Riverside Caravan Park

Gostou: A beautiful site for their core business, with excellent facilities.

Não gostou: ‘Slightly sloped’ pitch was in-fact a steep embankment, and completely waterlogged and therefore inaccessible as our 2 pitches were the furthest back possible. Therefore I feel they are miss-sold. Upon arrival we were offered a tow, and asked whether we would be “coming back and fore?”. Once I confirmed we would be, we were told we could spend the first night on the carpark, which was not a workable option for us as the camper was full of camping equipment. Staff were friendly but originally their only other solution was “you’re welcome to change your dates” which I found a little insulting after a 2.5 hour drive to get there. Eventually we were allowed to pitch up at the entrance, which was extremely waterlogged and remained so for the duration. I appreciate they can not control the weather however they fully know that the pitches aren’t suitable in rainy conditions (staff confirmed that Easter had been a mud bath) and feel they should have informed me before arrival, and given I only booked the day before, they should have closed off bookings. Had I been able to book another site then and there I would have left but sadly this was not possible. The non-electric pitches seem like an afterthought and an attempt to make additional income aside from their core business (being static and seasonal pitches) and that no real thought has gone into the suitability of them in the offering. In contrast the electric grass pitches are mostly sited on the flat part of the field, along the boundaries and at the start of the embankment and are therefore far more accessible. We were not the only family affected, with 3 others having to use make-do pitches on our first night, and them contacting and moving many more dates further into our stay, along with 1 being pitched on the carpark. The photos show the extent of the embankment and our pitches were supposed to be BEHIND the very back 2 blue tents. Both sloped accesses were too steep to drive up to get there. I also felt that staff could have been more accommodating and offered us pitches on the flat, and therefore accessible parts of the field, just off the road entrance to the seasonal pitches, but were unwilling to.

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Gostou: Entrance area was tidy and welcoming, staff friendly and helpful. Site was clean including toilet and shower block and in a great setting with amazing wildlife. Felt safe when solo camping with friends and security on site.

Não gostou: Shower and toilet block quite small, not enough showers, water was not always boiling hot and they were quite small as there are no changing rooms or anything. Disliked showers being in the same room as the toilets. Only one hairdryer, not well lit at night if camping as they are located nearer to the caravans. Although tent pitches were allocated on arrival and seemed organised, there was not a lot of room on the pitches even when camping and I would have liked more choice such as being near a tree or hedge rather than in the middle of the field. The site is sloped but did not cause any issues as we were on flatter ground so unsure if being higher up would be an issue especially during wet weather. Would be nice to have a little shop and visitor area to add to the experience. The gate closed quite early at 9 and had to pay refundable £30 deposit cash for a gate fob or ring reception to be let back in. I thought the river was on site but could not see it which would have been nice.

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Gostou: We cannot praise the Riverside Caravan Park enough, the staff were kind and happy to give lots of information and help us find our spot and the facilities were spotless, beautiful setting, lovely pitches and the nicest toilet and shower block I have ever seen. Thank you so much.

Não gostou: nothing!!!

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Gostou: Really enjoyed our stay will definitely stay here again.

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Do gestor: Thank you for your lovely review, come and see us again soon. Kind regards The Riverside Team

Gostou: Very well kept pitches, dish wash room and bathrooms. Would go back 👍🏻

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Do gestor: Thank you Aimee for your great review, look forward to seeing you again sometime. Kind regards The Riverside Team

Gostou: Clean, very tidy, beautiful meadow for walking the dog and the views of Malvern hills. Club house with food and drinks.

Não gostou: Only 2 small showers with no seating in the toilet block. The teenagers that are always on site that swear and bully small children from 6 years to 10 years. I can see many other reviews with complaints about these boys and they know the owners as they go to their bungalow.

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Do gestor: Thank you Debra for your review, I remember speaking to you speaking to you during your stay with us. We have followed up on your complaint and spoken to the teenagers and parents concerned in the office at the bungalow. Kind regards Anna Riverside Park Manager

Gostou: Lovely location - hills in one direction, the river in the other. The staff were very friendly. The facilities were very modern and clean. The tent field has a slight slope but the pitches were very well managed so that was easily overcome. Access to the river and well placed for cycling and walking routes.

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Do gestor: Thank you for your great review, glad you enjoyed your camping stay with us. Look forward to seeing you again. Kind regards The Riverside Team

Gostou: Excellent views of the Malvern Hills from the pitches, clean facilities, play area you can see from all parts of the site, football and tennis areas, good clubhouse, friendly staff, nice riverside location with a short walk to a local cafe with animals to pet and feed.

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Do gestor: Hi Andrew, Thank you for your great review and the lovely photos, glad you all enjoyed your stay with us, please come and visit us again soon Kind regards The Riverside Team

Gostou: The clubhouse was welcoming and the food was lovely. We enjoyed bingo on the Friday night. The tent pitches were generous and we felt like we had a lot of space. The toilet and washing up facilities were clean. Everyone was friendly. No noise at night either. Very peaceful.

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Do gestor: Thank you Laura for leaving a lovely review, glad you enjoyed your stay with us. Please come and see us again soon. Kind regards The Riverside Team

Gostou: The staff were excellent very good knowledge of area . Close to Malvern just a short drive . Lovely walk along river

Não gostou: Not so much a dislike but touring field slightly sloping . We did know that before we arrived

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Do gestor: Thank you for your kind review, hope to see you again soon. Kind regards The Riverside Team