Atlantic Reach Resort

A aimé Swimming facilities were decent

N'a pas aimé Put us on a pitch (f12) right next to the slip and slide public car park and it was awful, had music blaring all day and random people walking past the tent constantly. Didn't feel good with two small kids and actually left a day early as a direct consequence of this

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Réponse du gestionnaire : Thank you for sharing your feedback. We’re truly sorry to hear about your experience and that your stay did not meet expectations. While we’re glad you enjoyed the swimming facilities, we regret the issues you encountered with your pitch allocation and surroundings. Your comments about the park’s upkeep and the location of pitch F12 are very valuable, and we’ll be reviewing this closely with our team to prevent similar experiences for future guests. We do hope you might consider giving us another chance so we can provide the relaxing and enjoyable stay you were looking for.

A aimé We arrived late and did not see much of the site, so we only used the toilet and shower facilities that were clean.
Would be great value for money staying on site had we used more of the facilities.

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Réponse du gestionnaire : Thank you for your review. We’re glad to hear that you found the toilet and shower facilities clean and appreciated the site’s location. We hope that on a future visit you’ll have the chance to explore more of our facilities and enjoy everything the site has to offer. We’d love to welcome you back soon!

A aimé Location, facilities, pitch, swimming pool. It was amazing

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Réponse du gestionnaire : Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the location, facilities, and swimming pool, and that your pitch met expectations. It’s fantastic to know your stay was amazing. We really appreciate your recommendation and look forward to welcoming you back again soon.

A aimé Nothing. We found this park to be very dirty and unloved. The chemical waste area was really bad, not even a water outlet. The waste bin area was dirty and even nappies over the floor. Toilet and shower, use your own. Swimming pool was the only nice thing.

N'a pas aimé Motorhome services area. Walking around just is very messy and dirty. This site is not well kept!

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Réponse du gestionnaire : Thank you for your feedback, Marcus. We’re very sorry your stay did not meet expectations, particularly regarding the motorhome services area and site cleanliness. Your comments are taken seriously, and we’ll review them to make improvements. We appreciate you highlighting the pool as a positive.

A aimé The facilities and the on-site pub were nice and the staff are very friendly

plenty of space for the pitch

The pizza in the leisure club was amazing too!!

15mins away from many beautiful beaches

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Réponse du gestionnaire : Thank you for your lovely feedback, Ken! We’re delighted to hear you enjoyed the facilities, on-site pub, and the pizza in the leisure club. It’s great that you appreciated the spacious pitches and our location near the beaches. We hope next time the weather will be just as perfect as the rest of your stay, and we look forward to welcoming you back!

A aimé Nothing

N'a pas aimé Bins over flowing and rats near by. Showers not fit for purpose. Outdoor and indoor pools filthy. Shop and reception shutting because a lot of people went home still August. Nice showers been locked up so cannot use. No lighting at chemical disposal. Arcades and pub run down. Waterlogged pitches.

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Réponse du gestionnaire : Thank you for taking the time to share your experience, Cathy. We’re very sorry to hear that your stay did not meet expectations and that you encountered issues with cleanliness, facilities, and site maintenance. Your feedback is taken very seriously, and we will be reviewing all areas you mentioned to make improvements for future guests. We sincerely apologize for the inconvenience you experienced.

A aimé Showers clean

N'a pas aimé Very rundown pub overpriced could hardly get into anything try to book swimming constantly full

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Réponse du gestionnaire : Thank you for your feedback, Emma-Jane. We’re glad you found the showers clean. We appreciate your comments about the pub and busy swimming facilities and will review them to improve the experience for future guests. We hope to welcome you back in the future.

A aimé Lovely quiet site, loved the slip and slide onsite, toilets cleaned regularly and to good standard. Onsite pub quite expensive but good quality and portions. Likes the inside pool shame the plunge tubs not in use in the spa.

N'a pas aimé Showers could do with upgrading, we got the key for the family bathroom but people able to open the door with their keys.

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Réponse du gestionnaire : Thank you for taking the time to share your experience, Michaela. We’re delighted to hear that you enjoyed the location, slip and slide, and swimming facilities, and that the cleanliness of our toilets met your expectations. We appreciate your feedback regarding the showers and the family bathroom access and will are reviewing this to improve our guests’ experience. We hope to welcome you and your family back for another stay soon!

