Waterfall Sanctuary

Camping and touring

On-site accommodation

Admission

• Admission is only permitted after registering at reception.

Dogs

• A valid vaccination certificate must accompany your dog.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.

General

• Bookings are nominative and non-transferable.

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.

General

• Bookings must not be for more than 14 consecutive nights.

Vehicles

• Commercial vehicles (vehicles used for work-related purposes, carrying goods or fare-paying passengers) and sign-written vehicles are not permitted on site.

General

• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.

Dogs

• Dogs must be kept on leads and supervised at all times.

General

• Entertainment and activities are available between 01/05 and 31/10.

Safety

• Firearms are not permitted.
• Fires, barbecues and/or firepits will not be permitted in dry, windy and/or hot weather conditions.
• Guests are advised to bring a good quality torch with them as parts of the site are unlit.

General

• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.

Taxes

• Local city/eco tax is included in the rate.

Changes to your holiday

• Modifications are subject to a US$20,00 (R334,90) fee.

Hired accommodation

• No naked flames are allowed inside the hired accommodation units.

Arrivals and departures

• No refunds/discounts for inclement weather, late arrivals or early departures.

Vehicles

• No vehicle movement between 10 p.m. and 7 a.m..
• Only one car is to be parked by the pitch. Extra vehicles must be parked in the designated area.

Safety

• Please do not touch or feed the animals.

General

• Please note that the toilet/shower facilities are unisex.
• Quiet hours must be respected between 10 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and boots must be closed quietly.

Reception

• Reception is open from 8 a.m. to 9 p.m. between 01/07 and 31/08 and between 01/05 and 31/10.

General

• Refunds within the indicated cancellation period are only possible if the site is able to relet your unit/pitch.
• The bar and/or restaurant is open between 01/05 et 31/10.

Vehicles

• The charging of electric vehicles is not permitted on site.

General

• The management reserves the right to deny access or terminate the stay of those guests whose behaviour is deemed unsuitable. No refunds will be offered.
• The sauna (and/or hammam) is open between 01/05 and 31/10.
• The site is not liable for any refund in the event of force majeure.

Arrivals and departures

• The site will send you further check-in information 1 day(s) before your arrival.

Admission

• Under 18s must be accompanied by their parents or legal guardians.

Vehicles

• Units longer than 15 metres are not allowed.

Visitors

• Visitors must leave the premises by 9 p.m..
• Visitors must register at reception and pay their fee.

Pitches

• You must follow the management directives when pitching your tent/unit and related equipment.