The Old Post Office Campsite

A aimé The first campsite I’ve been to that has WiFi and it worked really well

N'a pas aimé We had booked 2 pitches and when one of our pitches arrived they got told they had to wait for the other pitch as the lady stated I’m not repeating myself on rules. She was very rude and also claimed there car hadn’t been booked in and wasn’t room for it. When I later arrived and showed booking this was sorted eventually as hadn’t been booked. My mum then asked if she could use the toilet and the lady stated the code however the code didn’t work as it was raining and the rain kept landing and pressing the wrong buttons therefore she was unable to the toilets. The code on toilets continued to be a problem all weekend as it kept saying unauthorised before you could even put code in. Thirdly the showers you had to pay for which wasn’t stated they were extra on our booking we had already paid £89 per pitch per night therefore to have to pay more for facilities isn’t great.

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Réponse du gestionnaire : Thank you for your review,

I feel that I must highlight a few of your points, as they are very misleading and inaccurate.

You arrived on your day of arrival within 4 minutes of each other, yes i have checked the cctv, a car arrived first and as i do with all my customers i go out to greet them, at this point there was only a gentleman in the car as the lady had already got out and wondered in the direction of the toilets. I welcomed him and asked him for the name of the booking, while talking to the gentleman the women then tipped back up and asked “whats the code to the toilets” of which i informed her of the code, she then disappeared again, my conversation was solely with the gentleman of the booking, there was no hello, no thank you, or no please from the women, just what's the code to the toilets, after my conversation with the gentleman, the women of the booking appeared back at the car and sat in the car for the entire time, the women did not speak or inform me that she could not get in the toilets or that she had trouble with the locks, neither did anyone else throughout the entire stay. Therefore to my knowledge everything was ok. I was not rude at all throughout my conversation so to say this quite frankly is a bit of a shock. Our staff are onsite daily to help with customers needs, at any point throughout your stay if you were struggling with anything, had you spoken to a member of staff they would have been more than happy to help.

I was confused with the booking as you had booked two touring pitches and a car arrived on its own, i was informed by the gentleman that arrived in the car that a campervan and touring caravan were on their way, I mentioned to the gentleman that he may have to pay for an extra car if there is a car towing a caravan and a campervan, but not to worry we can sort it out when your family arrive, i did not say anything about not having room for a car, the sight was half empty over your stay, i asked how far behind his family were and he said a couple of minutes of which i asked would you like me to give you a site layout now or wait for your family as it was pouring with rain, he said he would wait as you were only a couple of minutes away, ( a sight layout is not a set of rules) 4 minutes later you arrived so i then went back out to greet you all.
You arrived with a campervan towing a caravan, immediately I apologised for the confusion and informed you that there would be no extra charge, you did not show me your booking confirmation at any point throughout this conversation. After this conversation I then took 3 of you through the site layout so you would know where everything is.

Yes you are correct Showers are an extra cost however it clearly states this on all our booking platforms.

You did not pay £89.00 per pitch per night, you paid £38.50 per pitch per night, this was for 2 adults electric hookup, and £2 for your dogs of which you had 3.

I'm sorry that you did not enjoy your stay, resulting in this review, and we wish you the best of luck for all your future camping trips.

A aimé Nothing

N'a pas aimé Journey(no help and advice re best route in)
No basic goods available (nearest shop miles away)
No lights in ladies and the toilet blocks were from the 80’s
Stung for a caravan awning “EXTRAS”apparently
Cost was top end site fees….need to rethink its no where near top end

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Réponse du gestionnaire : Thank you Mr Morgan for leaving not one but 2 reviews as you promised.

I would just like to highlight a few points on your reviews.

On our booking platforms it has all the information you need to know about the site. If you had read the information when making your booking you will have seen that under site info and maps it does indeed tell you what routes to avoid and the best road to come in on. We did not receive a phone call or email requesting further information.

It also tells you what we do and don't have onsite and a shop is something we do not have. The nearest shop is approximately 4 miles away.

I can only apologise for the ladies toilet lights, during your stay they had tripped one evening, due to wind and heavy rain however the problem was rectified immediately, unfortunately occasionally problems do occur.

Extras... you will have seen the extras tab when making your booking that is how you managed to add your dog to the booking, you were also asked by a member of staff on your arrival if you had any other extras and you had said you had an awning and you were unsure whether you were going to put it up, you were informed then that there is an extra cost for awnings of which your reply was i wont bother putting it up then, however you did put it up so therefore you were charged for it. You expressed your unhappiness quite clearly the following morning, i was shocked in the manner in which you spoke to me which then lead to me sending you an email expressing the fact and attaching screenshots of the extras tab showing awnings and where to book the extras on pitchup, hopefully this would clear things up, I did not appreciate being spoken to in the manner in which you did and you are very lucky that i did not ask you to leave the site. I would have been more than happy to explain everything to you face to face had I managed to get a word in.

