If you're trying to create an accessible campsite or learn more about how to welcome disabled guests, check out the free resources below for practical hints and tips, and to expand your knowledge.

Visit England tools

We highly recommend the Visit England Toolkits that were released in December 2023.  

• Accessible and Inclusive Tourism Toolkit for Businesses
• Visit Britain Accessibility Webinar (2020): an introduction to Accessible Tourism with Ross Calladine, Accessibility and Inclusion Lead at Visit England; Chris Veitch, accessible tourism consultant; and Martin Sibley, author, adventurer and co-founder of Purple Goat
• Dementia-Friendly Tourism Guide offering support and advice on how to make your business welcoming and inclusive to those living with dementia
• Awareness Training from Visit Birmingham: Free Accessible Tourism Awareness Training 

Communicating well: Language dos and don’ts

If you or your team are worried about saying the wrong thing, check the resources below for guidance on inclusive and respectful language to use when discussing accessibility and disability:

• Level the Playing Field has several guides including definitions of disability, disability words and language, and ettiquette for interacting with the disability community
• The UK Government inclusive language guide
• The Business Disability Forum disability smart language guide
• British Dyslexia Association has a Dyslexia-Friendly Style Guide

Disability-focused tourism organisations  

• Tourism for All: a non-profit organisation that provides online information to help disabled travellers make informed choices. Services for businesses include staff training, travel planner listings, top tips and Q&As for businesses
• European Network for Accessible Tourism (ENAT): a non-profit that brings together tourism organisations from across Europe to share experiences, learn, collaborate and create tourism products that are accessible to all
• Scope: a charity that exists to create a fair and equal world for disabled people. Learn about the Social Model of Disability [video] and explore more of Scope’s work and the Social Model of Disability.

Your obligations as a tourism business and duty of care

The resources below will help you understand the obligations UK tourism businesses have to serve the needs of disabled guests.

• The Equality Act 2010: An Introduction
• What is disability discrimination? Equality Law: Discrimination Explained
• Visit Britain: The Pink Book. Learn more about your duty of care as a tourism business owner. This book gives you clear guidance and practical information on the legislation that affects you.