Auchenlarie Holiday Park

喜欢 The pool, kids club , cafe and restaurant, the lovely beaches , the caravan was lovely an so was the staff , no WiFi but the price we paid for 3 days for all the caravan was reasonable

不喜欢 The arcade was a complete rip off ! One pound a go for most games and for a couple of tickets that you exchange for sweets or gifts but you need to spend over ten pounds to get a 20pence chew ! The odd ten pence machines but no two pence ones , my grandkids was not happy and neither was the parents handing over all that money for a couple of 20p chews , complete rip off compared to other campsite arcades

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来自经理: Thank you so much for taking the time to share your feedback. We're really pleased to hear you enjoyed your stay and overall had a lovely stay. It's great to know the caravan and our team made your stay comfortable and welcoming — and that you felt the overall value for your 3-day break was reasonable.

We're sorry to hear about your experience with the arcade. We understand how frustrating it can be when expectations aren’t met, especially when it comes to children's enjoyment and value for money. While the arcade machines are provided by an external provider, your comments are very important to us, and we’ll be passing this feedback on to them directly for review.

We truly appreciate you choosing to stay with us, and we hope to welcome you and your family back again in the future for an even better experience.

喜欢 Very friendly staff and caravan clean and tidy, great walks with magnificent views.

不喜欢 None

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来自经理: Thanks so much for the great review. We're really glad you found the caravan clean and enjoyed the walks and amazing views.We love to hear you our guests have had such a good time and even better that there was nothing you disliked. Hope to see you again soon.

喜欢 Great site. Nice location. Pitch was lovely. Facilities clean. Pizza from take away delicious. Never seen so many rabbits in my life - was lovely to see
Would recommend anyone with dog or kids.
Because we had older teenager didn’t really use any of the entertainment options. But if had younger kids could see the appeal.
Lovely beach minutes from site , nice and clean and quiet

不喜欢 Not much in the form of walks /hikes on foot directly from site.

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来自经理: Lovely to hear you enjoyed your stay with us at the park especially the peaceful location, clean facilities, and of course, the abundance of rabbits (they’re a hit with guests of all ages).

Thank you for recommending us to families with children or dogs it means a lot. We totally understand that entertainment options may be more geared toward younger families, but it’s great to hear you still appreciated the atmosphere.

We also appreciate your feedback about walks from the site. While there are some scenic routes a short drive away due to our coastal location unfortunately there are no options directly from the site.

喜欢 Fantastic site! Great for the kids lots to do and staff are very helpful.

不喜欢 It's abit hilly for walking around with breathing issues but this wasn't an issue anyway as I was able to drive around the site and there was plenty of parking available down at the complex and up at the shop.

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来自经理: We're delighted to hear that you and your family enjoyed the site and found plenty to keep the kids entertained. It's also lovely to hear that our staff made a positive impression we’ll be sure to pass on your kind words.

We understand that the hilly layout can be a challenge for some, so we're really glad that the accessible parking options helped make things easier for you, the geography of the park can be challenging for some but does give our guests some spectacular sea views. We hope to welcome you back again soon!

喜欢 Lovely grounds, clean & tidy amenities. Lovely restaurant.

不喜欢 Everything up or down a hill. No good if you have mobility problems.

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来自经理: lovely to hear that you enjoyed you stay with us and you found everything clean and tidy. the park is situated on a hill side facing the sea so can be challenging for some on foot but we do have lots of parking available both at the top and bottom of the park.

喜欢 Lovely campsite well wortb the visit with the right weather

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来自经理: We're glad you enjoyed your stay and agree good weather really makes it extra special. Hope to welcome you back again soon.

喜欢 The stunning views

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来自经理: Although we could be a bit biased we have to agree the views are stunning at the park

喜欢 The site is huge and seems to be well maintained in most areas. Beach area lovely and clean. Showers had good pressure and lovely and hot. Arcades good fun for the kids. Out door play area brilliant for the kids. Evening entertainment good variety.

不喜欢 Our first night camping we were woken up at various times with drunk adults walking past, singing and shouting.
Second night was even worse as one drunk man fell into our tent were our children were sleeping. He not only scared the hell out of us and the kids he also broke one of our tent poles.
When this was brought up to the lady on reception she did apologise but seemed more fussed about trying to get us to stay at their other site which apparently is a lot quieter but doesn't have the facilities this one does. Having 2 children was the reason we picked this site for the facilities. It doesn't seem there is any park security at night to ensure things like this dont happen. The guy was so drunk and had clearly been drinking on the site bar. He also smashed 2 bottles next to our tent so had obviously been given a carry out from the bar.
Overall really disappointed. We'd stayed in May and had a few issues with people playing music till the early hours but put it down to a one off and rebooked for summer. We really hoped this would be a site we would return to year after year and bring other family members with us but unfortunately after this experience, the kids being scared to death and the fact we will now have to try and buy new tent poles we will not rebook again. Was also told a member from the antisocial team would call and didn't hear from anyone.

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来自经理: Thank you for taking the time to share your experience with us. We are genuinely sorry to hear about the distressing events during your recent stay. Please accept our sincere apologies for the disruption, especially the frightening incident involving your tent and the impact it had on your children.

Your safety and comfort, particularly that of families with young children, should always be a top priority and we deeply regret that this standard was not met. The behaviour you described is completely unacceptable and not in line with the experience we aim to provide. We are currently reviewing our night-time security procedures and bar policies to ensure incidents like this are prevented in the future.

We also apologise that no one from the antisocial behaviour team followed up as promised. This is being looked into internally to understand where the communication breakdown occurred, as we take guest reports of such incidents very seriously.

While we understand your decision not to return, we hope you’ll consider this message as a sign that your feedback is being taken seriously and is prompting real action. If you’re open to discussing the matter further or if you’d like to share any additional details, please don’t hesitate to contact us. We still hold up on our offer to refund the cost of your tent poles, damaged in this incident and express our regret for the experience.

Once again, we apologise for the upset caused and thank you for bringing this to our attention.

喜欢 the place to visit

不喜欢 just a little bit steep hills for my mum but we had mobility scooter so wasn’t really an iy

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来自经理: Thanks for the lovely review. So glad you enjoyed your visit, and it’s great to hear the mobility scooter helped out with the hills. Hope to see you again sometime.

喜欢 Absolutely fantastic place, enjoyed every single minute.great facilities. All members of staff so friendly, couldn't fault them at all. Reasonable prices for food and drinks. Entertainment fantastic too.

不喜欢 Nothing to dislike.

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来自经理: Lovely to hear you had such a fantastic time and that every minute was enjoyable. It's great to know you appreciated all our park had to offer including the facilities, friendly team and entertainment. We'll be sure to share your kind words with everyone. We're also glad you found our food and drink prices reasonable too. It means a lot to hear there was "nothing to dislike" – we hope to welcome you back again very soon.