Polubione It was close to the zoo.

Niepolubione The campsite was not as advertised the toilets didn't work for 2 days we were there the tent had water in it as had been incorrectly put up. We left a day early due to the issies and when I tried to contact the company to complain I got ignored and when I did get a responce form pitch up I got fobbed off and told to contact the camp site who I cant contact cuz they wont respond. All in all I stars from me. Wont be using again.

Polecane znajomym Odwiedź ponownie

Od administratora: Thank you for your review. We are sorry to hear that you were disappointed with your stay; however, we do feel it is important to clarify a few points for anyone reading this review. Regarding the water inside your tent, our team discussed this with you during your stay and identified that a window had been left open by you, which unfortunately allowed rainwater to enter the accommodation. This was not due to the tent being incorrectly erected. We must also correct the statement that the toilets were not working for two days. We had 12 toilets available on site, and it is not accurate to suggest that guests were left without toilet facilities for a two-day period. We were also disappointed that these concerns were not raised with our team earlier during your stay, as this would have given us the opportunity to address them at the time. It was on your final day, at reception, that you raised your grievances and advised that you were seeking a full refund. Our team were available on site throughout your stay to assist guests with any issues, and we would always encourage guests to speak with us as soon as a problem arises so that we have the opportunity to resolve it. We are sorry that your experience did not meet your expectations, but we do not believe the circumstances described accurately reflect the facilities provided or the situation during your stay.