Polubione Great site, facilities and staff. Made our stay great. Organised check in process

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your fantastic 5/5 review! I'm so pleased to hear you enjoyed our facilities and that the team helped make your stay a great one. It's also great to know our organised check-in process got your visit off to a smooth start. We really appreciate you taking the time to share your experience, and I hope to welcome you back to Adventure Parc again soon. Warm Regards, Ross Taylor General Manager

Polubione The teepees looked lovely on images, facilities okay.

Niepolubione The check in process was terrible. I tried calling both of the phone numbers provided on the confirmation email and neither got an answer. Eventually a rude man in a Jeep that was not labelled with logo/branding that he worked for the campsite pulled up. He informed us that we were to use any empty teepee. We asked which ones these were and he just repeated any empty. This seems like a very unsafe way to run the campsite, we could have walked in on someone in there teepee and it also makes the belongings left in the teepee very vulnerable if guests are informed to go looking in random teepees. He did not ask our names or booking confirmation number and therefore had no clue what we had paid for. There were no signs of where abouts the toilets and showers were. We then went to sit on the haybails and we're very quietly relaxing. The same man from the jeep came and very aggressively told us we were not to use the haybails. There were no signs to say what was available to use and we had paid for a 5 person teepee and we're under the impression from the photographs on the website that everyone who had paid for a teepee was allowed to use the haybails to relax on. We then explained that we weren't to know as there was no signage or anywhere to state who had access to it, and that we could go back to our teepee. He replied that it was obvious and how would we like it if someone went into our home. Which was a massive contradiction to him telling us to go and search around for any free teepees. The customer service was terrible. It's a shame because the camp site looks lovely and facilities are decent. But it was incredible expensive for such a disappointing experience and not how it was advertised as we were mislead that we could use the haybails. We purposely did not bring camping chairs because of this.

Polecane znajomym Odwiedź ponownie