Outdoors@Hay

Camping and touring

On-site accommodation

Changes to your holiday

• Bookings cannot be amended within 14 day(s) of arrival.

Admission

• Admission is only permitted after registering at reception.
• At least one of the party members must be aged 25 or over.
• Under 18s must be accompanied by their parents or legal guardians.

Arrivals and departures

• Late arrivals must notify the park as soon as possible. Your booking will be held for 24 hours. After this period the management reserves the right to relet your unit.
• No refunds/discounts for inclement weather, late arrivals or early departures.
• The park will send you further check-in information 7 day(s) before your arrival.
• Units will be allocated on arrival.

Extras

• Facilities/activities including Outdoor Activities are subject to extra charges payable on arrival.
• Motorcycle(s) can be brought instead of the car(s) included.

General

• Bookings are nominative and non-transferable.
• In the event of a complaint, please speak to reception immediately. Complaints which are not brought to the management's attention during your stay cannot be dealt with once you have left the site.
• Public areas are non-smoking.
• Quiet hours must be respected between 11 p.m. and 8 a.m..
• Radio, music and TV players must be kept at a low volume. Car doors and trunks must be closed quietly.
• The bar is open between 06/01 and 08/31.
• The management reserves the right to deny access or terminate the stay of those guests whose behavior is deemed unsuitable. No refunds will be offered.
• The park is not liable for any refund in the event of force majeure.
• This is a quiet park: no music is allowed.

Occupancy

• Group bookings of 4 or more units (e.g. tent, caravan, RV or accommodation hire) traveling together are not permitted via Pitchup.com.
• Group bookings of 5 or more adults are not permitted (couples and immediate family members excepted).
• No bachelor/bachelorette parties permitted via Pitchup.com.
• Single-sex bookings of 5 or more people (couples and immediate family members excepted) are not permitted via Pitchup.com.
• The park caters for families (immediate members) and couples only - bookings from all other forms of groups are not accepted.

Reception

• Reception is open from 9 a.m. to 8:30 p.m. between 04/07 and 10/01.

Safety

• Barbecues are permitted but must be raised off the ground and attended by an adult at all times.
• Firearms are not permitted.
• Guests are advised to bring a good quality flashlight with them as parts of the park are unlit.
• If making a fire, the fuel, logs and coal have to be purchased on site.

Vehicles

• Units heavier than 2500 kgs are not allowed.

Visitors

• Visitors must leave the premises by 8:30 p.m..
• Visitors must register at reception and pay their fee.