Colemere Caravan Park

The location is beautiful, there is direct access to a wonderful walk around a lake and the towpath along the canal. It’s within driving distance to nearby sites.

The toilets aren’t very private. The ladies loo is always open and is directly next to the washing up area. Costs of the fire pits were unclear and instructions about rubbish etc. The hosts make an effort to be welcoming though it’s a little forced at times.

Lily pond and gardens. Shower facilities and hot tub hire.

No privacy when you hired the hot tub. Not many flat pitches.

Plenty of space, very helpful and friendly owners, toilet/shower block cleaned to very high standard. Felt comfortable and safe there with cleanliness/social distancing, and will be returning very soon.

Very peaceful location with nice walks nearby. 45 min walk /10 min drive to Ellesemere with plenty shops, restaurants etc.

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Campsite was very well maintained, in beautiful countryside and very quiet.

Nil

The campsite was immaculate and well organised clean toilets and good polite management

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Great campsite next to amazing walks. Nice touches including hot tub and fire pits for hire. Lovely welcome still whilst social distancing.

Nothing.

Lovely location

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Everything

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Campsite and surroundings.

We arrived at the campsite to a friendly greeting by the hosts who checked us in and briefed us about the site rules. Dave (host) gave us a map and pointed out the local walks and the nearby shops and amenities (very helpful). The site speaks for itself...a little slice of countryside heaven. It’s beautiful. Our first impressions were excellent.

Dave proceeded to show us to our electric pitch of which I informed him the remaining part of our party where to be arriving soon. To give some context of our booking here we paid for 4 Adults for 2 nights, 8m x 8m electric pitch which included 2 cars spaces via PitchUp. Dave replied “You are f**kin joking aren’t you?”. Both me and my partner were absolutely horrified by this and were completely taken aback. I instantly asked if there was an issue to which he replied “If everyone is going to book like this, I’m going to have no room left”.

I have NEVER in my life been spoken to like this as a paying customer, nor have I been made to feel that the ‘issue’ was my fault and that we had done some wrong. Dave, clearly frustrated then left. His wife (host) came to our pitch shortly afterwards and confirmed the pitch is only 1 tent and 1 car per pitch. Now, we are experienced campers and this is the general rule across most camping sites however, this wasn’t what we booked and paid for online. Again, despite Ingrid’s kind nature, there was no issue of an apology nor an explanation that there must be an error with PitchUp that they need to look into.

Our neighbouring pitchers confirmed they had the same experience too (who had booked the stay via PitchUp) and despite travelling 4+ hours to the site to meet with a friend (who also had a tent and car) was made to feel the issue was her’s. What’s more, if she wanted to leave she could have a refund. Crazy.

Despite the horrendous customer service experience within the first 10minutes, our stay was lovely. The campsite is stunning and the facilities were clean. The toilet/showers are located quite far away from the tents and I do think there is a security risk with this, especially on a night where it is total darkness. I would suggest some additional toilets to be fitted closer to the pitching area.

Unfortunately, despite the campsite being beautiful, we will not be returning to Colemere Caravan Park - which is a complete shame. We are disgusted and dumbfounded by the complete lack of professionalism and lack of apologies. from the hosts. What’s more, Dave proceeded to ride around on his bike with his t-shit off. Each to their own but I do not think this is appropriate when you are the hosting to the general public.

Stunning surroundings
Lovey hosts
Clean and high quality facilities
Beautiful Camp site

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