Grass Roots Caravan and Glamping

Понравилось: Nice site with friendly, helpful staff. Unfortunately didn't get chance to see the alpacas but we had a good time would highly recommend this site

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От менеджера: We're delighted to hear that you had a good time and would highly recommend our site.
We hope to welcome you back soon.

Понравилось: The campsite was beautiful, everything was nice and clean and the pitches were neat and tidy. The picnic bench with the hard standing pitch was a lovely added touch.
Friendly staff and very helpful with our queries.

Не понравилось: The only thing I could possibly mention was the shower. It was very responsive to anything else happening with water in the unit which obviously was a lot on a Saturday, so the shower was frequently going cold or losing all of it’s pressure.

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От менеджера: Thank you for your thoughtful review. We're delighted to hear that you enjoyed the beauty of our campsite, the cleanliness of our facilities, and the comfort of our pitches. It's also great to know that our staff were friendly and helpful during your stay.

We appreciate your feedback regarding the showers, The issue you encountered with fluctuating water temperature and pressure, especially during peak times, is a common challenge in shared facilities. This typically occurs when multiple water fixtures are in use simultaneously, leading to pressure imbalances.


We are trying to address this, we are considering the installation of pressure-balanced valves in our shower units. These valves automatically adjust to maintain a consistent water temperature, thereby enhancing comfort and safety for all users.

We hope to welcome you back soon.

Понравилось: We stayed from Friday 16th to Sunday 17th we had the best experience and will be booking again for end of may. The owners are absolutely lovely and very welcoming. We couldn't start car and right away owner came to save the day with no obligation. Thank you for a fab weekend.

Не понравилось: Nothing at all

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От менеджера: It was a pleasure hosting you Scott and we're thrilled that our hospitality made a positive impact on your experience.

We're especially glad we could assist you when you had trouble starting your car. It's always our goal to go above and beyond for our guests, and we're happy we could help without hesitation.

We're excited to welcome you back at the end of May! If there's anything specific you'd like to arrange or any special requests you have for your next visit, please don't hesitate to let us know.

Looking forward to seeing you again soon!

LFCITBTITW UP THE REDS

Понравилось: Quiet and clean

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От менеджера: Thank you for your positive feedback! We're delighted to hear that you found Grass Roots to be both quiet and clean. We hopw to welcome you back soon.

Понравилось: Nice place
Friendly site manager
Daughter loved the park and animals

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От менеджера: Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us. It's wonderful to know that your daughter had a great time at the park and interacting with our animals. We take pride in creating a friendly and welcoming atmosphere, and we're thrilled that our site manager made a positive impression.

Понравилось: The site was clean, quiet and friendly.

Не понравилось: Only thing I will mention is the bench in the ladies shower area is loose so it feels like it’s going to break when you sit which is not a fun feeling.

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От менеджера: Thank you so much for a great review, also a massive thank you for your feedback, my husband has just gone over to the shower block to rectify this right away.

We hope to welcome you back again soon.

Понравилось: Friendly owners, very quiet, very clean and helped me out when I forgot something very important.

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От менеджера: Thank you for a great review, Always happy to help if we can, we look forward to seeing you again soon.

Понравилось: Really quiet and well maintained with Clean toiletries, washing area.Recycling and waste area is tidy. Showers are free with hot water. Everything you need is within a 15 minute drive from the campsite e.g fuel, food and shops

Не понравилось: Not really a dislike however the toilet areas are small with 1 shower in each bathroom so when the site is busy in summer there will be long ques and the shower water pressure fluctuates however not enough to warrant any complaints

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От менеджера: Thank you for your feedback — we really appreciate it, we are glad you had a lovely stay.

We're pleased to let you know that we're planning improvements to the shower and toilet block later this year. The updated facilities will be more spacious and will include two showers in each block, helping to make things even more comfortable for our guests.

Thanks again for taking the time to share your thoughts,we’re always looking for ways to improve the experience!

Best wishes,

Понравилось: Very friendly welcome from the owners. Very clean facilities and good pitches. Not too big. Perfect size.

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От менеджера: Thank you for a great review, we appreciate your comments about the hard standing pitches, we hope to welcome you back soon.

Понравилось: The toilet and shower block nice and clean, place to wash your dishes with freezer.
The animals, big pitches, charlie site manager was friendly and polite.

Не понравилось: Only 1 shower, very muddy site. When we got there the signage wasn't clear on pitches. Had to phone site manager nd he said to park on a clear hardstanding. The email wasn't clear could have said pitch number etc and then signage at the pitch.

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От менеджера: Thank you for your feedback! We're glad to hear that you found the toilet and shower block clean, and that Charlie, our site manager, was friendly and polite. We also appreciate your comments about the large pitches and the dishwashing area with the freezer.

We apologise for the issues you encountered with the signage we are in the middle of having new signs made. unfortunatley the grass was slightly muddy in places as we closed for the whole of January to re do all the electrics on site. Your comments are invaluable as we strive to make your stay as comfortable as possible.

We hope to welcome you back soon!