Camp-Rottura

Gostou: Friendly staff.

Não gostou: Campers have to reverse downhill to get into bays.

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Gostou: Der neue Platz ist sehr sauber, nicht zu groß und sehr familiär. Danke für die schöne Zeit, wir haben uns echt wohl gefühlt!

Não gostou: Es gibt leider keinen Zaun oder Ähnliches, sodass wir uns nicht getraut haben, die Tür zum Van über Nacht offen stehen zu lassen, da jederzeit Fremde aufs Gelände kommen können!

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Gostou: Beautiful place super friendly staff and really nice area. Mostly camper vans but the lady owner specifically chose us the sunniest spot for our tent which was lovely as we were the only ones in a tent. Showers were good
it was close to where we wanted to go out for day trips

Não gostou: There was only the one unisex toilet and the one urinal but 3 showers? I feel as though 2 toilets and 2 showers would have made more sense but it was mostly campervans so I guess this doesn’t matter to most but as campers it was slightly annoying

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Gostou: It was quiet.
Helpful when we arrived.
Toilet block brand new and very clean.
It's a brand new site.

Não gostou: Lack of English. Nothing for kids.
Site un finished poor grass areas.

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Gostou: Nothing

Não gostou: Pitches are very small to get a 6.7m van in and out of. Site is obviously under construction. Suggested improvements would be 1. hot water at dish washing area. 2. Clothes washing facilities. There is room in the sanitary block for a washing machine. Now the negatives. 1. The site is in the middle of nowhere, no shops close by at all. 2. The site is right next to a main road and the traffic noise is constant right through the night. 3. The site is on the flight path for a big airport and again the noise is constant through the night.

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Gostou: Camp-Rottura is very obviously the owners pride and joy. The owner was incredibly friendly and welcoming. Everyone was invited for a campfire and barbecue around the communal fire pit. You would not be able to tell this campsite has only been open for 5 months. We loved everything about this place. The owner spoke a multitude of languages and very good English. This place was full of brilliant people and would definitely stay again. Toilets and showers were nice and clean. The vibe is very relaxed and catered to those who enjoy camping for what it is. It is a nice site if you like to walk around the area. under 1 hour from Köln and 40 minutes to Bonn.

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Gostou: There were a few bars and restaurants within walking distance
We had a very warm welcome from Isabella and good communication

Não gostou: Nothinf

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Gostou: The mother and daughter that look after this place are lovely, really helpful and attentive. The pitches for caravans and tents are nicely laid out and presented. The toilet block was nice and clean with really good showers and the recycling and washing up area was good. We were staying to access Cologne for Euro 24 tournament, but the camp site is more suited for the outdoor explorer or anyone that just wants to chill out in peaceful surroundings. Bonn is a lovely small city not too far away and there is an Aldi and Lidl fairly close on main route for supplies.

Não gostou: Not too much to do or access nearby, but I guess a big part for camping is getting away from things. The location is just off the main road, some clearer signage might be helpful as we drove past the turn off originally.

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Gostou: Toilets were clean. Effort was made in what is a very new site.

Não gostou: Got there a day later than planned after a problem the day before.
Only to be told that my paid for space had been resold to someone else and they couldn't be moved on because that had paid for the space now.

Ended up finding a space for the night without facilities only for the site contact to ask if I would be coming back as they would be selling the space I was in the night before.

I had already paid upfront for the 4 or 5 nights of my booking.
I do expect a full refund we left and went elsewhere.

The site manager was not unfriendly she just seemed oblivious to the problem.

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Do gerente: Dear Paul,

thank you for your feedback. We are very sorry to hear that your stay did not meet your expectations. However, we would like to clarify the situation from our perspective.

Our records show that we kept your reserved space available for you the entire time, anticipating your arrival. Upon your delayed arrival, you were able to settle into a spot with grass and electricity, which was fully accessible and usable. (Foto available)

My mother, who was present on the site and does not speak English that well, simply asked if you would be returning. This question was not intended to reassign the space but merely to understand your plans.

Why didn't you talk to us? We could have talked about it.

Since we had reserved your space for the entire duration of your booking and had to turn away other guests, we are unable to offer a refund.

We hope you understand our position and would be pleased to welcome you again in the future to provide you with a pleasant stay.

Best regards,

Camp-Rottura