Nuna Urku

Camping and touring

Arrive:	9 a.m. - 5 p.m.
Depart by:	11 a.m.

On-site accommodation

Arrive:	9 a.m. - 5 p.m.
Depart by:	11 a.m.

Changes to your holiday

• Bookings cannot be amended within 3 day(s) of arrival.

Admission

• All guests spending the night at the park must present their ID at the reception desk and sign registration forms.
• Under 18s must be accompanied by their parents or legal guardians.
• Unsupervised minors must have a letter of authorization from their parents or legal guardian.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• Please pick any available site on arrival.
• The park will send you further check-in information 2 day(s) before your arrival.
• Units will be allocated on arrival.

Dogs

• Dogs must be kept on leashes and supervised at all times.
• Guide dogs are allowed on site free of charge.

Extras

• Facilities/activities including Canopy, Columpio doble giratorio, tiro al blanco, deslizador de montaña, cabalgatas are subject to extra charges payable on arrival.

General

• Bookings are nominative and non-transferable.
• Discount cards and gift vouchers cannot be applied to bookings made via Pitchup.com.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Please note that the toilet facilities are unisex.
• Public areas are non-smoking.
• Refunds within the indicated cancelation period are only possible if the park is able to relet your unit/site.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.
• There are no garbage cans onsite: all garbage will need to be taken home with you.
• This park has no on-site shower facilities.

Hired accommodation

• Guests must bring their own duvets, pillows, sheets and towels when staying in rental accommodation. You will not be allowed to stay if you do not bring these items.
• Hired accommodation: $50.00 damage/cleanliness/bracelet deposit is required on arrival and will be refunded on departure after inspection of your unit should no damage/losses be found.
• Hired accommodation: a $49.00 damage/cleanliness deposit hold is required prior to arrival and will be released within 24 hours of your departure date after inspection of your unit should no damage/losses be found. The damage deposit will automatically be pre-authorized in advance on the card used to make your booking.
• Your unit must be left clean and tidy; a fine of $30.00 will be charged for unclean units upon departure.

Occupancy

• No bachelor/bachelorette parties permitted via Pitchup.com.

Reception

• There is no reception building on-site: on arrival please contact the number provided on your booking confirmation.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Firepits are permitted but must be raised off the ground and attended by an adult at all times.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.

Sites

• Sites: a $20.00 deposit is required on arrival and will be refunded on departure when returning the gate badge/barrier pass/toilet keys.
• Units should not be left unoccupied unless previously agreed with the management. Please speak to reception when the need arises, a fee may be charged for unsupervised units.

Taxes

• Local city/eco tax is included in the rate.

Vehicles

• Continental touring caravans (caravans built with the passenger door on the right-hand side) are not permitted.
• No cars/motorcycles at the site. All cars must be parked in the designated area.
• The charging of electric vehicles is not permitted on site.
• Trailers, RV and Class B motorhomes with the passenger door built on the left-hand side are not permitted.
• Twin axle vehicles are not permitted on site.

Visitors

• Visitors must register at reception and pay their fee.