Thank you for your feedback we're so pleased to hear you enjoyed your stay!

We're glad the children had fun and that you found the site spacious with good facilities. It's always lovely to hear that guests would return!

We’re always looking to improve our facilities and have invested a lot into them recently, so it’s great to hear that our holiday guests are enjoying the results.

What did you enjoy the most, I wonder? We love hearing which parts of the stay stood out for our guests.

Thanks again, and we hope to welcome you back soon.

Thank you so much for your amazing review!

We always get really excited when we receive lovely feedback from our holiday guests it truly makes our day!

Regarding the bins, we completely agree with your comments. In fact, as I’m replying to you, a new stock of bins is already on its way to us!

Thanks again for taking the time to share your thoughts we really appreciate it.

Thank you so much for your feedback we really appreciate you taking the time to share your thoughts.

You'll be glad to learn that we're already ahead of you on the bins a large order has been placed and is actually on its way to us as I write this! You'll soon see new bins positioned throughout the park.

We also completely agree with your comments about having an on-park shop. I'm happy to let you know it's in the final stages of setup and will be opening very soon. You'll be able to pick up essentials like bread and milk, among many other handy items.

Thanks again for your valuable feedback it's great to hear from guests who care about the park as much as we do!

Thank you so much for taking the time to share your feedback. I’m really pleased to hear that you found the park lovely, clean, and our team friendly that’s exactly the experience we aim to provide, and I’m glad that part of your stay met expectations.

I’m genuinely sorry about the inconvenience caused by our card-only payment policy. I completely understand how frustrating that must have been especially when it wasn’t made clear to you during booking or upon arrival. You absolutely should have received a pre-arrival call, which is when we normally go through important details like payment options and other useful information for your stay. I’m so sorry this was missed and will follow up with our team to ensure this doesn’t happen again.

You also raised a really fair point about the slot machines accepting cash I agree it can be confusing. These machines are managed by an external provider, which is why they operate differently from the rest of the park facilities.

Thank you again for your honest feedback it’s invaluable and helps us improve. I really do hope we have the opportunity to welcome you back for a smoother, more enjoyable stay next time.

Thank you so much for taking the time to leave your feedback it really means a lot to us.

We have been working incredibly hard behind the scenes to make a number of improvements across the park, and it’s lovely to hear that you enjoyed your time with us. We’re definitely not done yet!! there’s more to come as we continue to make the park even better for our guests and owners.

I’d love to know what was your favourite memory from your stay?

Thank you also for your comment regarding the pitch sizes, we did carefully plan out the space to accommodate both the accommodation and a car, but we really appreciate your feedback and will take another look to see if any adjustments can be made.

We are always open to ideas that help improve the guest experience.

Hope to welcome you back again soon

Thank you so much for your wonderful review! We're thrilled to hear you loved the park and enjoyed your stay on Shelduck 2.

It's great to know the pitch layout and facilities met your needs, we are especially pleased you found the showers spotless and that the children had plenty to keep them entertained.

Your recommendation means a lot to us, and we hope to welcome you back again soon!

Thank you for your lovely feedback!

We are so glad to hear you enjoyed the swimming pool and the open grassy spaces perfect for games with the children. Great to hear the children had fun with the axe throwing too!

We hope to welcome you back again soon.

Thank you for taking the time to share your feedback, we are genuinely sorry to hear that your experience didn’t meet expectations, and we appreciate you highlighting the areas where you feel we could improve.

We’re continuously working to enhance our guest experience, including staffing levels, signage, and activity supervision, and your comments have been shared with the relevant teams for review.

Your feedback will certainly help us as we make further improvements across the park and we do hope to see you again.

Thank you for your feedback we are so pleased to hear you enjoyed the setup for children and the variety of activities nearby — it's great to know the location worked well for you.

We appreciate your comments about the shop, the good news is the on-site shop will be opening very soon, which should make your next visit even more convenient.

We hope to welcome you back again soon.

Thank you for your feedback. We're really pleased to hear you found the shower blocks maintained to a good standard during your stay.

We’re very sorry to hear about the confusion regarding your pitch on arrival. We understand how frustrating that must have been, especially when you’ve booked a fully serviced pitch. We have now assessed this issue and made improvements to ensure guests are correctly directed to the pitch they’ve booked. Please also note that all our pitches come with electric provided as standard.

Regarding your safety concern, we take guest safety very seriously and are reviewing how we communicate park guidelines, particularly around bike safety and traffic flow, to all visitors.

Thank you again for taking the time to share your experience—it helps us continue to improve. We hope to welcome you back in the future.