Riverview Caravan Park

A aimé Really enjoyed our weekend here. Lovely campsite. Everyone was very friendly. Will definitely be coming again. Only downside we had was there was no hot water in the showers

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Réponse du gestionnaire : Hi guys thanks for the lovely review hope to see you again very soon

I was just saying out bioler broke down on the Saturday night . Dave the plumber came out that evening (why dose these things happen over the week end )

We could not get the part untill Monday morning so we very sorry

The boiler was fixed and is running well on the Monday morning


I sorry I did not see you before left but

On me (free week end ) if you would like to return
Phil
Park manager

A aimé Friendly staff and the clubhouse was good.

N'a pas aimé No hot water in the toilet block. I spoke to a member of staff a few times and all he said was it’s out of my hands.
A lady who was on the next pitch to us said it’s an on going problem, she had no hot water in May.

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Réponse du gestionnaire : Thank you so much for your review
We act and put thing correct were we can

Your totally correct about the water

Saturday evening we lost our hot water boiler ( why dose it always happen on the week end ) ! Our Plummer attended but unfortunately could not get the part untill Monday morning . And on Monday the boiler was fixed

I am sorry I missed you before you left
If you would like to contact me

And we would like to give you a free week end

Phil
Park manager

A aimé Great

N'a pas aimé Nothing

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A aimé do enjoy this place, a place we do regularly visit
Clean site
Phill was lovely and site maintenance guy was also very helpful, helped to get tourer on pitch due to it been busy but was no bother to him at all
Kids loved the pool (didn’t want to get out)
Bar also a good price
Genuinely enjoyed the 3 days their apart from a small minor issue with some regulars on site

N'a pas aimé Not much choice on the restaurant menu especially with picky children, found it disappointing that they was charging £10 for frozen pizzas with only 1 option to choose from
(Ordered take out resulting in 2 caravan owners been very rude towards us stating it was pointless them having a restaurant on site when people are bringing food on site yet we already checked to make sure it was fine with phill)

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Réponse du gestionnaire : Hi Chloe
Thank for returning to riverview you guys are great

I have called a meeting with kitchen
There are not my staff and we give them the kitchen to service our residence and campers

And I have no words why 2 residence would do such a thing
I very sorry and I will put it right

Please contact me personally
And from riverview I can offer you a free week end
Phil

A aimé Location and good pitch, helpful staff even lent us a longer hook up cable nothing to much trouble it seemed , level pitch too

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A aimé Everything, welcoming, friendly, nothing to much trouble. The pods are cosy,the beds are comfy ,decent chairs ,a fridge,microwave, kettle, toaster etc. It's a little sun trap,everyone is friendly and the theirs things to keep the children amused and all less than £30 a night ,what more do you want . We are definitely returning with our family . A big thanks to Harry and Phill who run the place . Keep it up.

N'a pas aimé Nothing

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A aimé Phill is excellent - really friendly and the POD’ s are great value for money .

Lovely site and really close to the river for fishing .

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A aimé Everything was spot on 10 /10 for a small campsite stayed a week and used all facilities pool. Clubhouse etc all great

N'a pas aimé None

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A aimé Very friendly staff and locals. We've added 2 nights extra on our stay its been that good. Bar prices very reasonable and the food in the restaurant is very very nice. Indoor pool which the daughter has never been out of! Right on the edge of a river so a nice walk with the dog is easy. Added bonus of jet planes flying over now and then. Phill the owner is very friendly and helpful and will pop around and see you once you have arrived then leave you to get on with it unless you need help then you can easily contact him. Even the Sunderland supporter who runs the bar is a top fella!! 🤣🤣. Thanks so much for welcoming us, we will definitely be back.

N'a pas aimé None

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A aimé The pod had everything you need, comfortable and enough space for 1 adult 1 teen and a dog, the bed was easy to put up and take down having a fridge was great when it was warm.

The chairs on the deck are a good touch.


It is a well laid out site and although very very cold, the pool was a nice addition.

The gentleman who checked us in was very friendly and showed us to the pod. When we couldn't lock the door the person who showed up to help was lovely.

Being really close to RAF Coningsby was lovely and seeing the jets completing their maneuvers during the day and night was a treat.

There is a nice walk down the Riverside although not too much along there.

N'a pas aimé When we arrived pue pod was not clean, rhe rubbish bin was full of someon elses rubbish, the floor had not been swept, thwre was dirty water in the kettle and the surfaces were grubby. We had pue camping cleaning stuff with us so cleaned the pod thoroughly purselves when we couldn't see anyone.

There was only 1 shower functional in the womens facilities as the other had had the door pulled off before our stay. ( this is noted on earlier reviews too)

The washing up area needs some attention, it leaks all over your feet and then backs up with floating food.

The shop was not open, it looked like it was being sorted out while we were there.

Pods need a little bit of TLC -our kettle was cracked and sharp on the handle (we had our own.from.camping in the car so used that instead) and there was a number of.missing poles from the decking fence part ( we found a bit of wood to try to bridge one of the gaps for our dog) plus some rotten areas on the deck.

We had a bit of a mixed experience with staff.Our experience was spoilt a little by the attitude of the barmaid and a coulpe of others on our first night ( mon).

We went into the bar because it said it opened at 4, we went in around 7/7.30, there were a few what seemed like locals or regulars, we initially asked for help as we couldn't lock our pod, we were TOLD, not in here, to check reception ( we said we had no-one was there) or ring the number on the door ( we said we tried) she went out for a Min or so, came back and said - I don't know where he is, I can't ring, ring this number and go back to the pod' We did and.eventually a lovely man came to help.

We thought not much more about it until we went into the bar and tried to order food, we were told VERY RUDELY by the barmaid that ' food isn't my job I don't know what's on' and then ' it's cash only for food ' ( it didn't say that anywhere we could see so wetent prepared), we were then abruptly asked what I want to drink.

The barmaid was sullen and rude the whole time we were there, she genuinely looked like she didn't want to be there, not even a single smile the whole time and on her phone. WE eventually spoke to someone else who allowed us to.order food, he was lovely, it took a while and we got our meals ( food was OK but not great) at around 8.30pm, the whole time we were sat there the barmaid and one of the ( very sweary locals - young lad blue jumper ) were talking extremely loudly about how the bar was closing at 9pm. Over and over again, we felt really uncomfortable, they were clearly talking loudly knowing we were in earshot. . The same lad was aggressive when he was told only staff were allowed in the kitchen ( his reply was expletive filled and along the lines of some people think they are more important than they are ) this experience spoilt the bar for us and we only returned once more to play pool in the back room but didn't not go in the main bar, which we would normally have popped into each night.

It's a shame as it could really be special. We would love to stay again with a better all around experience.

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Réponse du gestionnaire : Hello I very sorry for your experience it's not the norm for riverview as you see by our other reviews

But that's no excuse it was me Phil who showed you to the pod and again no excuse if your pod was not cleaned correctly it's very unusual as our cleaners are amazing all I can think is I checked you in to a pod that was on the list of being cleaned

My bad

The pub well I will bring this to the attention of the tents as they lease the pub from our selves but again we all.part of the same team

May I offer you a free week end

We have new bar maids
New showers
Rubbish is collected on a Tuesday morning

We a fantastic new Cheff

All in the month of august

My I send you humble apology
Offer a free week end

Thanks
Phil