Nice pitch not to far from hook up water and toilet block

Very steep sites and roads, very little toilet paper in toilets. Hole site very tired very small park one park closed, crazy golf very tired. Wi-Fi difficult to access shop poorly stocked no bread or milk

I want to be completely fair reviewing this place as I feel it only fair to both the park, and to families who are looking to stay.

We camp often, and I think the park overall is brilliant, but would welcome a little love is places.

We understand the lady who takes calls and welcomes guests was on her own in the lead up to our stay, but she was extremely friendly when we arrived and is doing an amazing job. I tried calling many times to enquire as to whether we could get adjoining pitches for us and friends but no answer. However, when we arrived they had read the notes left with Park Holidays (phone diverts through when no answer at Stowford) and organised this so we couldn’t be happier. With the phones, the lady needs support - the site is very large, and many guests are regularly in reception, so clearly not her fault at all. She was lovely.

The things we liked:

Flat pitch (for us)
Cost - very reasonable for the stay
Excellent showers (good pressure/heat)
Clean toilet block
New menu
All meals we had at the pub were great
Size of shower/toilet blocks - never had to wait
Friendly and accommodating staff
Entertainment
Site map has excellent detail
Dog park and sport field

Overall, the site is really good. I heard some guests discussing frustrations which I personally disagree with… things like the phone not getting answered, which as stated is likely if you are on your own through no fault of your own. I understand the frustration, but this needs to be directed at the operators - not reception. Others mentioned the toilet blocks aren’t cleaned regularly enough - again, I disagree in that I always found them as clean as a reasonable person would expect - you can’t have a toilet/shower attendant in there 24/7 cleaning every blade of grass from the floor etc. and they provided a floor blade to use post shower which I think all should use out of courtesy.

I don’t like the word disliked - we didn’t ‘dislike’ anything - however, there are some elements to the site that I feel Park Holidays as a chain could very simply rectify, and feel they should consider if they wished to make it a truly excellent offering:

1) Look at ways to support the existing staff to ensure service is provided to its highest potential
2) A deep clean of the toilet blocks more often - purely because the extractor fan had a lot of dust stuck to the wood around it which was falling off and onto the sinks
3) Arcades need attention - we went twice in 5 days and neither change machines had change, several machines weren’t operating fully, and as a family campsite, this, for children, is (in our opinion) quite important
4) Shop needs attention - stock levels of ‘necessities’ needs to improve and it needs modernisation
5) Look (if possible) to open the Fish & Chip shop everyday - several couples we spoke to mentioned this

None of the above affected our stay - we would definitely stay again - we understand finances don’t grow on trees, but some of the above aren’t ’bank-breakers’, others I feel would benefit the park hugely.

Ver clean, well organised. Campsite with lots of facilities. Clean and plentiful toilets and showers

The food in the pub was overpriced a poor quality. VERY small portions of curry and rice

Brilliant location, huge site, brilliant facilities and lay out. Really family orientated.

We will definitely be back!

The pool was too cold, my son who usually loves swimming found it too cold and had to get out.

Lack of toilet paper in lots of the toilets

Friendly and very helpful staff. Nice site.

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Nothing in the shop. A couple of bottles of alcohol so you spend your money in the over priced bar

Turned up to find someone on our pitch. Went to reception and the lady said she had no solution for us. She got aggressive and asked everyone to leave as she didn’t get paid enough to resolve the problem. Manager ended putting us up with the residents. Bank holiday Sunday pool closed due to no chlorine.

Size of pitch.

Cleanliness, I felt the bathrooms were a disgrace. No lighting, a lot of time without hot water, not cleaned enough. When I went to reception regarding this, i was told to go to another toilet block. I am disabled and had specifically asked for my pitch to be close to the toilets. This didn't happen. The shop has gone downhill since myself and my husband came here 2 years ago. The prices have gone up. Constantly being asked about wanting to rent/buy static caravan. This campsite has lost its friendly feel which is a great shame. I wouldn't recommend this site and won't be returning.

Family friendly, dog friendly and extremely clean showers, toilets.

Showers were nice and hot.

Dog walking areas with bins.

A separate area with swings for kids to play safely away from cars.

Can't comment on the WiFi facilities, I never tried them.

Prefer better signage to tent pitch up area.

Quiet and peaceful
Good shop, well priced and stocked
Lovely pitch (need longer water and waste pipe to reach tap and drain)
The grounds were well maintained
Nice bar area and outside seating
Friendly staff

Felt there wasn't much to do on site with children during the day
Crazy golf needs updating
Pitch and putt could have been so much better
Pool overpriced and outdated.
Arcade area very dated
Toilets and shower blocks require some modernising (a good few with out lights and locks)
Paid £15 for WiFi but was very hit and miss
Nothing in walking distance and the towns around the area are very run down.

the only criticism is we paid for WiFi access for 4 days and couldn't access it therefore would be good to have a refund £14.00 I believe my husband paid

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