Spring Willows Caravan Park

Liked Great views, clean toilet block and additional portaloos to handle seasonal demand.

Lovely countryside to the rear with woods to explore! Great views across the plain towards Scarborough.

The staff were very friendly and helpful.

Disliked Unfortunately the site had suffered a fire in the facilities building leaving the pool and bar closed. They offered a refund but no reduction in fees if we attended. I think this was poor as we wanted to use the pool with our family.

It is branded as 5 star and luxury but it isn't. Don't get me wrong it's above average as campsites go but disappointing when compared against the advertised features.

Also lots of moaning about rules that aren't clearly sign posted e.g. a non standard no entry sign hidden in the trees.

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Liked The dog walking field was the best part.

Disliked Unfortunately our time here wasn't the most enjoyable. The facilities were very dirty each time myself and my family used them. Even though it says online that bbqs are allowed a very rude man came in his truck demanding we put it out. The facilities bar/restaurant were out of action and the children could not use the park because that was also closed and too far away from the camping field. We got pitched far too close to two other families which kept walking through our pitch. Really disappointing stay.

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Liked Great shower facilities and a washing machine and dryer

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Liked The swimming pool sauna and steam room were good
The staff were polite and friendly

Disliked The hot tub water needed cleaning as it was a murky yellow colour
The pitch was on quite steep slope so the motorhome didn’t feel very stable .
There was no water or electricity from 7pm until we left the following morning as there was a fire in the pool area ?? Nobody came around to see us about this to give any information
The pub and restaurant not open in a Monday and Tuesday

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Liked club house but unfortunatly closed due to fire 2/staff good

Disliked pitch on ridiculas slope neaded to buy wooden blocks
no dresinated pitch area children hitting car and van with balls
i have travelled from spain in 10 years visiting 5 sites each year
this is the worst site of them all

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Liked Remote
Nice dog walk
Nice bar
Showers decent

Disliked Touring - tent pitch very sloped so awning didn’t fit right. Some had to buy wood chocks.
There was a fire on site in main building which subsequently caused the site to have no water or electric. Nobody came up to the site to let people know what was going on so we waited until the following day with no water or elec no showers etc and again nobody came. A camper had been to the office and he got told it was ongoing and they will give refunds obviously. So we packed up and drove off. On passing the reception the staff were sat outside making note who left and apologising and saying send details and they’ll pay us back as we had been there just 2 nights. We have contacted them now 5 times and they have seen our correspondence but we have been ignored each time. This is not very professional. We went with our family hoping for a nice week but had upheaval of having to empty awning take it back down and re pack everything and the hassle of trying to find somewhere else to move to and repeat the whole farce again setting it up.

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Liked Swimming facilities

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Liked The shower / toilet facilities were clean / accessible. Use of pool included in price was good. Food was nice in the restaurant.

Disliked Touring pitches were very uneven - no flat ground to set up and no structure to the pitches. No family changing areas in the swimming pool changing rooms which made it difficult with a young baby. The park was not open until 10am and closed at 4pm - no good on the lighter summer nights when you have children wanting to play early evening. No wifi on the touring pitches, only available in the pub / reception area.

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Liked Friendly staff, dog walk area

Disliked Sloping pitch, bar/restaurant not open when advertised as is

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Liked Fantastic campsite! Was initially allocated a pitch with a huge divet in the ground which was completely unsuitable to set a tent up on, however, the lady on reception was so helpful and kindly let us pitch up slightly further along on a much more level pitch within 20 minutes of us arriving. Dog walking area was amazing, site was really well kept and in a lovely area. Views were gorgeous. Will 100% return!!

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