I am actually quite amazed that you found the cleanliness to be 2 stars, in the years that I have worked here. That is something we are always commended on.

I wish you the best of luck with all your future camping trips and my advice would be to make sure you read all the information before booking.

A aimé Location was excellent right beside the river,pub over bridge.
Well managed and maintained, showers and toilets clean.
Gemma and Marcus very welcoming and helpful,lovely stay

N'a pas aimé Extra charges for showers!!!
If the showers were top notch eg power showers ,modern etc happy to pay,however 50p for 10mins for a lady washing hair ,with poor pressure ,stressful and shower 1 seems to run down quicker,they go from freezing to hot by time you got temperature right your against the clock.
Wi-fi is very patchy ,TV freezes all the time

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Réponse du gestionnaire : Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post office campsite, we will take on board your points regarding the showers to see how we can improve in the future.

We look forward to welcoming you back for another great stay.

A aimé Brilliant touring site.
Very friendly and helpful staff.
Facilities very clean and tidy in all weathers.
Just thd right place for walking and hiking and there's a pub 3 minutes walk away that does a brilliant Sunday dinner and a fantastic steak pie.
Had a very good stay.

N'a pas aimé Tight parking for a novice like me with a large caravan, as my motor mover was not working.

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Réponse du gestionnaire : Thank you for your lovely review!

We are glad to hear you had a great stay at The Old Post Office Campsite and we look forward to welcoming you back in the near future for another great stay. :-)

A aimé Well kept site and nice setting next to the river. Bridge inn good for food

N'a pas aimé Given a pitch next to a tent that had to pitch on the grass between the hard standings making it very close to us not ideal when the site was not full and there where other pitches available

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Réponse du gestionnaire : Thank you for taking the time to write a review,

We are glad to hear that you enjoyed the site.

We do encourage customers to speak to a member of staff whilst on site if they have any problems during their stay, this way they can be dealt with immediately, all the staff are approachable and friendly and if they can help they will, if you were unhappy that a tent was pitched next to your motorhome and had you spoken to a member of staff they would of gladly helped, or potentially moved you providing that your motorhome would have fitted in any of the other pitches that were available at the time of your booking. as per our booking platforms the 3 motorhome pitches are the only pitch types that we allow small tents on.

A aimé Lovely camp ,clean , friendly staff , very helpful full

N'a pas aimé No shop , could do with a little shop , bread milk, eggs , tea coffee , would off been great

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Réponse du gestionnaire : Thank you for your lovely review!

We are glad to hear you enjoyed your stay while visiting The Old Post Office Campsite, we will take on board your comment regarding a shop on site to see how we can improve in the future.

We look forward to welcoming you back again soon for another great stay.

A aimé Toilets and showers kept clean nice stream for the kids to play in and washing up facilities

N'a pas aimé Booked a pitch for my twin axle caravan, all dimensions of my caravan were added when booking. Upon my arrival we were allocated pitch 1 this was supposed to be a super pitch. My caravan is 7.9m long and the pitch was 8m. This left little to no space to manoeuvre my caravan into the space as large rocks are forming the edges also the power point is on the edge of the pitch. I must add I had to parallel park my caravan into this space. If I had not had a motor mover and the ability to lift the caravan while my son operated the motor mover we would have not got it in there. I stood looking at the pitch and the manager came over and ask me if I was wondering where to put my car. My reply was I’m wondering how I’m going to get my caravan onto the pitch, my caravan is 7.9m and that’s what the pitch is he said “I know but but we have no control of what pitch is allocated when booking it is done by the booking platform “. There was also no space for our car. This was the worst pitch I have ever stayed on and it should not be used for large caravans. Also to my disappointment we did arrive 40mins early, but we had 8hour drive to get there so timing was a bit off our end. We asked if we could park up for a bit as we were early and the answer was no. The site was not busy at the time we arrived so can’t see why this would be a problem. The roads were very tight getting there and now I had to turn the caravan around on site and head back out to find a place to wait this was not easy. It’s a real shame they were not more accommodating as this would be a great location for us to visit every year for our mountain biking. Wi fi was very poor. Booked the holiday a few months back and our circumstances changed and we weren’t bringing our dog so I rang a week before to ask for a refund and was told sorry they cannot refund within 21 days. We set up an awning to the side of the caravan and was told we had to pay £36 for the 6 night stay but we left a day early. We complained of overall experience and got £6 off. Will not be visiting this site again

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Réponse du gestionnaire : Thank you for taking the time to write a review.

