Camping d'Arrouach

Понравилось: Beautiful views. Lovely clean site (apart from cats) Good toilets and showers

Не понравилось: Cats on the site which scent mark camping gear and steal food. Restaurant was closed and this information was not on the website so had not shopped for supper before we arrived only to be told that restaurant not open until second week in May.

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От менеджера: Dear Sue,

Thank you very much for your review and kind words about the beautiful views and the cleanliness of our site.
We’re sorry to hear that the presence of cats affected your experience. Just to clarify, the cats are not ours – they are strays from the surrounding area, often drawn in by guests feeding them, which we strongly advise against. We regularly remind visitors not to feed animals for exactly this reason.
Regarding the bistro: we do our best to communicate our opening dates clearly. The information is displayed on our Pitchup listing, on our official website, and in the welcome guide, which is also available online. Although we usually open the bistro and pool around mid-May, we actually opened both a week early this year — despite the low visitor numbers and unpredictable weather.
We hope you’ll consider staying with us again in the future, and we’d be happy to welcome you back during the full season for an even more complete experience.

Warm regards,
Anya

Понравилось: Loved the goats and children’s activities in the reception. The views were amazing. Not far from the lake which was also lovely.

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От менеджера: Dear Joëlle,
Thank you so much for your lovely review!
We’re delighted to hear that you and your family enjoyed the goats, the children’s activities at reception, and of course the beautiful views. The nearby lake is indeed a gem, and we’re glad you had time to explore it.
It was a real pleasure to welcome you — we hope to see you again on a future family getaway in the Pyrenees!
Warm regards,
Anya

Понравилось: Got a great pitch with awesome views. Not all as good as this. Friendly kittens on the scrounge for left overs.

Не понравилось: Only 4 toilet stalls and 3 showers, shared between all.

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От менеджера: Dear Sam,
Thank you for your review and for sharing your great photos — we're glad you enjoyed the view from your pitch and the peaceful atmosphere (including the curious kittens!).
Regarding the sanitary facilities: the number open during your stay complies with the official classification standards, which are based on the number of occupied pitches in low season. This allows us to maintain cleanliness and sustainability while still meeting demand.
We hope to welcome you back soon — perhaps during the high season, when the full range of facilities is open.

Best regards,
Anya

Понравилось: calme
proximité de Lourdes
accueil
propreté et confort des locaux

Не понравилось: manque un peu d'intimité

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От менеджера: Bonjour,

Un grand merci pour votre retour si positif à la suite de votre séjour chez nous.
Nous sommes ravis que vous ayez apprécié le calme de notre camping, la propreté et le confort des installations, l'accueil de notre équipe, ainsi que notre situation idéale aux portes de Lourdes.
Concernant le manque d’intimité que vous évoquez, nous en prenons bonne note. En basse saison, nous laissons parfois davantage de liberté sur le choix des emplacements pour que chacun puisse trouver l’espace qui lui convient le mieux, mais nous allons réfléchir à des solutions pour renforcer cette sensation de tranquillité.
Toute l’équipe se joint à moi pour vous remercier et espère avoir le plaisir de vous accueillir de nouveau lors d’un prochain passage dans les Hautes-Pyrénées.

Bien cordialement,
Anya

Понравилось: There was a washing machine and a dryer(not very clean) and staff was generally friendly

Не понравилось: We got a pitch right next to the entrance to the campsite (nothing like was advertised with Mountain views etc) which had no privacy whatsoever and we found the campsite very crowded. Only three toilets for everyone staying there which we didn’t find enough as there was queues quite often.
Overall we don’t recommend and wouldn’t stay there again.

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Понравилось: Absolutely fabulous! Staff so friendly and helpful. Site ideal for reaching Lourdes and other areas due to good local transport links so no need to drive everywhere. A great base for cycling/walking and sightseeing with added bonus of being eco/friendly. Great restaurant too!!
Will definitely return but for longer next time!

Не понравилось: Only slight downside was lack of water pressure in showers- possibly part of the eco drive - still perfectly functional!

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От менеджера: Dear Dee,
Thank you so much for your fabulous review — it truly made our day!
We’re delighted that you enjoyed the friendly atmosphere, the convenience of local transport, and the eco-conscious spirit of the site. It’s great to hear that you made the most of the cycling and walking opportunities too!
You're absolutely right about the water pressure — it's part of our commitment to sustainability, ensuring responsible water usage without compromising comfort.
We’d be thrilled to welcome you back for a longer stay next time!

Warm regards,
Anya

Понравилось: Loved the pool, fabulous people met onsite x

Не понравилось: Lost my earring! 🤣⛺️

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От менеджера: Dear Paula,
Thank you so much for your lovely review! We're delighted you enjoyed your stay, the pool, and the good vibes shared with other campers — that's what holidays are all about ✨
Sorry to hear about the lost earring… maybe it will turn up during your next visit! 😉
We’d love to welcome you back anytime — Lourdes and our little green haven will be waiting.
Warm wishes,
Anya

Понравилось: Accueil très sympa..camping très vert et très calme

Не понравилось: Petit soucis d'hygiène aux sanitaires

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От менеджера: Bonjour,
Merci beaucoup pour votre retour et pour avoir pris le temps de partager ces jolies photos de votre séjour !
Nous sommes ravis que vous ayez apprécié l’accueil, le calme et la verdure du camping — c’est exactement l’ambiance que nous cherchons à offrir à nos campeurs.
Toute l’équipe se joint à moi pour vous remercier et espère avoir le plaisir de vous accueillir à nouveau pour un prochain séjour au pied des Pyrénées.
Bien cordialement,
Anya

Понравилось: El lugar en plena naturaleza, el acceso abierto desde la carretera de abajo, el silencio en general respetado

Не понравилось: No hay espejos en los lavabos, señal de WIFI muy débil, el papel de WC queda con frecuencia atrapado dentro del tambor, poco caudal de agua en las duchas y algún pestillo de puerta que no funciona.

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Понравилось: Accueil chaleureux, camping propre,
Les propriétaires nous ont transmis leur amour et passion pour leur belle régions je recommande ++±+ ce camping

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От менеджера: Bonjour Élodie,
Un immense merci pour ce superbe retour !
Nous sommes très touchés par vos mots, et heureux de voir que notre passion pour cette belle région a su traverser jusqu’à vous. C’est exactement ce qui nous motive au quotidien.
Nous vous remercions pour votre recommandation, et espérons vous accueillir de nouveau pour d’autres moments de découverte et de détente en famille.
À très bientôt dans les Hautes-Pyrénées !
Anya et Fabien