Camping-Aach

Понравилось Pleasant, quiet spot with good free transport links to attractions.

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Понравилось Nothing.

Не понравилось AVOID AT ALL COSTS. Do not waste your money or time! The spaces are inadequate and do not match the description. The areas given are not suitable to sit outside of your van as it is a gravel road with banks either side. The man who greated us was very rude and unhelpful when expressing that the area is substandard. This lead us to leaving and not spending the night. I tried reclaiming the funds spent to stay the night as the service was not provided, they have claimed that due to us not expressing my issues with them directly (I did tell the man who met us so this is incorrect) they are unable to provide a refund. They should not be providing this service as the site is not set up for it.

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От менеджера: Hello,
You booked and were assigned a reserve pitch. It matches the description.
If you were expecting a different pitch, I’m sorry… but you can’t book the cheapest category with us (6 euros per pitch!) and then expect a full-fledged camping site!
My colleague asked you to come to the front desk. Unfortunately, you didn’t do that.
You drove on without providing any information. We didn’t realize you were gone until 4 hours after your departure, when you canceled via email!
If you had come to the front desk, we would have:
1. tried to give you a higher-quality spot that you would have liked
2. if you still hadn’t liked it, offered a free cancellation and refunded your money in full.

You neither communicated with us nor informed us. As a result, we were unable to re-rent the pitch – which is why we refused to refund the amount!

We cannot understand why you simply left, then demanded your money back, and ultimately left such a review. If you had communicated with us, we would certainly have found a solution.

And last but not least, you claimed to Pitchup that we were overbooked and therefore couldn’t provide you with a spot. That was simply a false accusation, one for which we had to defend ourselves.
You didn’t enjoy your stay with us—that can happen—but please let us know openly and honestly, rather than making false claims afterward.
We’re truly accommodating, but this kind of behavior leaves us with no options.

Best regards
Michael Blenk

Понравилось Freundliche Begrüßung und Einweisung

Не понравилось Sanitäranlagen etwas in die Jahre gekommen.

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Понравилось It was somewhere to park for the night (campervan)

Не понравилось Given pitch was in the car park. Yes it was on gravel. Allotted space was nowhere near the booked pitch size .On the edge of a car park when the sliding door was opened there was around 1 metre before the grass banking sloped down to the fence.
Four campervans were parked liked this.
We booked 2 months in advance and our details were on the the piece of paper the bloke who showed us where to go was using.
It was a bank holiday and I'm guessing they wanted to squeeze as many in as possible.

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От менеджера: Thank you very much for your review.
We offer various types of pitches. You booked a motorhome site.
Your description of the site matches almost exactly the description we provided on Pitchup.
It seems, therefore, that you selected the wrong type of pitch. In that regard, Unfortunately, you rated us bad.

It’s also a pity that you didn’t bring up your dissatisfaction with us while you were here—so unfortunately, we weren’t able to help you and make you happy.

Понравилось Einfach gehalten, aber sauber und sehr nettes Team, Essen vor Ort im Restaurant war auch sehr lecker, Chef hat gekocht.... 🤣

Не понравилось Restaurant hat nur an bestimmten Tagen offen, evtl lag es auch an der neben Saison

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Понравилось Location is good, near to Alpsee. Shower facilities are good. Local passes given are helpful as you have free travel via bus and train in the surrounding area. Games room is good. The campsite house in general is well equipped. The lady we checked out with on the last day was very nice. The jam we got given on arrival was a very nice touch.

Не понравилось Where do I start - first of all I booked a touring pitch - we got given a very tiny bit of gravel, very close to people either side. Of course this upset them very much, the people next to us complained about how close we were and received a 50% refund of their stay and a meal in the restaurant. The other person next to us gave us "looks" for our 3 night stay. I asked about moving pitch to be told there was no room. A motorhome turned up unannounced just before us and secured a very nice little hedged pitch and had a lovely time, but we were told we couldn't move. Another camper was booked into the same space the following day and then it was free - if they wanted to help, they would have done. As we travelled with a Tentbox, we were told we didn't need the space. This is irrelevant as it wasn't what I booked and I paid €170 for 3 nights.
The caretaker man wasn't very friendly, on our last night he told us to make sure we moved in the morning to let the neighbouring caravan out! We had an electric hookup to use but as we were put in abit of car park, ours wouldn't reach the box, so he lent us one and was very cross about doing this, also suggested we pay for the privilege.
None of the pitches are outlined, people are just crammed in everywhere.
Wifi not working for the duration of our stay - didn't affect us much but besides the point.

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От менеджера: First of all, we would like to apologize for any inconvenience caused.
Due to a new reservation system, we unfortunately had an overbooking at our campsite on a few days, which meant that we were unable to allocate you a complete pitch. This was an isolated incident.
However, unfortunately, a lot more went wrong for you... You were not allocated a pitch as agreed with the employee and apparently you did not receive the invitation to dinner. One component of our Wi-Fi system failed and all attempts to maintain service using temporary solutions (until the component arrived) were unfortunately unsuccessful. Our IT partner visited the campsite three times to resolve the issue.

However, it is not correct that we would have been able to assign you another spot if we had wanted to. I have to disagree with you there. There was one spot available for one night, that is true, but we had a booking for a motorhome that could not be accommodated anywhere else. They had a reservation (which, incidentally, was made before yours).
I really tried to find another solution (which usually works), but the weekend was very inconvenient for that. We would never risk having an unhappy guest if there was any other solution.
However, you did receive a reduction on the pitch price, as did your neighbor. They did not receive a 50% discount on everything, but a reduction on the pitch fee. This is also shown on your invoice (category S instead of M). However, this may not have been communicated to you clearly.
We are very sorry about the whole situation. We would be delighted if you would give us another chance. Please feel free to write to me and we will give you another special price.
In addition, we will refund you at least the value of the dinner you did not use!

Понравилось Location was great. And site was clean and tidy. Bar staff were very friendly

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Понравилось Very friendly and helpful staff. Facilities were great. So clean and never got very busy.
On site there are a lot of permanent caravans/static homes. This wasn’t a problem however we personally prefer to be surrounded by others who are travelling/camping on holiday.
Pitch was small however they had had a lot of problems with the significant amount of rain fall over the last few days and some pitches difficult to use.
Great playroom for the children and a small park. Loved that they had a small indoor area with tables you could take your food up too and eat inside away from your pitch if you wanted too.
Lovely town just 10minutes drive away. Also we were able to go across the Austrian border easily - we headed to Highline 179.
Great mountain activity places close by. We went to Alpsee Bergwelt with a fantastic play park at the top, lovely walks and the longest toboggan run down off the mountain. Be prepared for long queues though but this didn’t matter to us as we were on holiday.

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Понравилось Good

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Понравилось Brilliant site for a short stay. Staff was very friendly and helpful. Facilities were more than sufficient (please note you have to buy tokens to use showers). We haven't used restaurant but it looked like there was a variety of homemade dishes and the menu changed everyday. Commuting distance to skilifts and Hochgrat/Imberg and Hundleberg.

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