Nice big area surrounded by lakes …
ADRIAN B.
Confirmada
- Parcel·la de graveta i terra dur amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Nice big area surrounded by lakes and canals, great for fishing. Plenty space to walk the dogs, however a sprinkle of water on the field could make the grass greener. The pubs and entertainment areas are OK, plenty cold beers and wines, nice staff, however it takes a very long time for ordering and buying pizza in busy periods. The toilets are cleaned at all time, can't say the word sparkling but just below.
No em va agradar: According to the direction of the wind it can be a drainage odor all around, stronger on the shore of Marina and Willow lakes, which is a shame regarding the nice drinking patios. This was preventing me to swimm in Willow lake, however it would help to see displayed info about quality of water at the reception.
- Parcel·la de graveta i terra dur amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Not very much at all
No em va agradar: -No indoor entertainment, everything is outside so not good when the weather isn't at its best.
-The clientele hasn't changed.
-People bragging that they only pay for 2 nights but are staying for 7-10nights and no one checks.
-No set spacing between caravans, no safety and all crammed together.
-Splash zone extremely slippery and dirty.
Wouldn't stay again as pitches were far too small.
Joyce F.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 1)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Plenty for children to do
No em va agradar: Pitches were far too small
Thanks so much for your review!
We’re delighted to hear you loved how much there is for the children to do our outstanding entertainment and activities programme has had a lot of time, planning, and hard work poured into it, so it’s great to see it paying off for families like yours.
Sorry you found the touring pitches a little on the small side. They are within the acceptable size guidelines, but we know that sometimes it can feel a bit snug depending on your setup. The good news is, with all the activities, entertainment, and open space around the park, there’s always plenty of room to spread out and enjoy your holiday!
It’s in our nature to keep improving, and your feedback helps us do just that.
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 5)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Nothing
No em va agradar: The campsite was far too loud, the staff directing us weren't interested and didn't care about anything, our spot was taken, and nobody cared. Our electricity, which we paid for, was simply taken by someone else, the toilets and showers were beyond unsanitary. We were glad we were only there for one night, passing through, and left quickly.
Thank you for sharing your feedback with us.
I must admit, I’m a little shocked to hear you found nothing to like about your stay there really is so much to do and see in every corner of the park, with guests at this time of season usually busy laughing, having fun, and making memories together. It’s in our nature to create those experiences, so I’m sorry to hear this wasn’t how you felt.
I’m also disappointed to read your comments about the facilities and service. Our touring teams are some of the best around and are always on hand from early morning to late evening to help, support, and ensure the shower blocks are kept clean. I’ll be looking into why you found them dirty, as that’s not the standard we aim for. It’s in our nature to make sure our facilities are welcoming and well looked after for everyone.
We take all feedback seriously, and while I’m sorry this was your experience, I hope you’ll see this was not typical of our park. We’ll keep working hard to ensure every guest has a clean, enjoyable, and memorable stay because it’s in our nature to care.
- Parcel·la de graveta i terra dur amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Not much to be honest but if I had kids it may of been different
No em va agradar: Dirty run down sites, NO management did not get my booked space was just told “if someone is on your pitch just go anywhere!!!, next day I had an angry couple saying I am on there pitch , very noisy unruly loud kids , ban scooters and enforce speed limits for STAFF SECURITY guests AND kids/adults on scooters
Waaaw you didn’t like anything? That’s a real surprise to us, as we’ve been working so hard over the past year to invest back into the park. We’ve developed a number of exciting new areas and our park isn’t just for families with children it’s also a fantastic place for guests who want open spaces, peace, and the stunning surroundings gifted to us by Mother Nature herself.
Our beautiful water locations are a must-see, and our Lake Club is the perfect spot to kick back, relax, take in the views with a drink, or enjoy some of our famous gelato (talked about everywhere it really is that good). Add in our entertainment programme and you’ve got so much to love!
I can promise you, our park is definitely not run down. Of course, there are areas that still need work, but we’re on it we’ll never shy away from hard graft because we know why we’re here: for our holiday guests and owners. It’s in our nature.
I am sorry regarding the touring issues. We have a dedicated touring team to assist guests and we’re looking into why some weren’t placed on the correct pitch my apologies for this. Being a large park, we welcome a wide variety of people, all here to laugh, relax, and make memories together. That’s what it’s all about! As for scooters, we’re also working to ensure improved safety around the park.
Thank you for your feedback we take on board all your comments and will keep working to make the park the very best it can be.
- Parcel·la de graveta i terra dur amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Cleanliness of toilets and showers, conscience of onsite shop and arcades and activities for the children.
No em va agradar: Pitchers on gravel are close together and not everyone adhere to the way they are supposed to be facing.
What fantastic pictures memories being made right there! Our touring team are dedicated to making your stay the very best, so keeping the shower blocks sparkling clean is just a must from us to you. We’ve worked so hard to provide an outstanding entertainment and activities programme, so we’re absolutely thrilled you and your family enjoyed it all that effort is so worth it when we read feedback like this!
