm, rather than 2pm. I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

A aimé : The bar and food.

N'a pas aimé: Our pitch had been waterlogged therefore very muddy. The awning tent couldn't be used on the grass as there was too much of a slope. In the early hours of Thursday the toilet was required, only to find all of the toilet paper put down stuffing them and excrement left on top. The ladies was used. Early Friday morning again needed the toilet to find the whole floor area covered in mud and grass. Again used the ladies. Felt sorry for the cleaners. Site too far out from Ayr. All the advertised walks were found to be on private land. Surrounded and a bit intimidated by a large group of foreign types (one of whose young lads was seen running from the toilet incidents).

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Réponse du gestionnaire : Hi George, thanks for taking the time to leave your review. I'm sorry the conditions of your pitch were muddy; we appreciate this this can have an impact on our guests experience and hope you were able to raise any concerns with our dedicated team so that they could look to assist you with this. We're also sorry to hear you were kept awake by your neighbours, we do have a quiet policy on park that guests should be respectful of others and start to lower any noise after 11pm, so it's disappointing to hear that this wasn't your experience on this occasion. I do hope you were able to raise any concerns with our dedicated Guest Experience Team in Reception, so that they could look to try and resolve these issues during your time with us. ^AB

A aimé : Great camping area, close to play park and other facilities. Restaurant was good value and food was nice. Swimming was excellent. Good value!

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Réponse du gestionnaire : Hi, Thanks for the great review. Our team works hard to ensure all guests have an enjoyable experience, so we're delighted to hear we met your expectations. We look forward to hopefully welcoming you back in future. ^AB

A aimé : Good value, with swimming and entertainment passes included.

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Réponse du gestionnaire : Hi Fiona, thanks for taking the time to leave your review. We're pleased you enjoyed your recent stay at Sundrum Castle and hope to see you again soon! ^AB

A aimé : Park for the kids and the pool.

N'a pas aimé: Pitch was too close to the football pitch so our caravan was hit repeatedly with a football. Complained and they said in reception there was nothing they could do and they weren't liable for any damage. Men's toilet block was disgusting and dirty throughout. Children climbing on roof of toilet block. Overpriced in bar and shop. Been here a few times but seems to have gone downhill. Won't be back.

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Réponse du gestionnaire : Hi, Thanks for taking the time to submit your review. It's lovely to hear the children in your party enjoyed our facilities, from playing at the park to splashing in the swimming pool. I will share your comments regarding the location of your pitch and the facilities with our Touring Manager and ask that they investigate this further. It’s disappointing to hear you do not find our bar and restaurant reasonably priced. We always aim to provide something suitable for all budgets with ever changing offers and also stay competitive with the local area. I do hope this experience won't deter you from visiting one of our 65 Holiday Parks again in future. ^AB

A aimé : Had everything we needed, our children enjoyed playground, our pitch was straight next to it so we could see them from our caravan. It was very noisy as lots of playing children might bother people without children. At night, it was very peaceful. The bathroom was very clean.

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A aimé : It was very clean and child friendly, staff were very helpful as well

N'a pas aimé: It says it dog friendly but it was only for outside you couldn't take them inside for anything .

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A aimé : The location and amenities Family orientated activities Friendly staff Amazing pool facilities Clean facilities

N'a pas aimé: Too noisy very late at night There was loud music and loud talking up to 2 am on some days Service at the restaurant slow with app for ordering not working properly Paid for an electric pitch but no electricity was available

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A aimé : Love every bit of sundrum castle and camped twice within 7 weeks with the kids and family, also booking again before the colder weather comes in 😁

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A aimé : Absolutely fantastic staff Food excellent Entertainment excellent Very friendly environment Very clean site

N'a pas aimé: Prices at the bar Only one bar staff on Fri/sat night long wait for drinks Swimming all booked out but then no one turns kids miss out Wi-Fi rubbish unless u want to pay more

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