I am so sorry but we were unaware of all these problems you were having until the day of your departure, 5 days you were on site for and none of this was brought to our attention until you sent me an email the morning after you had left the site, staff are on site daily and if you had brought any of this to our attention they may have been able to help, i will however explain it again.

You were allocated the last super pitch that was available at the time of your booking and yes our systems auto allocate pitch numbers, you didn't request any special requirements and you had not booked an awning, our pitches state the size of them on all our booking platforms so surely knowing that your vehicle is 7.9m and knowing the pitch is 8m you would have known that booking this pitch that it would be quite tight. The large rocks are not surrounding the gravel area in which your motorhome is parked, They are on the grassed area surrounding the pitch nowhere near where the motorhome is parked. There were no other pitches available at the time of your arrival. and there was also no request from you to move.

Our check in time is 1pm it is clearly stated on all our booking platforms, we have a 2 hour turn around in between departures and arrivals, and have a lot to do in that time especially if the site is busy, our departure time is 11.00am and you arrived at 11.30, if customers have not left in time it has a knock on effect, it is the same if you were booking a hotel or a cottage they would not let you check in before the arrival time, it is no different on a campsite, hence it is on all our booking platforms, you were blocking the entrance/exit to the site and we still had caravans leaving.

Im sorry but i did not receive a phone call a week before your booking to say you weren't bringing your dogs, we did not know this until your arrival day, however as per our terms and conditions that are clearly stated on all our booking platforms, bookings cannot be amended within the 21 day window and no refunds are given, this is also clearly stated on your booking confirmation that you received, on our booking platform it also states any amendments outside the 21 day window and cancellations are a £15 admin fee so for the £10 that you paid for your dog having cancelled this you would have only lost out.

The awning that you did not book, it is an extra on all our booking platforms the same extras tab that you booked your dogs on, it is £6 per night for an awning, so yes you were charged for your awning, minus the day that you left early as you had sent an email requesting a breakdown. We were unaware of your early departure until i received an email hours after your departure, that was the first time out of your 5 days that we received any complaint.

It was your decision to only stay 5 out of the 6 nights of your booking, again our terms and conditions state that no refunds are given for early departures.

I hope this has cleared a few things up for you and we wish you all the best for your future camping trips

A aimé Quiet, clean site located on the banks of a river. Pitches well spaced and well presented. Dog friendly with walks within walking distance of site. A good pub and cafe (both with food) within easy walking distance of site.

N'a pas aimé Showers, toilets and and washing facilities are adequate. However in gents, only 1 urinal positioned immediately next to wash basins of which there are only 2. There are 2 showers which require additional payment (coins).
While we were there the bins were full with a notice requesting for rubbish to be taken away - not great.

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Réponse du gestionnaire : Thank you for taking the time to write a review.

We are glad to hear you enjoyed your stay.

I thought i would highlight a few of your dislikes, as you will have been informed on your arrival the showers being free was short term, the old coin machines were stopping the showers from working, so we had to disconnect them so that you had showers, they were always going to be replaced, so the free showers on your arrival was a bonus, yes they are different coin machines from the women's as they are now obsolete, however we have plenty of the coins required in the office of which we provided.

The bins are for general household waste, and recycling and have clear signs on them saying what not to put in them, due to this being ignored they were over filled and contaminated the bin men will not empty contaminated bins. TV,s ,Camping equipment ,from tents to blow up beds, electrical items, umbrellas, gas canisters, all sorts, were dumped in the bins, it is made clear on arrival that these items are to be taken home and disposed of, full Bin bags were being dumped on the floor in the surrounding area which then had a knock on effect, and customers and passers by were just following suit, we do not have the capacity to get rid of all these items. so yes unfortunately we had to close the bin area for two days, so that staff could sort through them allowing them to be emptied, of which they were on the morning of your departure.

I hope these things did not affect your holiday too much and we look forward to welcoming you back again in the near future.

A aimé Very clean and well kept campsite. Some of the pitches are a good size and some closer together. The river is very nice. Lovely countryside walks just behind the pub which is next-door. Also, some more challenging hikes within walking distance. I didn’t find an easy way to dump Gray or fill my water because the faucet wasn’t near me. Good black dump.

N'a pas aimé This is a great place for families. For me it was a little too close to my neighbors and a little too much activity. Lots of kids playing dogs playing. If you’re camped on the river, you’ll have people going through the site to get down to the water. It’s lovely for community and fun, but not peace and solitude.

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Réponse du gestionnaire : Thank you for taking the time to write a review.

We are glad to hear you enjoyed your stay at The Old Post office campsite.

And we look forward to welcoming you back in the near future.

A aimé Love this site.

N'a pas aimé Plot 1 not great for a 8 m motorhome

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Réponse du gestionnaire : Thank you for your lovely review!

We look forward to welcoming you back in the near future for another great stay.