Box End Park

Positiv: Pitch size

Negativ: 300m to showers! Variable electricity Poor quality unkempt and dirty facilities

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Vom Platzbetreiber: Hi Martin, Thank you so much for your feedback and we're sorry to hear you didn't enjoy your stay as this is the complete opposite of what our team work so hard to strive for here at Box End Park. In regards to the electricity as you mentioned we received your complaint upon check-out and so the team chose to refund your full electric charge back to you to compensate for this .... Regarding our shower and toilet facilities these are cleaned every morning & evening. If you had let us know on the day of your stay we could have made your visit more enjoyable and resolved the issue there and then. Thank you for letting us know and we have fed back to our department managers. Many thanks, Box End Park

Positiv: Staff were all really happy & helpful.Very good large flat pitches, with water & electric points close by. Really clean & lovely view of the lake.Lots to do for water enthusiasts & a lovely walk around the lakes if not. Reported a blocked toilet, quickly rectified

Negativ: The toilets need improving. 3 ladies toilets would struggle to be enough if the camp was full. The 1st sink cold water tap needs looking at, as when you put it on, it sprays all over the floor. It would definitely benefit having a shower block installed in the camp site area. People not keeping their dogs on leads as requested

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback and we're so happy to hear you enjoyed your stay here with us. We thank you for your feedback and you'll be pleased to know that we have just invested in a brand new toilet & shower block to service the campsite which will replace our current unit later on this year. Thank you for letting us know about the tap and also we do ask all campers to keep their dog on a lead at all times so it's disappointing to hear that not all campsite users respected this policy during your stay. If this is not being followed please do make our team aware straight away using the phone number provided to you at check-in so our campsite team can act on this there and then to help you enjoy your stay even more :) We do hope to see you back here again soon and have a lovely rest of your summer. Many thanks, Box End Park

Positiv: Schöne Lage am See. Angenehme Atmosphäre Freundliches Personal

Negativ: Die Toiletten sind sehr alt und wenig gepflegt. Der Weg zu den wenigen Duschen ist weit und sie werden gemeinsamen mit den Wasser Sportlern genutzt. Sanitäre Anlagen wirken insgesamt wenig gepflegt. WLAN hat nicht funktioniert

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Vom Platzbetreiber: Hallo, Vielen Dank für Ihre schöne Bewertung. Wir freuen uns zu hören, dass Sie Ihren Aufenthalt genossen haben. Bitte stellen Sie sicher, dass Sie alle Probleme mit den Einrichtungen oder dem WLAN unbedingt unserem Team melden, damit wir das Problem rechtzeitig für Sie lösen können. Wir freuen uns immer, Ihnen dabei helfen zu können, Ihren Aufenthalt noch mehr zu genießen. Wir freuen uns, Sie wieder hier bei uns begrüßen zu dürfen. Hi there, Thank you so much for your lovely review. We are glad to hear that you enjoyed your stay. Please do make sure to report any issues with facilities or WiFi to our team so we are able to resolve for you on the day as we are always super happy to be able to help you enjoy your stay even more. We do look forward to seeing you back here with us again soon. Best wishes, Box End Park

Positiv: Very friendly staff, clean and tidy area. This place is beautiful and safe for kids, quite in the night time. Perfect for family holidays.

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site with your family and we really look forward to seeing you all back here with us again soon! Many thanks, the Box End Park team

Positiv: Helpful staff clean and tidy pitches Large pitches modern and well staffed water sports facilities Wifi available

Negativ: Camping area toilet block having clear glass and overlooked by washing-up area. one of the two cubicle not working, general look of tiredness in the toilet block and cafe ( both are ex-porta cabins and look like they've been onsite for ages. No details of wifi given at booking in.

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site and we really look forward to seeing you back here with us again soon! Our check-in team are always happy to provide wifi connection details if needed at arrival so please do make sure to ask when checking in upon your next stay so we can help you with this :) Again please do report any faulty facilities to the staff on-site so we can take immediate action and take a look and fix any issues with toilet cublicles. We do look forward to seeing you here with us again and thank you so much for your valued feedback. Many thanks, the Box End Park team

Positiv: The site was lovely, with the view of the lake. Staff friendly and helpful. Lots to do if we had more time.

Negativ: Only couple of dislikes, there was nowhere to get any kind of breakfast which would have been great with the facilities on site. Also there was someone playing a TV of some kind quite loud until midnight (not really the sites fault) it made it difficult to get a good nights sleep.

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely review, we are so glad you enjoyed the site and we really look forward to seeing you back here with us again soon! Thank you so much for this feedback. We do have a no noise between 22:30pm - 07:00am and are sorry to hear that one of your fellow campers didn't fully respect this during your stay. If this happens on your next visit please don't hesitate to call the out of hours emergency number on your welcome pack so our team can respond to this straight away. Our cafe and restaurant opening hours do vary throughout the year so we do advise checking this in advance of your stay, as well as the local supermarkets and eateries in the local area. We do really appreciate your feedback though and will see how we can improve on this going forwards. Many thanks, Box End Park

Positiv: Pitch well kept, good outlook.

Negativ: Many potholes in road leading to tourer pitches

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site and we really look forward to seeing you back here with us again soon! Many thanks, the Box End Park team

Positiv: Nice view of the lake Had electric hook up Only £20 per night for grass pitch Staff were friendly and helpful at reception. Perfect area for us as we were visiting family in Bedford.

Negativ: Camping toilet facilities were really bad (in the middle of the touring/camping pitches) Didn't get to see the other toilets as only stayed for 1 night and didn't return to the site until 9.30pm Had not read the information on the electric hook up (my own fault for not reading!) Was told at reception that I needed to leave a £10 deposit, on my debit card. Electric was metered at £0.30 per kWh We just used electric for lights in campervan & kettle for 1 evening. I am hoping that I get a good refund as someone on site has told me that it was a minimum of £5 spend which we obviously wouldn't have used.

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site and we really look forward to seeing you back here with us again soon! We can see that your £5 deposit has been processed & refunded back to you and will appear in your bank account within the next 3-5 working days. If you need any further help please email us at info@boxendpark.com. Electricity is metered on site at £0.30 per kWh and must be paid for on-site using a pre-paid smart card collected when checking in. A minimum of £5 credit must be added. An additional £5 deposit is taken when the card is issued, refundable on return of the card. We do hope to see you back with us again soon and enjoy a lovely start to the summer! Many thanks, the Box End Park team

Positiv: Lovely stay although only for just one night as traveling on. Friendly helpful staff, great setting looking over the lake and enjoyed watching the wakeboarders while sitting enjoying a pint. Nice onsite bar/restaurant. We never ate but did have drinks.

Negativ: Little bit busy as a triathlon was on but was warned in advance so no issues. Toilets were a bit tired but clean and functional. Only one cubicle shower in the men's unless you fancy a communal one, so if busy you have to wait.

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Vom Platzbetreiber: From the manager… Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site and we really look forward to seeing you back here with us again soon! Many thanks, the Box End Park team

Positiv: Basic facilities with loads of amazing activities on the go. We all had a lovely night at Box end Park. The staff were very helpful - as I needed to leave early the next morning. Much appreciated

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Vom Platzbetreiber: Hi there, Thank you so much for your lovely feedback, we are so glad you enjoyed the site with your family and we really look forward to seeing you back here with us again soon! Many thanks, the Box End Park team