Willow Valley Camping Park

Liked Spotlessly clean showers and toilets, had everything you could possibly need on a campsite, except no beer in the shop, very friendly site, will definitely come again

Disliked Slightly pricey compared to others but worth it

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Liked Facilities
Cleanliness
Friendly owners and staff
Quiet site in the main

Disliked Could do with an additional shower at peak times

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Liked Helpful friendly owners. Very dog friendly. Even has a proper dogwash point!
Spotless facilities.
Generous pitch.
Just a few minutes to Bude and all its amazing associated beaches.

Disliked Nothing

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From the manager: Thankyou for your lovely review. The team at Willow Valley are so proud of what our site has to offer and feedback really does make our day.

We are so pleased that you enjoyed your stay with us.

We hope to welcome you back again soon.
Thanks John and Becky

Liked We only stayed for 1 night,
Got nice message before our arrival that we are welcome on pitch number and receptionist wont be there on our arrival. Which we were okay with first.
Lots of water hoses outside of our pitch, didnt have to walk far for toilets/wash up area... They had loundry room. Clean toilets and showers. Borrow toys box was nice.

Disliked We found the holiday park very noisy from the busy road. Play park had only 4 swings (2 baby ones and 2 grown up ones) which our kids occupied for about 5minutes. Would be nice if there is something added so they can play for a bit longer.
We had message from receptionist she said if we have questions we can get in touch however would be nice if we get informations when reception will be opened or where we can find things like fridge in laundry room... we were missing instructions/map where is what in holiday park....
Water in shower was too hot - there is no cold mixer tap to make it cooler especially for kids. Showers very basic.

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From the manager: Thank you for taking the time to share your feedback. We're sorry to hear that your stay didn't quite meet your expectations.

We appreciate your comments regarding the road noise, we have planted over 900 trees within the last 18 months to try and reduce this the best we can and we understand how this may have impacted your family's experience. Thank you also for your suggestions about the play park. We value feedback like this and will certainly take it into consideration as we look at ways to improve our facilities for families.

We're sorry that the information provided on arrival wasn't as clear as it could have been. Your comments about reception opening times, the location of facilities such as the laundry room, fridge, could all be found on the notice board just outside of reception.

We would appreciate some further clarification regarding your comment about the showers being basic, these showers have recently been installed and have only had positive comments so far.

Thank you again for your feedback.

Liked Friendly staff
Great pitch

Disliked Nothing

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Liked Location, facilities

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Liked Site was clean and tidy, people were lovely.

Disliked Lack of facilities, had to drive out daily for most things. Lack of dog walking areas unless you're able to walk up a massive hill before getting to a field! We went here because we have a very anxious labrador and it claims to be a 'dogs on leads at all times' site, whilst there were signs stating this sadly, it was a constant, repeated issue with many disrespectful dog owners not bothering to tether their pets.

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From the manager: Thank you for taking the time to leave your feedback. We're sorry to hear that your stay didn't meet your expectations.

We appreciate your comments regarding the site's facilities. As a peaceful countryside holiday park, our on-site amenities are more limited, and many guests choose to explore the surrounding area. However, we understand this may not have been what you were looking for.

We're also sorry to hear that the available dog walking areas weren't suitable for your needs. We understand how important it is to have convenient spaces to exercise your dog, particularly when they are anxious. As the name suggests we are based in a valley so some of our land is ultimately on a hillside, we try where possible to ensure there are suitable facilities for all.

We sincerely apologise that other guests did not adhere to our "dogs must be kept on leads at all times" policy. This is a rule we have in place to ensure the comfort and safety of all guests and their pets, and it's disappointing to hear that it wasn't consistently respected during your stay. We will remind our team to remain vigilant and reinforce this policy where necessary.

Thank you again for your valuable feedback. We appreciate you bringing these issues to our attention and wish you and your Labrador all the very best.

Liked Second visit to this great campsite. Again stayed in one of the well equipped lodges. Easy access into Bude. Lovely countryside & walking options.

Disliked Not thinking

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Liked Hartelijke ontvangst, ruime plekken, goede faciliteiten en de heerlijkste douches ooit op een camping.

Disliked Alles prima

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Liked Very welcoming and friendly owners willing to help and answer any questions. Site was very well maintained. The amenities were always clean and available. Water was hot and showers were great. I would definitely recommend this campsite to friends.

Disliked Nothing

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