Lower Hyde Holiday Park

Понравилось The friendliness of the staff
The location
The laundrette

Не понравилось The pool had hair and bugs in it
The showers needed cleaning
£20 to play bingo
The cost of activities
Having to pay for wifi to stream

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Понравилось Location was good

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Понравилось The pitch is much larger than originally expected, the electric hook up was a welcome addition, the toilets/shower block was well placed, close enough for ease but far enough that it wasn’t in direct line of sight.

There’s a shop on site if you get caught short and equally just down the road from the site was a supermarket. All needs were met.
The staff on site were all very friendly and accommodating, made you feel at ease from the moment you arrived.

The access to the on site facilities was fantastic, our little one had a blast and so did we.

Не понравилось The only things we disliked were:

The site restaurants, bars, shop etc were a little bit on the expensive side, but you could just pop to the supermarket easily enough.

The camping and touring reception wasn’t staffed on our arrival. On the day of our arrival we received several emails from the site labelled “arrival information” and this wasn’t mentioned. So it was a bit confusing on where we had to check in and what we needed to do, however, the staff at the main reception were friendly and overall we were very well looked after.

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Понравилось We had a fantastic stay at Lower Hyde Holiday Park. The safari tent was clean, comfortable, and well equipped, making it a great place to relax. The park was peaceful, family-friendly, and the staff were welcoming and helpful throughout our stay. The facilities were excellent, and the location was perfect for exploring Shanklin and the beautiful Isle of Wight. We would definitely recommend it and can't wait to return.

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От менеджера: Hello Katarzyna,

Thanks for the amazing review! Our team works hard to make sure all guests enjoy their time with us, so we are thrilled to hear that we hit the mark for you. We hope to see you again soon! ^JC

Понравилось The site is lovely, we were quite near the toilets and shower block although i still had to drive there due to mobility issues. They were clean and the shower was lovely and hot and a stool supplied in there which was a relief. We would definitely go again. The staff were lovely and very welcoming and allowed us to check in early as it wasnt busy.

Не понравилось The price for 1 and a half pints of coke in the diner over £8 which we thought was expensive. We had a traditional breakfast and we weren't impressed. It was £20.99 for the 2 with a flat white coffee each. The breakfast was mushrooms, fried egg, 1 sausage, bacon, hash brown and beans. The mushrooms were stone cold, the hash brown was soggy too. The breakfast wasnt cooked fresh, it had clearly been nuked in a microwave. I wouldn't order that again. I was going to complain but we were just so hungry we put up and shut up.

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От менеджера: Hi there, Thank you for taking the time to leave such a detailed review.

We're delighted to hear that you enjoyed your stay, particularly the warm welcome from our team, the clean facilities and that the accessible shower met your needs. It's also great to know we were able to accommodate an early check-in and that you'd happily return.

We're sorry to hear that your breakfast didn't meet your expectations. The quality and freshness of our food are very important to us, so we're disappointed to read your comments about the temperature and preparation of your meal. We've shared your feedback with the food and beverage team so they can review this with the kitchen.

We also appreciate your comments regarding the price of soft drinks and your suggestion of offering a buffet breakfast. Feedback like yours helps us review both our menu offering and overall guest experience.

Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide a much better dining experience next time. ^EC

Понравилось Good space. Walkable to seafront. Close to facilities. Clean.
Didn’t use anything like pool or clubhouse which is not our thing.

Не понравилось Shanklin itself was a disappointment- but the campsite can’t do anything about that!!!

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От менеджера: HI Andrew,

Thank you for the great review, this does mean so much to us. We look forward to welcoming you back soon to create more amazing memories. ^JC

Понравилось Wasn’t too busy. Next to a Lidl

Не понравилось The pitch was right in the sun with no shade

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От менеджера: Hello,

Thanks so much for sharing your experience with us. We hope to see you again soon. ^JC

Понравилось The kids entertainment work so hard

Не понравилось Dirty showers that don’t drain so your stood in people muck! Toilets dirty and this is at all times of the day.
Security (yes security) stood around and don’t even acknowledge you.
Good overpriced crap and drinks expensive

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От менеджера: Hi Ruth,

Thank you for your honest feedback.

Please be assured that your feedback will be shared with the relevant team for internal review.

We hope to be able to welcome you back to one of our parks in the future. ^SR

Понравилось Location was great shanklin was a lovely area with lots to do around the island. Club house was great and loads of space

Не понравилось Asked to be next the toilet block as I’m disabled and was told wasn’t available and was put on the other side of the site even tho there wasn’t anyone on site the whole time we was there. Rain was terrible and the pitch was very poor with mud and rain destroying our pitch and equipment ended up leaving a day earlier due to this

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От менеджера: Hello Henry,

We always aim to deliver a great experience, and we are genuinely disappointed when we don’t meet expectations.

We will take this opportunity to ensure your comments are shared and taken on board with the park staff so they can look to make immediate improvements where necessary. Your satisfaction is important to us and we are very sorry that we have fallen short on this occasion. ^JC

Понравилось We thought the toilets and showers were clean and tidy, staff were friendly and helpful definitely stay there again,we felt safe and comfortable

Не понравилось The shop on site to buy essentials was expensive considering you have a lidle next door thought prices could of been price matched

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От менеджера: Hi Ian,

Thank you so much for taking the time to share your review with us.

Your feedback is incredibly important to us, and we appreciate you taking the time to share it. We'll definitely keep your suggestions in mind for next time, so we can make your holiday even better. ^JC