North Norfolk Camping and Glamping

Понравилось Nothing

Не понравилось Photos are not as shown
Pitches weren’t marked out clearly at all
Nobody met us on site
Freshwater system not working (was informed this before arrival)
After doing a lap of site ,site looked to be abandoned
Was offered refund, still not received two weeks later

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От менеджера: We appreciate you taking the time to provide this valuable feedback on your recent experience. We are sorry to hear that your visit did not meet the standards we aim to deliver, and we truly regret the disappointment you felt upon arrival and the subsequent issues.

Focusing on Swift Resolution
We want to assure you that we are taking immediate steps to address the specific points you raised, with a strong focus on improving our guest experience and site presentation

We sincerely regret that you have not yet received your refund. You will receive this soon and will get an email from stripe when it has been processed
Thank you again for helping us identify areas where we need immediate improvement. We hope our swift action on these points, particularly the refund, shows our commitment to resolving this matter completely.

Понравилось Absolutely loved our stay here this weekend! What a beautiful site nestled away in the woodland. Clean and warm toilets and showers, fresh running water and fire pits right next to the lake. We were so happy, we hardly left the site

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От менеджера: Thank you so much for this wonderful review! We're absolutely delighted to hear that you loved your stay with us this weekend. We work hard to maintain our site, and we're so glad you appreciated the clean and warm toilets and showers, the fresh running water, and the fire pits right by the lake. It's the highest compliment to hear that you were so happy you hardly left the site! We hope to welcome you back to our woodland retreat again soon.

Понравилось Beautiful spot, lovely lake and woods - couldn't believe the place was so empty, but the prices might be putting folk off?
My campervan pitch was cheaper than tent, so the pricing structure is a little odd.
Lots of bad feedback if you look at the reviews, but tbf we actually really enjoyed it ! Yes it's basic, the toilets are simple and clean, no frills, same for the washup area, and the shower is an experience - warm, yes, private, less so - but nobody can see anything (and we were pretty much the only folk there it felt like) - but it's all part of the rustic charm ! And it looks like the site is a work in progress, so I bet it's constantly improving, but you can't improve that lake view and woodland - that's unchangeable !
Spoke to the guy in charge on the phone, Nigel I think - he was super helpful, so too was Blaze the host on site
Oh, and the big firepits were awesome !

Не понравилось Nothing

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От менеджера: Thank you so much for this detailed and honest review! We're thrilled to hear that you had a wonderful time and appreciated our beautiful lake and woods—we agree, the view is a showstopper. We're also delighted you found our staff, Nigel and Blaze, to be super helpful. We'll be sure to pass along your kind words to them.

We're glad you enjoyed the rustic charm of our site and its basic, but clean facilities. You're right, we are constantly working to improve the site while preserving its natural beauty. We truly appreciate you seeing it as a work in progress and enjoying the "experience" of our showers and firepits!

Your comments on our pricing are very helpful, and we're always reviewing our structure to ensure it's fair and transparent. Thank you for your honest feedback and for your kind words. We can't wait to welcome you back again soon.

Понравилось Great campsite! Nice, quiet and very pretty.

The staff were lovely. Plus the toilets and showers were spot on.

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От менеджера: Thank you so much for your fantastic review! We are so glad you had such a great stay with us.

It's wonderful to hear that you found our campsite to be nice, quiet, and very pretty. We're also thrilled that you found our staff to be lovely and that our toilets and showers were to your satisfaction.

We can't wait to welcome you back again soon.

Понравилось Lake

Не понравилось Most things
Disproportionally expensive
Very noisy from local farmer bird scarers which began at first light to the end of the day - sounds like canons going off every ten minutes so, so don’t go if you suffer from PTSD

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От менеджера: Thank you for your feedback. We are glad to hear that you liked the lake. We are sorry to hear that you were unhappy with other aspects of your stay. We take all feedback seriously, and we will be sure to address your concerns with our team. We hope to have the opportunity to welcome you back again soon.

Понравилось It is a truly beautiful location but...

