Check out the free resources below for practical hints and tips and to expand your knowledge.

We highly recommend the Visit England Toolkits which are hot off the press, having only been released in December 2023.  

Visit England tools

• Accessible and Inclusive Tourism Toolkit for Businesses
• Visit Britain Accessibility Webinar (2020). An introduction to Accessible Tourism with Ross Calladine, Accessibility and Inclusion Lead at Visit England, Chris Veitch, Accessible Tourism Consultant, and Martin Sibley, Author, Adventurer and co-founder of Purple Goat
• Dementia Friendly Tourism Guide offering support and advice on how to make your business welcoming and inclusive to those living with dementia
• Awareness Training from Visit Birmingham: Free Accessible Tourism Awareness Training 

Communicating well: Language dos and don’ts

If you or your team are worried about saying the wrong thing, check the resources below for guidance on inclusive and respectful language to use when discussing accessibility and disability:

• Level the Playing Field has several guides including definitions of disability, disability words and language, and ettiquette when interacting with the disability community
• The UK Government inclusive language guide
• The Business Disability Forum disability smart language guide
• British Dyslexia Association has a Dyslexia Friendly Style Guide

Disability-focused organisations  

• Tourism for All A non-profit organisation that provides online information to help disabled travellers make informed choices. Services for businesses include staff training, travel planner listings, top tips and Q&A for businesses
• European Network for Accessible Tourism (ENAT) ENAT is a non-profit that brings together tourism organisations from across Europe to share experience, learn, collaborate and create tourism products that are accessible to all
• Scope: Learn about the Social Model of Disability [video]
• Learn more about Scope’s work and the Social Model of Disability 
  
• Scope is a charity that exists to create a fair and equal world for disabled people

Your obligations as a tourism business and duty of care

The Equality Act 2010: An Introduction

• What is disability discrimination? Equality Law: Discrimination Explained
• Visit Britain: The Pink Book. Learn more about your duty of care as a tourism business owner. This book gives you clear guidance and practical information on the legislation that affects you.