A aimé Nothing

N'a pas aimé Journey(no help and advice re best route in) No basic goods available (nearest shop miles away) No lights in ladies and the toilet blocks were from the 80’s Stung for a caravan awning “EXTRAS”apparently Cost was top end site fees….need to rethink its no where near top end

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Réponse du gestionnaire : Thank you Mr Morgan for leaving not one but 2 reviews as you promised. I would just like to highlight a few points on your reviews. On our booking platforms it has all the information you need to know about the site. If you had read the information when making your booking you will have seen that under site info and maps it does indeed tell you what routes to avoid and the best road to come in on. We did not receive a phone call or email requesting further information. It also tells you what we do and don't have onsite and a shop is something we do not have. The nearest shop is approximately 4 miles away. I can only apologise for the ladies toilet lights, during your stay they had tripped one evening, due to wind and heavy rain however the problem was rectified immediately, unfortunately occasionally problems do occur. Extras... you will have seen the extras tab when making your booking that is how you managed to add your dog to the booking, you were also asked by a member of staff on your arrival if you had any other extras and you had said you had an awning and you were unsure whether you were going to put it up, you were informed then that there is an extra cost for awnings of which your reply was i wont bother putting it up then, however you did put it up so therefore you were charged for it. You expressed your unhappiness quite clearly the following morning, i was shocked in the manner in which you spoke to me which then lead to me sending you an email expressing the fact and attaching screenshots of the extras tab showing awnings and where to book the extras on pitchup, hopefully this would clear things up, I did not appreciate being spoken to in the manner in which you did and you are very lucky that i did not ask you to leave the site. I would have been more than happy to explain everything to you face to face had I managed to get a word in. I am actually quite amazed that you found the cleanliness to be 2 stars, in the years that I have worked here. That is something we are always commended on. I wish you the best of luck with all your future camping trips and my advice would be to make sure you read all the information before booking.