Не понравилось ... it is not peaceful, as advertised. It says "the camping field is peaceful and quiet," and repeats the word "peaceful" again in the next sentence, but there are bird scarers which sound like shot guns placed all round, meaning from 4.45am to 11.30pm you feel like you're being shot at. It is really jarring! And very noisy. It spoils the whole experience. We left after one night. Owner refused to discuss on phone, insisted on an email which he said would be responded to within 7 days (which felt a bit much!), but we still haven't heard anything and we're past that point. Not promising! Looking at previous reviews suggets this has been known about for well over a year, so leaving the "peaceful" description feels like false advertising.

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От менеджера: Thank you for your feedback. We are glad you found the location to be beautiful, but we are truly sorry that your stay was not peaceful, as advertised. Your experience is completely unacceptable, and we sincerely apologize.

You are absolutely right that the bird scarers are jarring and not at all in line with a "peaceful" camping experience. We apologize for the constant noise that ruined your stay
We also sincerely apologize for the lack of a timely and proper response to your complaint. We understand your frustration at being told to email and then not receiving a reply. This is a failure on our part, and we are reviewing our customer service process to ensure this never happens again.

We understand your decision to leave early. Your feedback is invaluable to us, and we are committed to making these necessary changes to provide a transparent and honest experience for our guests.

Понравилось the location just outside of Holt is absolutely beautiful.

Не понравилось While the website mentions a lake for kids to paddle in, we were disappointed to find numerous signs prohibiting swimming upon arrival. This was particularly challenging to explain to my excited son, who was looking forward to splashing around.

During check-in, we were directed to the 'welcome hut,' which turned out to be nonexistent. With no one around and a lack of signage, we found ourselves guessing where to go next.

The campsite itself is somewhat cramped, with no designated spots, which made it feel quite crowded. Unfortunately, we also had a campervan nearby playing loud music late into the night.

Additionally, the washing-up facilities & toilets appeared to be in dire need of cleaning.

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От менеджера: Thank you for your feedback. We are glad you found our location just outside of Holt to be beautiful.

However, we are truly sorry that your stay was so disappointing. Your comments about the facilities and management are completely valid, and we want to apologize for the experience you had.

You are absolutely right that the website is misleading regarding the lake. We sincerely apologize for the frustration this caused you and your son. For safety reasons, we do not allow swimming, and the website should reflect this. We are taking that photo down and updating the description immediately.

We are also sorry for the confusion at check-in. The lack of a 'welcome hut' and clear signage is a failure on our part. We are also sorry that the crowded layout and a neighbor's loud music negatively impacted your stay. We are reviewing our pitch layout and how we manage noise.

Finally, there is no excuse for the cleanliness issues you encountered. We sincerely apologize that our facilities were not up to standard. We are implementing a more rigorous cleaning schedule to ensure this doesn't happen again.

We understand your frustration and feel terrible that we let you down. Your comments are incredibly valuable in helping us improve our site and provide a better experience for all our guests.

Понравилось Everything, fantastic location in the hear of Norfolk with all the good spots within ~30 minutes. Great facilities and just a really beautiful place to stay.

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От менеджера: Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed everything about your stay.

It's great to know that you appreciated our location in the heart of Norfolk, finding it a convenient base to explore the area. We're also very happy that you found our facilities great and felt that our site was a beautiful place to stay.

Your positive feedback means a lot to us, and we look forward to welcoming you back again soon!

Понравилось The setting was beautiful. Lovely spot near the pond, great campfire area with comfy chairs.

Не понравилось Inability to get in touch with management as there was only one working shower that was cold. No cleaning done in the sanitary building during our stay. Too expensive campsite to be lacking this.

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От менеджера: Thanks for your review. We're glad you enjoyed the beautiful setting, especially the spot near the pond and the campfire area.

We're really sorry to hear about the issues you experienced with the shower and the cleanliness of the sanitary building. That's definitely not the standard we aim for, and we understand your frustration, especially given the price. We're looking into what happened to ensure this doesn't happen again and improve our communication for future guests.

Понравилось Was nice and clean, and very friendly staff. Definitely will come back there

Не понравилось Those blasting sounds from fields but apart of that was okay

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От менеджера: That's fantastic to hear! Thank you for your review. We're so glad you found our place nice and clean and our staff very friendly.

We understand the sounds from the fields can be a bit of a nuisance at times, and we appreciate your understanding on that front. It's wonderful that, apart from that, everything else was okay, and we're especially thrilled that you'll definitely come back!

We look forward to welcoming you again soon.