Excellent site with spotless facilities. Couldn’t fault the staff
Darrell M.
Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 1)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: We stayed on shedlock 1. The pitch we was given was perfect less than 5 minutes walk to everything. We enjoyed all the entertainment that was on offer and summer cyclone is a must if you’re lucky enough to be there on a Wednesday or Saturday.
No em va agradar: –
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: The size of the site and the facilities
No em va agradar: They were very dis organised and when we got to are allotted pitch it was already taken, there is always a lot of car lane moving around at fast speeds
Thank you for your feedback.
We’re very lucky to have such a large park with plenty of facilities and activities for our guests to enjoy, so we’re pleased to hear you appreciated this.
I’m sorry to hear about the disorganisation you experienced and that your allotted pitch was already taken when you arrived. Our dedicated Touring Team should be visible and available to assist in situations like this, and pitches are clearly numbered I will follow this up with our Touring Manager to understand what happened.
We do encourage all guests to drive slowly on-park, as per our signage, but we are also looking into adding more visible signs around the park to help reinforce this message.
Thank you again for sharing your experience.
Overall a good holiday
Elaine D.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 1)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Lots of open spaces for children and families to play, ride bikes, have picnics etc. Plenty varied activities
No em va agradar: Disappointed that you don’t tend to see staff walking round the large site. It would be nice to see staff to be able to ask their advice, directions etc. also to feel that someone is actually aware what is going on on site. Our caravan was egged during the evening.
Thank you for your feedback.
We’re pleased to hear you enjoyed the open spaces and variety of activities for children and families.
I’m sorry to learn about your caravan being egged during your stay that’s certainly not the experience we want our guests to have. I’d like to reassure you that our Welcome Team and Security Teams do walk the park regularly, and if they see anything untoward, they will always challenge or deal with any issues. As the park has become busier, we have also increased our security presence to ensure our guests feel safe and supported.
Your comments about seeing more team walking around the park are noted, and we’ll share this with the management teams as part of our continuous improvements.
Thank you again for bringing this to our attention, and we hope to welcome you back for a more enjoyable visit in the future.
Lovely site, we really enjoyed and …
Lucia O.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 4)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Lovely site, we really enjoyed and will be back again, kids absolutely love it there. The swimming pool is lovely and warm
No em va agradar: –
Yay! We love to hear this!
Thank you so much for the lovely feedback we’re thrilled you had such a great time with us! Knowing the kids absolutely loved it and that you found the pool lovely and warm makes us do a little happy dance
We can’t wait to welcome you back again soon for more fun, smiles, and memory-making!
See you soon!
If you fancy some sub-cultural encounters and have things stolen visit
Gosia G.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 1)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Entertainment
Pool
Ice creams in The VenueNo em va agradar: first night (out of 7)
2 adults, 3 kids and a dog
2 hours into our stay we went to the entertainment. Between 1-3am got robbed from our awning. They didn't take my partners phone that was on charge or bikes.
£100 40l coolbox and £80 of food in it.
Called security, done the report but we are fuming! Worst is our kids were going back and forth to the caravan from entertainment, and apparently what they (thieves do they check awnings before) , I dare to think what could have happened🙄We asked around, and it turned out several awnings and campers were robbed too.
Reception is unless, security came but said "it's lots of trees round here we may not see a thing" - useless, report to police done.Everyone be aware, regardless Billing Aquadrome is advertising that they are 24/7secure campstine they are not!
5 years of camping, never had any problems and now considering to leave knowing there are thieves near us 😭😩
Holiday officially ruined 😥
Update :
We stayed, and are very careful and trying to always have one person in the caravan. So far we heard of 7 others robbed. Total number is unknown. Police report done. And they even came to the site last night. However 3 of our closest neighbours are leaving early because they are scared of the weekend. One man had someone coming in to his awning today-of certain ethnicity - owner asked him to leave,. Then few minutes later he came back with his brother 😳😳and had good look around in their awning even tho owners were there. Owners went to the security hut and the front and informed them that that was out of order and made him and family very uncomfortable, and whish to either move them or the guys who walked in to his awning, security reply :" so far they have done nothing wrong, so we can't do anything 😳😳😳😳"
Thank you for your feedback. We're genuinely sorry to hear that your recent visit was impacted in this way. Please know that this is absolutely not the kind of experience we want any of our guests to have, and we completely understand how distressing this must have been for you and your family.
We’d like to reassure you that during your stay, we were made aware of an isolated incident on the park, and we took immediate action. The police were involved and are aware of the individuals believed to be responsible. Our team has worked closely with the authorities to support their investigation.
At Meadow Bay, we expect all guests to follow the rules and treat others with respect. We have a zero-tolerance policy for unacceptable behaviour, and our Welcome Teams and Security carry out regular patrols across the park. While we cannot control the behaviour of every individual, please be assured that when issues are reported or witnessed, we take them very seriously and respond swiftly.
We're truly sorry your stay was affected, and we appreciate you raising this with us. Guest safety and peace of mind are extremely important to us, and we are continuing to review and enhance our procedures to ensure all guests feel safe and welcome.
