Polubione Nothing

Niepolubione We arrived at the campsite at 2:30 p.m., only to find nobody around in the café or reception. Fortunately, two lovely residents took pity on us and kindly let us onto the campsite so we could find a pitch. There was still nobody available from the campsite itself. We eventually phoned the contact number provided, only to be told that the lady responsible would not arrive until 4 p.m., which was the advertised check-in time. When she eventually opened the booking diary, our reservation was not even recorded, and she appeared to know nothing about our booking. To make matters worse, there was no electricity available on any of the touring pitches. We were told there was a problem with the electricity, yet power was working in all the toilets and for the residents living on site permanently. We were therefore left without electricity for our caravan. We were also given no instructions on how to enter or leave the campsite. The lady agreed to reduce our fee by €2 because of the problems, but despite this, we were still charged the full price. We were told that the café would open at 6 p.m., so we left the site to find something to eat. When we returned, there was nobody around again, and we had to work out for ourselves how to get back into the campsite. The toilets and showers were another major disappointment. They were dirty, untidy and looked as though they had not been cleaned for some considerable time. There was also no toilet paper in any of the toilets. We have travelled extensively around Europe with our touring caravan, visiting Switzerland, France, Italy, Belgium and the Netherlands, and we have never felt the need to leave such a negative review before. Unfortunately, this campsite has been by far the worst experience we have had. I would strongly advise anyone planning to tour Europe, particularly those travelling back to the UK, to look for an alternative campsite. The lack of organisation, facilities, cleanliness and basic customer service was simply unacceptable. The one saving grace was a fantastic local restaurant nearby. The food was excellent, and the owner was equally fantastic. Sadly, that was the only genuinely positive part of our stay. An extremely disappointing experience that we would not wish to repeat.

Polecane znajomym Odwiedź ponownie