Waterside Leisure Park

Em va agradar Pitches were a great size and quiet but it is end of season.staff are friendly and helpful as had a small problem when we arrived but sorted with no fuss.
Club at the entrance is great loved playing bingo in it a real atmosphere.

No em va agradar Toilets are clean but could do with some tlc as tatty.
Locks broken on cubicles and no toilet roll in some of the cubicles.

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Em va agradar Great site, easy to get in great facilities

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Em va agradar Location

No em va agradar Electric should not be on a top up basis. Shower block needs updating and in gents needs a bench to put your items

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Del gerent: Dear Carol,

Thank you for taking the time to leave your feedback. We're pleased you enjoyed the location, although we're sorry to hear some aspects of your stay didn't meet your expectations.

We would like to highlight that you booked during our 3 for 2 offer, meaning one night of your stay was free. This brought the cost of your fully serviced hardstanding pitch down to just £22 per night, with some electric credit included. Yet, disappointingly we received a low score for value for money!

We appreciate that during the autumn months, with cooler temperatures, heating is used more frequently and electric credit can understandably run down quicker. We recommend using gas heating, or a combination of gas and electric, to help make your included credit last longer.

We have taken on board your comments regarding the shower block and the facilities in the gents' toilets, and appreciate you bringing these to our attention.

Thank you again for your feedback.

Em va agradar Brilliant site, great pitches, clean showers/toilets, brilliant pub, very welcoming, relaxed and quiet too.

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Del gerent: Thank you so much Samantha for your lovely review! We're really pleased you had such a great stay and enjoyed the peaceful atmosphere, clean facilities and pub. We'd love to welcome you back again in the future.

Em va agradar Site was clean

No em va agradar Toilets need some renovation

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Del gerent: Thank you for your feedback. We are pleased to hear that you found the site clean, although we are sorry that your overall experience was disappointing.

The Tavern pub is managed and operated as a private business, independently from Waterside Leisure Park. We appreciate that the behaviour you experienced in the pub, including the swearing and level of drinking, was not suitable for everyone. We understand there was a celebration taking place at the time, but we apologise for the experience you received.

We also note that you requested a late departure on the Sunday, which we were happy to accommodate. In light of this, we are particularly disappointed to receive a review which rates our customer service at only 4/10.

We do take your comments regarding the toilet facilities on board and will continue to look at improvements.

Em va agradar Just perfect for us,onsite clubhouse,access to town convenient buses.

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Del gerent: Thank you, Arthur, for taking the time to leave us a review. We’re really pleased to hear that you found the site just perfect for you and enjoyed the Tavern pub, the convenient location and easy access to the town and bus services.

It’s great to see that you enjoyed your stay overall and were happy with the facilities and service we provide. We really appreciate your feedback and hope to welcome you back again soon.

Em va agradar We loved every minute here . Perfect 👌clean, spacious, really polite staff . We wanted to stay longer .

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Del gerent: Thank you so much for your lovely review! We’re delighted to hear that you loved every minute of your stay and found the site clean and spacious, with friendly and polite staff.

It’s always fantastic to hear that guests enjoyed their stay so much that they wished they could have stayed longer! We look forward to welcoming you again in the future.

Em va agradar Closeness to sea front. Nice welcoming staff. Having all the drains etc by the side of your pitch, so no lugging chemical waste miles to empty etc. Good size pitch.

No em va agradar Although the pitches are large, getting into them is abit tight. My hubby drives a hgv so used to getting in tight spaces. But the couple that arrived just after us struggled and hit the caravan op them. The bins are a long way off. Most sites we have used in the past have bins in each area. These were up by the shower block only and very very full.

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Del gerent: Thank you Helen for your lovely review and for taking the time to leave us your feedback.

We’re really pleased you enjoyed your stay overall, especially the cleanliness of the site, the size of the pitch and how close you were to the seafront. It’s also great to hear you found our team welcoming.

Regarding access onto the pitches were sorry there was a struggle pitching up, however no issues were raised with our team, we would have been happy to assist where we can to ensure a better arrival experience. Indeed, we thought ahead and upgraded your pitch to a fully serviced hardstanding pitch, at no additional cost due to having very soft grass from the heavy rain. We hope this improved your experience with us.

Our bins do regularly get emptied, but at weekends, when the site is particularly busy, it can be challenging to keep them as we would want them. We’ll certainly continue to monitor this and do our best to keep on top of it.

Thanks again for choosing to stay with us. We’re delighted you would visit again and we hope to welcome you back in the future!

Em va agradar On site pub .short walk to different amenities peaceful site great atmosphere all around .Will be going again

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Del gerent: Thank you for your lovely review. We’re so pleased to hear you enjoyed the peaceful atmosphere, our onsite pub and the convenience of having a range of amenities just a short walk away.

It’s fantastic to know you had such a great stay and are already planning to come back. We look forward to welcoming you again!

Em va agradar Nice site

No em va agradar Closed the toilets and showers in the night time

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Del gerent: Thank you, Kirk, for taking the time to leave us a review. We’re pleased to hear that you thought it was a nice site and enjoyed your stay with us.

We appreciate your feedback regarding the toilets and showers being closed overnight. We’re pleased to say that over the winter period, we’ll be installing a new fobbed access system, which will provide secure 24-hour access to the facilities.

We hope to welcome you and your family back again in the future, so you can enjoy the improvements for yourself.