Virginia Lake Caravan Park

A aimé We received a very warm welcome upon arrival. The site was very clean, as were the facilities (especially the family bathroom). The animals were a hit with our daughter and the fishing was also good fun.

N'a pas aimé The noise from the nearby kennels. It’d be great if customers were offered complimentary ear plugs upon arrival.

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A aimé Fishing and people met were lovely.

N'a pas aimé Granted you can't choose your neighbours but having a full kennels right next door with dogs allowed to bark all night until they finally get bored of barking is not the place for me or my family. The owners are friendly and reasonable and the fishing made up for what was an extremely stressful night. In future I will read the reviews more carefully.

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Réponse du gestionnaire : Thanks for your review. We are pleased that you enjoyed the fishing 🎣 and found people here lovely.
It’s a shame that since you gave us really great scores for: value for money, facilities and activities, customer service and child friendliness that you then decided to leave us a poor overall score.
Unfortunately even though we went above and beyond and tried our very hardest to make your stay with us great we were never going to be able to because:
1) You failed to arrive for the first night of your booking because it was raining 🌧️ at another campsite that you was staying at and you didn’t wish to pack up in the rain - hardy our fault and we are afraid that the weather is beyond our control. When you finally did arrive your booking was still honoured and you were still given a choice of pitch even though it was a busy bank holiday weekend.
2) You emailed us at 11.33pm at night and then complained that we didn’t respond to your email straight away - sorry but we don’t have dedicated office staff working at midnight. We do however, have staff on call and available 24 hours a day on site as you know when you spoke with them in person just after midnight to ask why we hadn’t replied to your email.
3) You complained of noise off site - lorries of gravel being tipped and dogs barking at past midnight and continuing all night. No other campers raised any issues when this report was checked with them the following morning. When staff checked the site during the night all was quiet and when site CCTV was reviewed the next day the sound recordings from the cameras clearly evidenced all sound - you speaking with staff, owls hooting, the occasional dog barking and cars driving by on the road. (In case of query CCTV recordings have been digitally saved).
4) You and your children decided to go fishing but wilfully chose to ignore the basic rules of our lake which are clearly signposted at both entrances. As a good will gesture we did not charge fishing fees for your children and even allowed you to break our normally strict rule on the compulsory use of unhooking mats or cradles to land fish by - letting you use a towel instead so as your children were not disappointed by being unable to fish.
Across the whole of the bank holiday weekend you was the only person who raised any issues and in hindsight when you failed to show for your first nights booking we should have cancelled the remainder of your stay and reallocated it to another customer which we would have been entitled to do.
If our site was as indeed as awful as you suggest why would you choose to spend a whole day fishing on site when you could have gone somewhere where else?
In all honesty we believe that your whole intention was to try and receive a totally free stay with us because money was constantly being mentioned by yourself and considering the fact that we did not make you pay for the night that you booked but did not arrive for, or for your children’s fishing you did in actual fact very nearly manage to obtain a completely free holiday.

A aimé Facilities are clean and tidy at all times.
Lovely couple to chat to, including spending time talking to our 2 boys.
Lots for the kids to explore - animals and park onsite. Our two loved walking round to the animals in the morning and going round saying night night to them before bed time.
Plenty of room to pitch our tent alongside our friends
A really lovely, friendly, quiet, clean and tidy campsite would recommend!

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Réponse du gestionnaire : We are so pleased that you enjoyed your stay 😊 Ollie and George were an absolute joy to have and we really do get so much pleasure seeing children having fun and enjoying the animals here - thank you for staying with us 😊

A aimé Friendly, approachable owners with lots of animals to look at on site, pitch where you want makes it more relaxed

N'a pas aimé Dogs barking off site maybe a kennels

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A aimé Very welcoming owners, nothing to much trouble. Everywhere was clean and tidy. Husband loved the fishing and was safe for grandson to play. The disabled shower was a bonus. Open all year round.

N'a pas aimé The noise from Kennels near by but got used to it. Don't follow car sat nav the phone was better

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A aimé Die Betreiberin ist super freundlich. Da Platz ruhig und sauber.

N'a pas aimé Die sanitären Einrichtungen benötigen ein kleines Upgrade. Sauberkeit ist ok. Wobei vieles auch einfach am Vordermann liegt.

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A aimé Booked a little last min weekend - we only live 40 mins but the min we got there felt like a million miles away. Great site, wonderful hosts very personable and a perfect little spot.

Clean facilities, has everything you could want and a small site which is well maintained and obviously a labour of love.

Fishing was good - hubby enjoyed his day with multiple catches.

Traveled with 2 adults, 1 x 18yro and 1x 13yro although lots of younger children having the best time.

All in all we will 100% be back

N'a pas aimé We had a bit of an issue with ants but keep things off the floor and in boxes and all is good - hosts can’t help the wildlife 🫣 just pre warning.

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A aimé Great space

N'a pas aimé Pitches could be a little clearer and more defined but understand some would change depending on tent/camper/motorhome

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A aimé Lovely family park

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A aimé Great friendly welcome. Facilities modern and really clean. The environment is really well look after, so relaxing. Love having all the animals about, Goats, Ponies to name a few and the 2 Donkeys. The fishing was brilliant, some big fish all in good condition.

N'a pas aimé Wish could have stayed longer :(

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