Auchenlarie Holiday Park

喜欢 the place to visit

不喜欢 just a little bit steep hills for my mum but we had mobility scooter so wasn’t really an iy

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来自经理: Thanks for the lovely review. So glad you enjoyed your visit, and it’s great to hear the mobility scooter helped out with the hills. Hope to see you again sometime.

喜欢 Absolutely fantastic place, enjoyed every single minute.great facilities. All members of staff so friendly, couldn't fault them at all. Reasonable prices for food and drinks. Entertainment fantastic too.

不喜欢 Nothing to dislike.

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来自经理: Lovely to hear you had such a fantastic time and that every minute was enjoyable. It's great to know you appreciated all our park had to offer including the facilities, friendly team and entertainment. We'll be sure to share your kind words with everyone. We're also glad you found our food and drink prices reasonable too. It means a lot to hear there was "nothing to dislike" – we hope to welcome you back again very soon.

喜欢 Tidy, clean shower / toilet block. Showers were hot! Lovely beach area. Friendly campers. Lots of things to keep the kids busy.

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来自经理: Its nice to hear that you enjoyed your stay with us at the park, the clean and tidy facilities, hot shower
and the friendly atmosphere on-site. It’s great to know the beach area and activities also kept the kids entertained too.

We appreciate your private feedback as well. We understand how lovely a fire can be on a chilly evening, especially for toasting marshmallows. However we are currently under restrictions for fires/BBQ's in the local area and we also need to ensure the safety of all our guests.

Thanks again for staying with us and we hope to welcome you back in the future.

喜欢 Excellent, well worth the £38 fee for electric pitch for tent- swimming pool and saune included in cost- staff friendly, facilities were clean and maintained,will certainly be back!

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来自经理: Thank you so much for your feedback.Its was great to hear you enjoyed your stay and felt the electric pitch was great value, especially with access to the pool and sauna included. It's always lovely to hear positive feedback about our team and facilities. We really appreciate you taking the time to share your experience and we look forward to welcoming you back soon.

喜欢 Very clean site

不喜欢 Showers never had hot water.

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来自经理: Thank you for your feedback, we're glad to hear you appreciated the cleanliness of our site we take pride in maintaining a clean and welcoming environment.

We're very sorry to hear about the issue with the hot water in the showers. This isn’t the experience we want for our guests, we will always sort these issue as soon as we are made aware of the problem.

We hope to have the opportunity to welcome you back for an improved stay in the future.

喜欢 ABSOLUTELY LOVED IT. STAFF IN ALL AREAS WERE AMAZING AND EXTREMELY HELPFUL, ESPECIALLY THE POOL AREA. IMMACULATELY CLEAN EVERYWHERE. ENJOYED WATCHING THE RABBITS PLAY AT ANYTIME OF THE DAY. POOL AREA CHANGING ROOM COULD DO WITH A SPIN DRYER TO TAKE MOST OF WATER FROM SWIMWEAR BUT IT WASNT THE END OF THE WORLD. WILL DEFINITELY BE BACK FOR ANOTHER HOLIDAY STAY. THANKYOU. XX

不喜欢 Never xx

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来自经理: Thank you for your wonderful review. Glad to hear that you loved your stay with us and that our team made such a positive impression. It's great to know that the cleanliness and little touches helped make your holiday extra special. (especially the rabbits)

We really appreciate your helpful suggestion about adding a spin dryer in the pool changing room feedback like yours helps us continue to improve the experience for all our guests.

We're already looking forward to welcoming you back for another stay. Thank you.

喜欢 Liked alot

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来自经理: we liked having you at the park a lot too

喜欢 This site is first class facilities are excellent and the staff are great people would go back there in a heart beat it's a ten out of ten for me

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来自经理: Thank you so much for your kind words and fantastic review. We're thrilled to hear that you enjoyed our facilities and that our team made a great impression that's exactly what we aim for here at Auchenlarie.

We really appreciate your feedback regarding the WiFi access. We're sorry to hear it was a bit difficult to connect, and we'll certainly look into improving that experience for future visits.

We’d love to welcome you back anytime thanks again for the 10/10

喜欢 The location was beautiful. We thoroughly enjoyed our stay at Auchelarie and would highly recommend to everyone 🥰

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来自经理: Thank you so much for taking the time to review our park. We're thrilled to hear you enjoyed your stay at Auchenlarie and that you appreciated the beautiful location. It means a lot to know you'd recommend us to other.

喜欢 We really loved the beach. The water was very clear. Entertainment, pool and arcade were also amazing. The best thing there was the restaurant and takeaway. Amazing!

不喜欢 Bathroom didn't have hot water and were always dirty and smelling of urine. Also no WiFi. The worst thing was the organisation. Employees didn't know anything and couldn't help. They told us to Google things when WiFi was not available.

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来自经理: Thank you so much for taking the time to share your feedback. We're really glad to hear you enjoyed the beach, entertainment, pool, arcade, and especially our restaurant and takeaway it's good to know those aspects stood out during your stay

We’re truly sorry to hear about the issues you experienced with the bathrooms, WiFi, and the level of service provided by our team. Your experience does not reflect the standards we aim to uphold, and we understand how frustrating that must have been. We’ve taken your comments on board and will be addressing the cleanliness concerns with our housekeeping team immediately. We're also reviewing our staff training to ensure our team can provide better support, especially when WiFi access is limited.

Thank you again for your honest feedback it does help us improve, and we hope to have the chance to offer you a much better experience in the future.