The Walled Garden Campsite

Gostou: Quiet location with basic facilities.

Não gostou: No toilet paper provided in toilets. Texted ahead as requested to say when we would be arriving but got not reply and site was unmanned. Not a problem except showers run on tokens and there was no way of acquiring them. Phoned the owner/manager several times and left a voicemail but got no answer or call back. This was late afternoon/ early evening. Several people onsite told us they were also trying to get in touch about the same issue. Got an email reply late in the evening basically saying the owner didn't receive our voicemails and would have sorted something out if he'd have known... luckily a maintenance man came along next morning and knew were the tokens are kept.

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Do gestor: Hi Lucy, thank you for your feedback and we are sorry you were disappointed that you didn’t have anyone to meet you on your arrival and some difficulty in obtaining shower tokens and having to use your own toilet paper. I refer to the text message you mentioned you responded to prior to your arrival. We send all our campers arrival instructions which would prompt you to text us 30 mins before arrival. In those instructions we clearly state that the site may be unmanned at times. We also mention that shower tokens are required and we also recommend that these are booked in advance, although not essential. We also remind you that you will need your own toilet paper. All of these points are also mentioned on the booking platform and our website prior to your booking. We are a pop up camp site with restrictions imposed by the Government and then reinforced by the accounts manager of PitchUp. We share your frustrations at the situation (particularly not receiving the phone messages that you and others left, which was explained to you) and that staff which you refer to the maintenance man were on site in the mornings and evenings at some point. We take your feedback seriously and we will ensure that in future we are able to retrieve voice messages and try to make the arrival instructions easier to understand to avoid any confusion for future campers. I am sorry you haven’t taken up our offer to soften the experience as this was our attempt for a good will gesture.

Gostou: Lovley field left to your own devices very peaceful.

Não gostou: Kitchen a field away and no bins

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Gostou: Very nice. Perfect for what we wanted. Great location and beautiful walled gardens next to camp

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Gostou: Peace & quiet and well maintained.

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Gostou: Basic camping site toilets and showers use able with tokens purchased massive field lovely grounds to walk around park coffee shop/cafe on grounds and garden centre and about 20 minute drive to weymouth beach

Não gostou: Had to remember to pack toilet roll as none provided but it does say that in the post.

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Gostou: Beautiful campsite, very clean, staff were very friendly approachable and helpful. Loved the site, lots of spaces for children to play. The walled garden was beautiful too, nice little added extra there. We are booking again with the grandparent! Can’t wait. Picture perfect

Não gostou: Would have liked a fresh water tap to be more central but other than that it was a fantastic few days away.

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Gostou: The location was very peaceful and away from any main roads. We wanted basic and peaceful. Good clean toilet and shower facilities. Adjacent business offers a cafe. Great open space. Raised wood burners and bbqs are allowed.

Não gostou: Just a field with no privacy between pitches.

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