Gostou Absolutely nothing

Não gostou Due to severe weather warnings, we decided not to go camping and my friend contacted Tall Trees 24 hours before our intended stay to ask if a refund/partial refund was possible. She was told no as it was too short notice, which is fair enough. But the manner in which she was told no was unacceptable - Karen was very rude and even laughed down the phone at my friend. This was compounded by the fact that Karen then left me a message the next day to ask if were "planning on turning up at any point" because if not, she wanted to rebook the pitch. Well, I'm afraid, if refunds/partial refunds aren't available, I certainly won't be helping Karen to double her money.

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