Greengrass Park

Понравилось Breakfast

Не понравилось May have missed this information on pitchup but showers & toilets near our pitch very dated & cold. It was a 15 minute walk to warm showers, & only the female showers were heated. The male showers were still under construction. 15 minute walk to the laundrette. Cost £20 to do one load of washing & the washing machine took our washing hostage.
Hubby thought £10 a day to fish was expensive.
The site is not well set up for motorhomes. Grass pitch, which had rubber mats to park on. Sadly after an unpresidented amount of rain we struggled to get off the pitch.
No mobile signal & our router really struggled, meaning I had to cancel 2 online .eetings.

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Понравилось The staff was very friendly

Не понравилось The pitch was not flat it rained abs snowed and had to move the motor home back as was flooded at the front and iced over was near the lake so bit scary the pitch was full of mud and not very wide the toilets only had 1 2 showers but couldn't use as had no heating on at all in are weeks stay had to use are own the washing up area was cold water it was 2 hours there and back to 2 shops no bus shall not return and also no where to walk dog paid £35 for the dog for a week don't no what for

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От менеджера: Thank you for taking the time to share your feedback. We are always sorry to hear when a guest’s stay does not meet their expectations.

We would like to clarify a few points mentioned in your review. The additional charge for dogs is £5 per dog, which covers extra cleaning and maintenance required for pet-friendly stays.

Regarding the washing-up area, we do clearly state and have signage on site that it is cold water only.

When booking, guests can view the full description of each pitch, including whether it is an electric grass pitch or an electric gravel pitch. These details are clearly shown so that visitors can choose the option that best suits their needs. The pitch you selected was accurately described online.

We understand the weather was poor during your stay, but unfortunately this is something outside of our control and would have affected any location in the area. Heavy rain and snow can naturally impact ground conditions, especially near the lake.

Our toilet and shower facilities include multiple units, and heating is normally in operation. We are sorry if you found it insufficient during your stay, had we been made aware at the time, we would have happily looked into this for you.

As for local amenities, we are a rural site. However, the nearest shops is only a 5 to 10 minute drive. Many guests enjoy the peaceful location and the surrounding countryside walks, though we understand this may not suit everyone.

We appreciate your comments and will continue to review areas where we can improve. We are sorry that your experience fell short of what you hoped for and wish you all the best in your future travels.

Понравилось Location good for walks, cycling and touring, lovely staff, lakeside views (though not easy to see as static plots take up most of the lakeside). Quiet at night. Value for money.

Не понравилось Pub/bar full of swearing parents swearing at their kids (presume the static caravan crew who all seemed to know each other), shower block not clearly signed, no on-site shop of any note. Toilet block a bit grubby.

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Понравилось How peaceful the site is , we always choose lake view. It’s just stunning. It’s our 3rd time back and will definitely be returning again. We all love it here. I forgot to take milk with us but reception to the rescue. They had some milk for sale amongst other everyday items than you can purchase at reception. This saved us having to pack up and go to a shop. Once we pitch up that’s us for the stay so this was a life saver for us. Every time we go to this site there is always improvements and changes, it’s great to see. We had to be recovered and the recovery service had a mix up and it ended up with us overstaying check out time. The reception team were very understanding and this took the pressure off us as we were just waiting to be recovered.
Thank you for a great and welcoming stay, see you all again soon.

Не понравилось Would have loved the pub to be open with it being half term and then we would have eaten and had afew drinks out.

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От менеджера: Thank you so much for your lovely review and for choosing to stay with us again — it truly means a lot to hear that this was your third visit! We’re delighted that you enjoyed the peace and stunning lake views, and that our little reception shop came in handy when you needed the essentials. It’s great to know the ongoing improvements around the site are being noticed and appreciated too.

We’re also really glad our team could support you during the recovery mix-up — situations like that can be stressful, so we're pleased we could make things a little easier for you.

Thank you for the feedback regarding the pub. We completely understand how nice it is to be able to relax with food and drinks on-site, especially during half term. We’ll be sure to pass this on to the relevant team as we continue to develop our guest experience.

We look forward to welcoming you back again soon for another peaceful stay by the lake!