From our side, pitches should be hardstanding, grass, or super pitches I’m sorry some guests sometimes get a little too excited with their set-up. Please do always reach out to our Security or Welcome Team if things get too loud or not quite right; they’re always happy to help.
Thank you again for your lovely feedback it’s in our nature to make holidays feel special!
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 2)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Everything
No em va agradar: Not applicable
Wow what a great picture! We’re absolutely thrilled you loved everything about your stay that’s music to our ears. It’s in our nature to make sure every moment feels special, and hearing “most great place!!!” just makes our day. We agree we are the best place to be and we can’t wait to welcome you back again soon!
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 2)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: We enjoyed every minute there and would recommend to anyone who asked.
No em va agradar: –
What a joy to read this thank you so much for sharing! We’re over the moon that you enjoyed every minute of your stay with us. A full house of happy memories is exactly what we love to hear it’s in our nature . We’d be delighted to welcome you back anytime, and thank you for recommending us on to others!
Flat pitch , plenty of space
Helena H.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 4)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: Space
No em va agradar: Nothing
Wow thank you for the full house! We’d love to know what adventures you got up to while staying with us. Our park is such a fantastic space to explore, isn’t it? It’s in our nature to chase those top marks, and reviews like yours really make us smile!
Would stay again! Probably stay in a different field.
Natasha K.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 2)
- El recomanaria als amics Hi tornaria a anar
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Tradueix (A través del Traductor de Google)Em va agradar: We really enjoyed our selves whilst we stayed, so much to do, local to shops pubs.. the parks my son loved and also the pump track. Inflatable slip and slide and bouncy castle was good. The entertainment was really good.
No em va agradar: The attitude of the staff in the entertainment. None of the machines was being filled and we was asking for the 2p machines to be filled so the kids could play them. When we knocked the door a few times to arcade staff room. The lady with blonde hair was sat on her phone everytime. My partner accidently bumped his bag on the older guys shoulder briefly walking past and he was so rude and aggresive. He stated watch what your doing. And my partner said I'm sorry it was my bag I didn't mean to. But there was really no need for that. No one was speed watching people driving around the camp, whilst there's children about and just people generally walking on the roads to get onto there site. Also it states no dogs off leads. I had 2 dogs kept on leads all the time. Yet there was a lot of dogs off the leads, and a lot of dog poo at the back of shelduck 2.. left without being picked up. The train wasn't on this week which we would of loved to have gone on. The swimming pool is great but the slide didn't stay running very long. So everytime we went in my son had about one go on it. This has no put us off our stay, we just hope those things are improved.
Thank you so much for your feedback we really do appreciate you taking the time to share your experience. We’ve worked incredibly hard to provide the very best facilities, along with an outstanding activities and entertainment programme. There’s been a huge amount of work going on behind the scenes, and we certainly haven’t stopped there. It’s in our nature to be the best, which is why we continue to push forward with improvements and have invested millions back into the park in just the past year. When we look at how much has been achieved already, we’re proud but also determined to keep going.
I was really surprised to read that you didn’t enjoy our entertainment teams, as they are some of the very best around and are always keen to ensure everyone has the best time. That said, I am very sorry to hear of the rudeness you experienced from some team members. This is not the standard we set, and I will be looking into this as all of our park teams are expected to be helpful and friendly at all times.
Regarding the arcade, this is run by an external company, but I will ensure your comments are passed on to them. I also want to acknowledge your points around speeding vehicles, dogs off leads, and dog mess left behind these are issues we are continually addressing as guest safety and comfort are a priority for us. The train and pool slide are also areas we’ll review to make sure families get the most enjoyment out of their stay.
I’m so pleased you and your family enjoyed the parks, pump track, inflatables, and activities it’s great to hear your son had such fun. We’re glad this hasn’t put you off visiting us again, and I can assure you that we’ll be working hard to improve on the areas you’ve highlighted.
Thank you so much for sharing your feedback!
We’re thrilled that you enjoyed our stunning location, with lakes and rivers perfect for kicking back, listening to the birds and mini beasts, and plenty of space to walk your furry friends who we know deserve a great holiday too. It’s in our nature to make sure everyone, two-legged or four-legged, has an amazing time.
Sometimes, with all the water around, there can be a slight whiff in the air that’s not a surprise! We also have the Water Works nearby, which can add to this. We appreciate your feedback on this and on displaying water quality info at reception, and we’ll certainly look into ways to make this clearer for our guests.
It’s great to hear you enjoyed the big open areas, fishing, walking your dogs, and the friendly team members. We’re also aware that busy periods can mean longer waits for food and drinks, and we’re continuously working on ways to improve service during peak times.
Thank you again for taking the time to share your thoughts it’s in our nature to listen, learn, and keep improving so that every guest can enjoy the beauty, fun, and freedom of our park.