We do hope you come back
Great facilities
Stephanie C.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 5)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Great facilities
No em va agradar: Pitches a bit too close together
Thanks so much for your feedback!
We're thrilled you enjoyed the great facilities we’ve worked hard to ensure there’s an exciting entertainment and activities programme for everyone to enjoy!
We completely understand your thoughts on the pitch spacing we do our best to welcome as many families as we can, which can make things feel a little cosy although no one other than you can come onto your pitch.
Come back soon we’ll make sure the fun and friendly atmosphere makes it all worthwhile!
Brilliant fun for all the family!
Sarah M.Confirmada
- Parcel·la de graveta i terra dur amb electricitat per a caravanes Shelduck (area 2)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: All the stuff for the kids to do.. outdoor water sports, entertainment is fab, all the free stuff .. amazing place for the kids
No em va agradar: –
Thanks so much for your lovely feedback!
We’re so glad you loved all the amazing things for the kids to do our park really is bursting with non-stop fun! From outdoor water sports to the fantastic entertainment and all the free activities, there's always something happening!
Our facilities have something for everyone whether it’s grabbing a treat at The Bunny Café or taking on the Aqua Assault Course, the fun never stops!
We’ve worked super hard to build the best entertainment and activities programme around, and it’s great to hear it’s making memories for families like yours.
Can’t wait to welcome you back soon!
Will not go back
Peter H.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 1)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Well equipped site with lots of things to do for the grandkids.
No em va agradar: Very noisy site, pitches are small and too close to each other ie 1 mt between each other.
Thanks for the lovely feedback we’re so glad the grandchildren had a blast!
We’ve packed the park full of fun, so there’s never a dull moment (or a bored little face!).
As for the noise yep, we do get a little lively, especially when the excitement kicks in! And those pitches… let’s just say we like to keep things neighbourly! If you’re after a bit more wiggle room next time, let us know and we’ll see what we can do to get you a quieter corner.
Thanks again for visiting we’d love to welcome you back soon!
Very Accessible
donovan g.Confirmada
- Parcel·la de gespa amb electricitat per a caravanes Shelduck (area 3)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Very Accessible
No em va agradar: –
5 stars!! Yessss, we are so proud to be very accessible and welcoming to all!
- Parcel·la de terra dur amb electricitat per a caravanes Shelduck (area 5)
- El recomanaria als amics Hi tornaria a anar
-
Tradueix (A través del Traductor de Google)Em va agradar: Water based activities are very good. Night time entertainment decent. My little lad loved the train. There is plenty to keep young ones entertained. New washing facilities very clean, the only thing that lets it down is the shower cubicles have no space to store your belongings.
My little lad loved watching the geese and swans going about their day.
No em va agradar: Check in experience non existent. Nobody around to tell you what to do. Appeared to be understaffed around the camping area.
We stayed on a shelduck 5 hard standing pitch. ALL of the pitches were absolutely covered in poo. Some of which was down to the local geese/swans. There was also what appeared to be dog and cat poo everywhere. We had to spend 30 minutes clearing the pitch before setting our awning up.
There are a lot of travellers on the site. I have absolutely no problem with travellers, except for the behaviour of some of the younger ones. There was lots of shouting and swearing. General bad behaviour. At one point I watched 4 lads hanging out of a van ragging it around the site. Staff in the shop were watching on, apparently unbothered, probably too scared to do anything.
Thank you so much for your review and what a joy to hear your little lad loved the train! It’s such a massive hit with guests of all ages, and on a warm day, that little breeze as you ride around is just heaven!
We’re also incredibly lucky to be surrounded by so much natural beauty here from the gaggle of geese and the quacking ducks to the flutter of mini beasts in the wildflowers. There’s something quite magical about simply sitting and watching nature do its thing.
Now... about the poop! Yes, where there are birds, there are, well, little reminders that they’ve been! We like to celebrate their presence rather than see it as a negative though we have asked them nicely to clean up after themselves... unfortunately, they never listen!
That said, you absolutely shouldn’t have had to clean your pitch on arrival, and I’m really sorry about that. We do have a full Touring Team on site who should be available to meet and greet and ensure pitches are ready so we’ll definitely pass this feedback on and make sure it's followed up.
In terms of behaviour on park please know we have a strict zero-tolerance policy when it comes to anti-social behaviour. If anything of concern is observed by our Welcome Team or Security, they will take immediate action. We want Billing to be a safe and enjoyable space for everyone.
It’s great to hear you enjoyed the water activities and evening entertainment and thank you again for taking the time to share your thoughts. We really do listen, and we’ll continue to improve every step of the way!
Thanks so much for your lovely feedback!
We’re thrilled you enjoyed your stay on Shedlock 1 sounds like you found the perfect spot! Less than 5 minutes to everything is always a win.
And yes… the Summer Cyclone has gone down an absolute storm so much slipping, sliding, and sunshine-fuelled laughter, it’s become a bit of a legend around here. We’re glad you got to experience it (and on a prime Wednesday/Saturday too!).
We’ll keep the entertainment flowing and the good times rolling for your next visit.