Warmest wishes,
Shauna (Reception)

Понравилось How clean everywhere was, they had toilets almost everywhere which was great, we were on a grass pitch with great access to the exit, toilets and some bins but it did get a bit noisy from the road behind. Our neighbours were friendly and upon arriving so were the staff had a bit of difficulty getting there and they didnt mind we had arrived a day later than expected which was nice.Had a fishing spot which my husband loved but none were biting unfortunately. Id say if you wanted to go anywhere you're looking at about a 10 minute drive but we'll worth it for some things to do! Had a great onsite park but was a bit of a walk to get to it. There's also what seems to be a pub on site but did look a bit dead but I think it might have just been the season!

Не понравилось Fish weren't really biting and unfortunately one of the residents we think with a white and blue boat who had been watching us fish got on his boat and looked like he deliberately went into the line we were fishing on, snapping the line and almost breaking the rod. No apology from him or anything he was from across the way so had no reason to be on our side either. There was a rude lady who was a bit assy that I had drove close to where we were fishing to load up. We weren't blocking anyone and was considerate of others. Only there for 5 minutes at most whilst we got everything in the car. The showers were a bit far from the touring pitch, Husband dared it one night but said there wasn't even one light or direction that showed him where to go. We were briefly told at the start but not really much guidance after that. Just so you know your signal isn't the greatest and only certain spots you can get it but thats not to stop anyone from going just might be a bad thing for some.

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От менеджера: Thank you so much for taking the time to share such a detailed review. We’re really pleased to hear that you found the site clean and well-equipped with facilities, and that our team made you feel welcome on arrival — even with the change in travel plans. It’s great to know your husband enjoyed the fishing spot, and that you appreciated the location and the friendly atmosphere on site.

We’re sorry to hear about the disappointing fishing luck and especially the unfortunate incident with another customer on the water. That’s not the experience we want for our guests. If anything like this ever happens again, please do let us know at reception so we can address it right away.

We also appreciate your feedback regarding access to facilities, signage to the showers, and mobile signal. We're continuously improving our guest experience, and comments like yours help us prioritise what matters most. We're glad you enjoyed the park, and we'll take note about the walk and the seasonal quietness around the pub area too.

Thank you again for your constructive feedback and for staying with us. We hope the positive parts of your stay encourage you to visit again — we’d love to welcome you back and provide an even smoother and more enjoyable visit next time.

Warm regards,
Shauna (Reception)

Понравилось Brilliant stay,really enjoyed it all and the owners were great

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От менеджера: Thank you so much for this lovely review Steven!

We are so pleased you enjoyed your stay with us here at Greengrass Park and we hope to welcome you back soon!.

Понравилось Nice view of the lake

Не понравилось Not many facilities and there was a karaoke till midnight on the Sunday night we couldn't sleep as we were right next to it.

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От менеджера: Thank you for your message and for sharing your feedback. I just wanted to mention that we don’t host karaoke on Sundays. I’m really sorry to hear that you struggled to get some sleep — that must have been frustrating.

As for the facilities, everything included at Greengrass Park is clearly listed before booking. We’re only a small, peaceful site situated in the countryside, and we do our best to provide a relaxing environment for all our guests.

Понравилось Didn't make it so no likes

Не понравилось Couldn't make it due to illness emailed site to tell them on the weds as I'm disabled and disability played up . To ask if we could arrange future date but no response

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От менеджера: Hi, thank you for taking the time to leave a review.

We only received an email from you regarding that you will be unable to make the dates of your booking and an apology for making us aware the day before arrival. Following on from this, we didn't receive an additional request to organise another date.

We are always happy to help customers if their booking may not be possible to attend.

Понравилось Excellent position at the lake side, nice and private
Good site

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Понравилось Level pitch, clean amenities, dogs welcome even in the clubhouse and restaurant.
The young lady on reception upon arrival was so helpful and friendly (sorry I cannot remember her name), this was our first outing in our motorhome and she explained how everything worked.
Breakfast was lovely, bar and kitchen staff were all welcoming, chatty and friendly. Will definitely be visiting again.

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От менеджера: Thank you so much for your kind words and for taking the time to share your experience with us. We’re delighted to hear that your first outing in your motorhome went smoothly and that our reception team were able to make you feel welcome and comfortable from the moment you arrived.

It’s wonderful to know you enjoyed your breakfast and that our bar and kitchen staff helped create such a friendly and relaxed atmosphere for you (and your dog too!).

We really appreciate your feedback and look forward to welcoming you back again very soon.