A aimé slip and slide and inflatables on site was the only good thing about this campsite.

N'a pas aimé Worst campsite we’ve ever stayed on, and we’ve stayed on alot over the last 10 years. Please save your money and avoid, unless you like wasting money on holidays!

Initially booked this campsite due to the outdoor and indoor pool. We’ve stayed at Monkey Tree and Hendra prior to this and wanted to give this campsite a go, especially with the slip and slide on site too. First of all check in is so late, 3pm. So the pitch is sat empty for 4 hours before you can get on, day wasted. The indoor pool was fully booked for the first few days so we booked the outdoor pool. Walked down to it and it was absolutely vile! Bugs, wrappers and debris lingering, no filters running and looks green! Nobody was swimming in it and we could see why, we turned straight back around. Everything is run down. Booked on to the indoor pool, no changing rooms and an older male walked straight in ( accidentally due to no doors from the swimming pool! ) on my 12 year old daughter getting changed. We had to get changed in the dingey toilet next to it to ensure it wouldn’t happen again. I found this utterly disgusting. Indoor swimming pool is dull, dated and dirty. The amount of hairs that I had wrapped around my fingers during a 20 minute swim is vile. Sauna room was the only good thing about the leisure club.
Toilets/showers are beyond horrific, I have never had a shower in a campsite and felt dirtier after than before I went in. The ick from the shower curtain touching you is traumatic. The shower drain blocks and you’re stood in 3” of mucky water, I had to shower with crocs on! There is a newer shower block which we found half way through. however Atlantic reach locked these up on the 1st September when half of the campsite left so I only got to enjoy one clean shower for the whole stay. Never ever stayed anywhere where they lock up showers and toilets! Especially not the ones that are fit for purpose. Shows exactly what kind of campsite they are running and how much they care about the families spending money with them. They know exactly which showers are maintained and which aren’t.
They also don’t open reception or the shop after August 31st, school holidays still bare in mind. Nipped over 3 times on Monday 1st September for milk, not a sole in sight. Rung up to ask when it was opening and the staff let us know it’s closed now until Friday! No notification of this in person, or online. So be warned if you’re in a motor home with an awning and don’t have a car to drive to the shop. It’s a long bus drive for milk! The shop accommodates the slip and slide, doesn’t sell much really other than quick snacks and drinks, nothing you can cook. Rats behind the bins on Fistral field, next to our pitch. Had to ring for the bins to be emptied as they were overflowing. No lights at the chemical disposal area so absolutely not fit for purpose emptying on an evening. Pitch was waterlogged after rain, whole awning floor was drenched. Nothing is looked after at all, it’s such a run down, grimey campsite.
Couldn’t get out of the main gates on Monday 1st either, had to drive all the way around the campsite as the barriers were down. Obviously due to no staff on. Please avoid Atlantic reach if you want a nice holiday, we ended up spending over £100 booking hendra for 2 days swimming so we had clean facilities, on top of paying over £300 for this campsite which was mainly booked for the purpose of swimming. We really wish we would have read the reviews on here prior to booking, so hopefully we can save other families some money. The slip and slide is the only things good about this campsite, and worth its money, but that can be done on a day trip!

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Réponse du gestionnaire : Thank you for sharing your feedback, Chloe. We’re very sorry your stay did not meet expectations and that you encountered multiple issues with cleanliness, facilities, and accessibility. Your comments are taken seriously, and we will be reviewing them carefully to make improvements. We appreciate you highlighting both the positives and areas for improvement.

A aimé Good location to travel to beaches and other resort e.g Hendra Holiday Park

N'a pas aimé Staff seemed that did not want us there only our money
Dirty pool no changing cubicles

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Réponse du gestionnaire : Thank you for sharing your feedback, Ileana. We’re glad you appreciated our location and its proximity to beaches and local resorts. We’re very sorry to hear about the issues you experienced with the pool and staff. Your comments are important, and we’ll be reviewing them to improve both our facilities and guest experience. We hope you might consider giving us another chance in the future.